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class=\"MsoNormal\">\u003Cspan style=\"mso-spacerun:'yes';font-family:宋体;mso-ascii-font-family:Calibri;\nmso-hansi-font-family:Calibri;mso-bidi-font-family:'Times New Roman';font-size:10.5000pt;\nmso-font-kerning:1.0000pt;\">尾单快递主动在控制塔认责遗失，责任为（）\u003C\u002Fspan>\u003Cspan style=\"mso-spacerun:'yes';font-family:宋体;mso-ascii-font-family:Calibri;\nmso-hansi-font-family:Calibri;mso-bidi-font-family:'Times New 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face=\"Calibri\">CP\u003C\u002Ffont>\u003Cfont face=\"宋体\">处罚上限（）万元。\u003C\u002Ffont>\u003C\u002Fspan>\u003C\u002Fp>","4",[202,205,208,211],{"optionId":203,"optionTitle":204,"optionSubtitle":11,"titleIndex":16,"indexName":169},186950,"10、2",{"optionId":206,"optionTitle":207,"optionSubtitle":11,"titleIndex":15,"indexName":179},186951,"10、5",{"optionId":209,"optionTitle":210,"optionSubtitle":11,"titleIndex":178,"indexName":187},186952,"15、2",{"optionId":212,"optionTitle":213,"optionSubtitle":11,"titleIndex":131,"indexName":200},186953,"15、5",{"subjectId":215,"subjectTitle":216,"subjectSubtitle":11,"subjectType":16,"titleIndex":168,"indexName":217,"subjectTypeName":188,"optionList":218},61047,"\u003Cp class=\"MsoNormal\">\u003Cspan style=\"mso-spacerun:'yes';font-family:宋体;mso-ascii-font-family:Calibri;\nmso-hansi-font-family:Calibri;mso-bidi-font-family:'Times New Roman';font-size:10.5000pt;\nmso-font-kerning:1.0000pt;\">\u003Cfont face=\"Calibri\">3\u003C\u002Ffont>\u003Cfont face=\"宋体\">、\u003C\u002Ffont>\u003C\u002Fspan>\u003Cspan style=\"mso-spacerun:'yes';font-family:宋体;mso-ascii-font-family:Calibri;\nmso-hansi-font-family:Calibri;mso-bidi-font-family:'Times New Roman';font-size:10.5000pt;\nmso-font-kerning:1.0000pt;\">\u003Cfont face=\"宋体\">咨询类工单和投诉类质检合格率均需达到（），认责率是\u003C\u002Ffont>\u003Cfont face=\"Calibri\">\u002F\u003C\u002Ffont>\u003Cfont face=\"宋体\">否纳入合格率评估？\u003C\u002Ffont>\u003C\u002Fspan>\u003Cspan style=\"mso-spacerun:'yes';font-family:宋体;mso-ascii-font-family:Calibri;\nmso-hansi-font-family:Calibri;mso-bidi-font-family:'Times New 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face=\"宋体\">、\u003C\u002Ffont>\u003C\u002Fspan>\u003Cspan style=\"mso-spacerun:'yes';font-family:宋体;mso-ascii-font-family:Calibri;\nmso-hansi-font-family:Calibri;mso-bidi-font-family:'Times New Roman';font-size:10.5000pt;\nmso-font-kerning:1.0000pt;\">无故退回中针对偏远地区无法送达的情况下，配送可以转寄，如配送未告知消费者可以转寄，直接引导消费者拒签，即使消费者同意，是否为配送责任？\u003C\u002Fspan>\u003Cspan style=\"mso-spacerun:'yes';font-family:宋体;mso-ascii-font-family:Calibri;\nmso-hansi-font-family:Calibri;mso-bidi-font-family:'Times New Roman';font-size:10.5000pt;\nmso-font-kerning:1.0000pt;\">\u003Co:p>\u003C\u002Fo:p>\u003C\u002Fspan>\u003C\u002Fp>",8,"6",[237,240],{"optionId":238,"optionTitle":239,"optionSubtitle":11,"titleIndex":16,"indexName":169},186958,"是",{"optionId":241,"optionTitle":242,"optionSubtitle":11,"titleIndex":15,"indexName":179},186959,"否",{"subjectId":244,"subjectTitle":245,"subjectSubtitle":11,"subjectType":16,"titleIndex":109,"indexName":246,"subjectTypeName":188,"optionList":247},61049,"\u003Cp 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宋体;\">反馈情况判责，但需提供外呼通话记录。\u003C\u002Ffont>\u003Cfont face=\"Calibri\">\"\u003C\u002Ffont>",{"optionId":271,"optionTitle":272,"optionSubtitle":11,"titleIndex":178,"indexName":187},187263,"\u003Cspan style=\"font-family: 宋体;\">证明货物未丢；\u003C\u002Fspan>",{"subjectId":274,"subjectTitle":275,"subjectSubtitle":11,"subjectType":15,"titleIndex":276,"indexName":277,"subjectTypeName":262,"optionList":278},61151,"\u003Cspan style=\"font-family: 宋体; font-size: 14px; background-color: rgb(244, 244, 244);\">自动服务丢失被发起举证要素（）\u003C\u002Fspan>",11,"9",[279,282,285,288],{"optionId":280,"optionTitle":281,"optionSubtitle":11,"titleIndex":16,"indexName":169},187264,"\u003Cfont face=\"宋体\" style=\"font-family: 宋体;\">已签收收的录音\u003C\u002Ffont>\u003Cfont face=\"Calibri\">\u002F\u003C\u002Ffont>\u003Cfont face=\"宋体\" style=\"font-family: 宋体;\">短信\u003C\u002Ffont>\u003Cfont face=\"Calibri\">\u002F\u003C\u002Ffont>\u003Cfont face=\"宋体\" style=\"font-family: 宋体;\">签收底单\u003C\u002Ffont>\u003Cfont face=\"Calibri\">\u002F\u003C\u002Ffont>\u003Cfont face=\"宋体\" style=\"font-family: 宋体;\">驿站\u003C\u002Ffont>\u003Cfont face=\"Calibri\">&\u003C\u002Ffont>\u003Cfont face=\"宋体\" style=\"font-family: 宋体;\">自提柜入站信息\u003C\u002Ffont>\u003Cfont face=\"Calibri\">;\u003C\u002Ffont>",{"optionId":283,"optionTitle":284,"optionSubtitle":11,"titleIndex":15,"indexName":179},187265,"\u003Cfont face=\"宋体\" style=\"font-family: 宋体; background-color: rgb(255, 255, 255);\">已拦截成功\u003C\u002Ffont>\u003Cfont face=\"Calibri\" style=\"background-color: rgb(255, 255, 255);\">\u002F\u003C\u002Ffont>\u003Cfont face=\"宋体\" style=\"font-family: 宋体; background-color: rgb(255, 255, 255);\">拒签息\u003C\u002Ffont>\u003Cfont face=\"Calibri\" style=\"background-color: rgb(255, 255, 255);\">&\u003C\u002Ffont>\u003Cfont face=\"宋体\" style=\"font-family: 宋体; background-color: rgb(255, 255, 255);\">退仓交接单\u003C\u002Ffont>",{"optionId":286,"optionTitle":287,"optionSubtitle":11,"titleIndex":178,"indexName":187},187266,"\u003Cfont face=\"宋体\" style=\"font-family: 宋体;\">若包裹已转寄，或物流信息未回传，\u003C\u002Ffont>\u003Cfont face=\"Calibri\">CP\u003C\u002Ffont>\u003Cfont face=\"宋体\" style=\"font-family: 宋体;\">可提供快递官网截图进行反举证（转寄需提供转寄单号的物流信息）\u003C\u002Ffont>",{"optionId":289,"optionTitle":290,"optionSubtitle":11,"titleIndex":131,"indexName":200},187268,"\u003Cspan style=\"font-family: 宋体;\">实物仍在的包裹照片\u003C\u002Fspan>",{"subjectId":292,"subjectTitle":293,"subjectSubtitle":11,"subjectType":15,"titleIndex":294,"indexName":295,"subjectTypeName":262,"optionList":296},61156,"\u003Cfont face=\"宋体\" style=\"font-family: 宋体; font-size: 14px;\">服务工单\u003C\u002Ffont>\u003Cfont face=\"Calibri\" style=\"font-size: 14px;\">-\u003C\u002Ffont>\u003Cfont face=\"宋体\" style=\"font-family: 宋体; font-size: 14px;\">系统签收实际未收到货 工单描述物流显示签收，但是买家反馈未收到货，核实下是否拒签；需求\u003C\u002Ffont>\u003Cfont face=\"Calibri\" style=\"font-size: 14px;\">: \u003C\u002Ffont>\u003Cfont face=\"宋体\" style=\"font-family: 宋体; font-size: 14px;\">客户需要退回\u003C\u002Ffont>",12,"10",[297,300,303,306],{"optionId":298,"optionTitle":299,"optionSubtitle":11,"titleIndex":16,"indexName":169},187271,"\u003Cspan style=\"font-family: 宋体; background-color: rgb(255, 255, 255);\">签收前电联收件人截图\u003C\u002Fspan>",{"optionId":301,"optionTitle":302,"optionSubtitle":11,"titleIndex":15,"indexName":179},187272,"\u003Cfont face=\"Calibri\">XP\u003C\u002Ffont>\u003Cfont face=\"宋体\" style=\"font-family: 宋体;\">外呼收件人是否签收前电联授权录音\u003C\u002Ffont>",{"optionId":304,"optionTitle":305,"optionSubtitle":11,"titleIndex":178,"indexName":187},187274,"\u003Cspan style=\"font-family: 宋体;\">收件人未取件代收点截图\u003C\u002Fspan>",{"optionId":307,"optionTitle":308,"optionSubtitle":11,"titleIndex":131,"indexName":200},187275,"\u003Cspan style=\"font-family: 宋体;\">未取件，拍照包裹照片更新逆向退回信息\u003C\u002Fspan>",{"subjectId":310,"subjectTitle":311,"subjectSubtitle":11,"subjectType":15,"titleIndex":312,"indexName":313,"subjectTypeName":262,"optionList":314},61158,"\u003Cfont face=\"宋体\" style=\"font-family: 宋体; font-size: 14px; background-color: rgb(255, 255, 255);\">投诉工单\u003C\u002Ffont>\u003Cfont face=\"Calibri\" style=\"font-size: 14px; background-color: rgb(255, 255, 255);\">-\u003C\u002Ffont>\u003Cfont face=\"宋体\" style=\"font-family: 宋体; font-size: 14px; background-color: rgb(255, 255, 255);\">非正常签收 描述：此单显示\u003C\u002Ffont>\u003Cfont face=\"Calibri\" style=\"font-size: 14px; background-color: rgb(255, 255, 255);\">14\u003C\u002Ffont>\u003Cfont face=\"宋体\" style=\"font-family: 宋体; font-size: 14px; background-color: rgb(255, 255, 255);\">日系统显示签收实际消费者未收到，现消费者要求送货上门。诉求：请回复处理结果，并确认是否丢失，非常感谢。满足哪些要素可认未送货送货上门\u003C\u002Ffont>\u003Cfont face=\"Calibri\" style=\"font-size: 14px; background-color: rgb(255, 255, 255);\">\u002F\u003C\u002Ffont>\u003Cfont face=\"宋体\" style=\"font-family: 宋体; font-size: 14px; background-color: rgb(255, 255, 255);\">未按履约配送？\u003C\u002Ffont>",13,"11",[315,318,321],{"optionId":316,"optionTitle":317,"optionSubtitle":11,"titleIndex":16,"indexName":169},187276,"\u003Cfont face=\"Calibri\">14\u003C\u002Ffont>\u003Cfont face=\"宋体\" style=\"font-family: 宋体;\">号已派送电联截图\u003C\u002Ffont>",{"optionId":319,"optionTitle":320,"optionSubtitle":11,"titleIndex":15,"indexName":179},187277,"\u003Cfont face=\"Calibri\">7\u003C\u002Ffont>\u003Cfont face=\"宋体\" style=\"font-family: 宋体;\">号\u003C\u002Ffont>\u003Cfont face=\"Calibri\">XP\u003C\u002Ffont>\u003Cfont face=\"宋体\" style=\"font-family: 宋体;\">外呼消费者授权录音\u003C\u002Ffont>",{"optionId":322,"optionTitle":323,"optionSubtitle":11,"titleIndex":178,"indexName":187},187278,"\u003Cspan style=\"font-family: 宋体;\">送货上门给收件人，收件人短信回复快件已收到\u003C\u002Fspan>",{"subjectId":325,"subjectTitle":326,"subjectSubtitle":11,"subjectType":15,"titleIndex":12,"indexName":327,"subjectTypeName":262,"optionList":328},61159,"\u003Cspan style=\"background-color: rgb(255, 255, 255); font-family: 宋体; font-size: 10.5pt;\">以下哪些未无故退回事件？\u003C\u002Fspan>\u003Cspan style=\"background-color: rgb(255, 255, 255); font-family: 宋体; font-size: 10.5pt;\">\t\u003C\u002Fspan>","12",[329,332,335,338],{"optionId":330,"optionTitle":331,"optionSubtitle":11,"titleIndex":16,"indexName":169},187279,"\u003Cspan style=\"font-family: 宋体;\">韵达疫情降级订单被退回发件网点，且有签收节点产生；\u003C\u002Fspan>",{"optionId":333,"optionTitle":334,"optionSubtitle":11,"titleIndex":15,"indexName":179},187280,"\u003Cspan style=\"font-family: 宋体;\">圆通网点异常订单退回后，发件网点未签收，没有到仓签收节点，\u003C\u002Fspan>",{"optionId":336,"optionTitle":337,"optionSubtitle":11,"titleIndex":178,"indexName":187},187281,"\u003Cfont face=\"宋体\" style=\"font-family: 宋体;\">申通退回后，没有到仓签收节点，但商家发了销退单，且已上架的场景，在小灵平台能查到商品上架良品\u003C\u002Ffont>\u003Cfont face=\"Calibri\">\u002F\u003C\u002Ffont>\u003Cfont face=\"宋体\" style=\"font-family: 宋体;\">残次品的信息），导致订单取消、退款或（商家\u003C\u002Ffont>\u003Cfont face=\"Calibri\">\u002F\u003C\u002Ffont>\u003Cfont face=\"宋体\" style=\"font-family: 宋体;\">消费者）投诉。\u003C\u002Ffont>",{"optionId":339,"optionTitle":340,"optionSubtitle":11,"titleIndex":131,"indexName":200},187282,"\u003Cspan style=\"font-family: 宋体;\">若退回后，没有到仓签收节点，执行转寄并回传转寄单号详情\u003C\u002Fspan>"]