[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"$fqtQMpCTEvpQDpnD-e0AjLAay8brNSUqOLNoSXXHEkus":3,"$fy6gFrpMV7DKPCpsWyDdhJ97dB2N87SEpRgnoDtFj9nE":8,"$fT5-nR8E9KegiJZNb4F1W3hl-howELyhoNfUEAiZjdos":20,"questionHotTemplate-dwork":125,"$f19k_Sg9ILgJHUTmnzYogvmNnZxD0BktKxAZOvfZz5dA":126},{"resultCode":4,"resultMsg":5,"data":6},"200","成功",{"questionId":7},13634,{"resultCode":4,"resultMsg":5,"data":9},{"title":10,"questionId":7,"quoteQuantity":11,"subjectQuantity":12,"templateUrl":11,"visits":13,"collectQuantity":14,"questionType":15,"isQuestionCopy":16,"userName":17,"modifyTime":18,"questionCode":11,"questionKeys":19,"questionDesc":11},"售后SA明采考题",null,187,46,0,2,1,"13774422296",1718951055000,"员工技能考核,在线题库制作,考试限时设置",{"resultCode":4,"resultMsg":5,"data":21},{"curPage":15,"pageSize":22,"total":23,"totalPage":24,"data":25},10,365,37,[26,37,47,57,67,77,87,96,106,115],{"title":27,"questionId":28,"quoteQuantity":29,"subjectQuantity":30,"templateUrl":31,"visits":32,"collectQuantity":11,"questionType":33,"isQuestionCopy":16,"userName":11,"modifyTime":34,"questionCode":35,"questionKeys":36,"questionDesc":11},"自驾游活动报名",199,1451,6,"https:\u002F\u002Fimage.longyixiu.com\u002F0485aae5b5ad412fa5aff63f78ae0b45",5863,4,1734169614000,"mdjkx","企业报名系统,赛事报名表单,报名审核管理",{"title":38,"questionId":39,"quoteQuantity":40,"subjectQuantity":41,"templateUrl":42,"visits":43,"collectQuantity":11,"questionType":15,"isQuestionCopy":16,"userName":11,"modifyTime":44,"questionCode":45,"questionKeys":46,"questionDesc":11},"新《安全生产法》知识100题",558977,1432,103,"https:\u002F\u002Fimage.longyixiu.com\u002F48ecb3b03d9e461f90ce615ecdd190df.png",1649,1781252426000,"m4kei","安全知识考试,试题管理系统,公务员在线刷题",{"title":48,"questionId":49,"quoteQuantity":50,"subjectQuantity":51,"templateUrl":52,"visits":53,"collectQuantity":11,"questionType":16,"isQuestionCopy":16,"userName":11,"modifyTime":54,"questionCode":55,"questionKeys":56,"questionDesc":11},"客户满意度",2666,1306,9,"https:\u002F\u002Fimage.longyixiu.com\u002F7dfc4b8344384efabdb6650a5d38a36e",5207,1772499679000,"pgyrv","问卷创建,问卷数据安全平台,培训效果评估问卷",{"title":58,"questionId":59,"quoteQuantity":60,"subjectQuantity":61,"templateUrl":62,"visits":63,"collectQuantity":11,"questionType":15,"isQuestionCopy":16,"userName":11,"modifyTime":64,"questionCode":65,"questionKeys":66,"questionDesc":11},"暑期“防溺水”安全教育线上答题",530935,1238,54,"https:\u002F\u002Fimage.longyixiu.com\u002F86bb756088374cd8a99c245eb6bd62c9.png",74,1776476843000,"nogwy","在线考试平台,法律知识考试,在线单元测试",{"title":68,"questionId":69,"quoteQuantity":70,"subjectQuantity":71,"templateUrl":72,"visits":73,"collectQuantity":11,"questionType":33,"isQuestionCopy":16,"userName":11,"modifyTime":74,"questionCode":75,"questionKeys":76,"questionDesc":11},"年会邀请函",24504,1192,5,"https:\u002F\u002Fimage.longyixiu.com\u002Fc2e4663567dd45518d31acfa7ec8152c",3157,1673954592000,"i2sdf","在线报名表单,内部活动报名,在线报名管理",{"title":78,"questionId":79,"quoteQuantity":80,"subjectQuantity":81,"templateUrl":82,"visits":83,"collectQuantity":11,"questionType":15,"isQuestionCopy":16,"userName":11,"modifyTime":84,"questionCode":85,"questionKeys":86,"questionDesc":11},"全民国家安全教育日网络知识答题",39715,1178,21,"https:\u002F\u002Fimage.longyixiu.com\u002Fb35c08546b104beba1948136b9f08519",3140,1680749467000,"88ciet","企业知识竞赛,自动组卷,在线知识竞赛",{"title":88,"questionId":89,"quoteQuantity":90,"subjectQuantity":51,"templateUrl":91,"visits":92,"collectQuantity":11,"questionType":16,"isQuestionCopy":16,"userName":11,"modifyTime":93,"questionCode":94,"questionKeys":95,"questionDesc":11},"肺结核防控知识调查问卷",147448,1170,"https:\u002F\u002Fimage.longyixiu.com\u002F038c1102bff24fccb377db4c8485a6bc.png",6135,1710992853000,"nn61xrle","问卷系统,问卷调查怎么做,消费者偏好调查问卷",{"title":97,"questionId":98,"quoteQuantity":99,"subjectQuantity":100,"templateUrl":101,"visits":102,"collectQuantity":11,"questionType":15,"isQuestionCopy":16,"userName":11,"modifyTime":103,"questionCode":104,"questionKeys":105,"questionDesc":11},"三八国际劳动妇女权益保障法线上知识竞赛",33031,1104,36,"https:\u002F\u002Fimage.longyixiu.com\u002Fe90ef03fb1624294a9e5a0126425bdcb",3759,1719905494000,"rqddv","员工培训考试,在线知识竞赛,在线随堂测试",{"title":107,"questionId":108,"quoteQuantity":109,"subjectQuantity":30,"templateUrl":110,"visits":111,"collectQuantity":11,"questionType":33,"isQuestionCopy":16,"userName":11,"modifyTime":112,"questionCode":113,"questionKeys":114,"questionDesc":11},"（招生\u002F培训\u002F宣传\u002F邀请函\u002F相册体验）舞样年华\u002F优翼星少儿形体模特\u002F吉薇芭蕾体验课线上预约链接",5748,1074,"https:\u002F\u002Fimage.longyixiu.com\u002F4ecfb418f7af4b9f9dbe93c04d2c3244",2480,1681781802000,"8lbje3x","赛事报名系统,报名人数统计,在线报名平台",{"title":116,"questionId":117,"quoteQuantity":118,"subjectQuantity":119,"templateUrl":120,"visits":121,"collectQuantity":11,"questionType":15,"isQuestionCopy":16,"userName":11,"modifyTime":122,"questionCode":123,"questionKeys":124,"questionDesc":11},"端午节传统文化知识竞赛",54646,978,49,"https:\u002F\u002Fimage.longyixiu.com\u002F74bede785b364da8b75f5541ae1bca02",2474,1688521583000,"5xjrg","公务员在线刷题,智能考试系统,企业在线测评",["Reactive",21],{"resultCode":4,"resultMsg":5,"data":127},[128,132,150,159,175,186,193,200,211,227,236,252,268,285,305,325,342,359,376,393,410,424,443,460,476,493,510,527,536,553,570,581,590,599,608,617,626,642,650,659,668,677,686,695,712,721,738,746,763,783,799,816,833,850,867,883,900,917,937,957,974,991,1008,1025,1042,1059,1079,1099,1116,1130,1147,1160,1177,1194,1211,1226,1243,1260,1277,1286,1303,1312,1321,1338,1354,1368,1383,1392,1401,1410,1419,1428,1445,1460,1469,1486,1500,1517,1534,1543,1552,1561,1570,1579,1587,1604,1621,1638,1655,1664,1684,1704,1724,1744,1764,1784,1804,1824,1844,1861,1878,1895,1912,1929,1941,1951,1960,1978,1995,2015,2035,2044,2057,2074,2091,2108,2128,2146,2166,2183,2192,2209,2226,2243,2260,2269,2286,2303,2320,2337,2357,2377,2397,2417,2437,2454,2471,2488,2505,2522,2539,2549,2558,2578,2595,2612,2629,2638,2655,2675,2684,2693,2702,2719,2735,2752,2762,2779,2790,2807,2824,2841,2850,2867,2884,2901],{"subjectId":129,"subjectTitle":130,"subjectSubtitle":11,"subjectType":131,"titleIndex":14,"indexName":11,"subjectTypeName":130,"optionList":11},287255,"个人信息录入",23,{"subjectId":133,"subjectTitle":134,"subjectSubtitle":11,"subjectType":15,"titleIndex":16,"indexName":11,"subjectTypeName":135,"optionList":136},283846,"对于在预约准备过程中发现的车辆相关需确认内容，服务顾问应做哪些工作准备？","多选题",[137,140,143,147],{"optionId":138,"optionTitle":139,"optionSubtitle":11,"titleIndex":16,"indexName":11},974998," 查询TIPS",{"optionId":141,"optionTitle":142,"optionSubtitle":11,"titleIndex":15,"indexName":11},974999," 致电客户了解信息",{"optionId":144,"optionTitle":145,"optionSubtitle":11,"titleIndex":146,"indexName":11},975000," 记录问题等待客户到店后具体了解",3,{"optionId":148,"optionTitle":149,"optionSubtitle":11,"titleIndex":33,"indexName":11},975001," 暂不处理",{"subjectId":151,"subjectTitle":152,"subjectSubtitle":11,"subjectType":153,"titleIndex":16,"indexName":154,"subjectTypeName":155,"optionList":156},287257,"姓名",7,"1","单选填空",[157],{"optionId":158,"optionTitle":152,"optionSubtitle":11,"titleIndex":16,"indexName":154},987876,{"subjectId":160,"subjectTitle":161,"subjectSubtitle":11,"subjectType":15,"titleIndex":15,"indexName":11,"subjectTypeName":135,"optionList":162},283848,"以下哪些工作属于星徽大使的预约相关职责？",[163,166,169,172],{"optionId":164,"optionTitle":165,"optionSubtitle":11,"titleIndex":16,"indexName":11},6528034,"从车主管家处接收预约信息",{"optionId":167,"optionTitle":168,"optionSubtitle":11,"titleIndex":15,"indexName":11},6528035,"合理分配服务顾问",{"optionId":170,"optionTitle":171,"optionSubtitle":11,"titleIndex":146,"indexName":11},6528036,"根据店内规定预留相应资源（停车位，预检工位等）",{"optionId":173,"optionTitle":174,"optionSubtitle":11,"titleIndex":33,"indexName":11},6528037,"保持售后接待区域的整洁状态",{"subjectId":176,"subjectTitle":177,"subjectSubtitle":11,"subjectType":15,"titleIndex":146,"indexName":11,"subjectTypeName":135,"optionList":178},1816160,"请选择以下选项(多选)",[179,182],{"optionId":180,"optionTitle":181,"optionSubtitle":11,"titleIndex":16,"indexName":154},6527590,"选项1",{"optionId":183,"optionTitle":184,"optionSubtitle":11,"titleIndex":15,"indexName":185},6527591,"选项2","2",{"subjectId":187,"subjectTitle":177,"subjectSubtitle":11,"subjectType":15,"titleIndex":33,"indexName":11,"subjectTypeName":135,"optionList":188},1816153,[189,191],{"optionId":190,"optionTitle":181,"optionSubtitle":11,"titleIndex":16,"indexName":154},6527567,{"optionId":192,"optionTitle":184,"optionSubtitle":11,"titleIndex":15,"indexName":185},6527568,{"subjectId":194,"subjectTitle":177,"subjectSubtitle":11,"subjectType":15,"titleIndex":71,"indexName":11,"subjectTypeName":135,"optionList":195},1816265,[196,198],{"optionId":197,"optionTitle":181,"optionSubtitle":11,"titleIndex":16,"indexName":154},6528064,{"optionId":199,"optionTitle":184,"optionSubtitle":11,"titleIndex":15,"indexName":185},6528065,{"subjectId":201,"subjectTitle":202,"subjectSubtitle":11,"subjectType":16,"titleIndex":30,"indexName":11,"subjectTypeName":203,"optionList":204},283849,"接车作业中是否需询问客户需要洗车？","单选题",[205,208],{"optionId":206,"optionTitle":207,"optionSubtitle":11,"titleIndex":16,"indexName":11},975008," 是",{"optionId":209,"optionTitle":210,"optionSubtitle":11,"titleIndex":15,"indexName":11},975009," 否",{"subjectId":212,"subjectTitle":213,"subjectSubtitle":11,"subjectType":15,"titleIndex":153,"indexName":11,"subjectTypeName":135,"optionList":214},283850,"接车阶段，在交车时间预估和沟通时应做到以下哪些工作？",[215,218,221,224],{"optionId":216,"optionTitle":217,"optionSubtitle":11,"titleIndex":16,"indexName":11},975010," 根据确认维修项目，合理预估交车时间，并录入OTR",{"optionId":219,"optionTitle":220,"optionSubtitle":11,"titleIndex":15,"indexName":11},975011," 主动向客户说明预交车时间",{"optionId":222,"optionTitle":223,"optionSubtitle":11,"titleIndex":146,"indexName":11},975012," 如客户对预交车时间有异议，应合理解决",{"optionId":225,"optionTitle":226,"optionSubtitle":11,"titleIndex":33,"indexName":11},975013," 完全根据客户需要填写预估交车时间",{"subjectId":228,"subjectTitle":229,"subjectSubtitle":11,"subjectType":16,"titleIndex":230,"indexName":11,"subjectTypeName":203,"optionList":231},283851,"接车作业中是否需与客户确认旧件处理方式？",8,[232,234],{"optionId":233,"optionTitle":207,"optionSubtitle":11,"titleIndex":16,"indexName":11},975014,{"optionId":235,"optionTitle":210,"optionSubtitle":11,"titleIndex":15,"indexName":11},975015,{"subjectId":237,"subjectTitle":238,"subjectSubtitle":11,"subjectType":15,"titleIndex":51,"indexName":11,"subjectTypeName":135,"optionList":239},283852,"接车阶段，需要完成\u002F开具的相关接车单据包括？",[240,243,246,249],{"optionId":241,"optionTitle":242,"optionSubtitle":11,"titleIndex":16,"indexName":11},975016," 准施工单",{"optionId":244,"optionTitle":245,"optionSubtitle":11,"titleIndex":15,"indexName":11},975017," 施工单",{"optionId":247,"optionTitle":248,"optionSubtitle":11,"titleIndex":146,"indexName":11},975018," 估价单 (如需要)",{"optionId":250,"optionTitle":251,"optionSubtitle":11,"titleIndex":33,"indexName":11},975019," 维修备忘",{"subjectId":253,"subjectTitle":254,"subjectSubtitle":11,"subjectType":15,"titleIndex":22,"indexName":11,"subjectTypeName":135,"optionList":255},283853,"服务顾问在接车过程中发现增项，需要进行哪些操作？",[256,259,262,265],{"optionId":257,"optionTitle":258,"optionSubtitle":11,"titleIndex":16,"indexName":11},975020," 服务顾问马上与客户详细沟通增项内容",{"optionId":260,"optionTitle":261,"optionSubtitle":11,"titleIndex":15,"indexName":11},975021," 与客户沟通后第一时间 ( 5分钟内 ) 反馈增项结果",{"optionId":263,"optionTitle":264,"optionSubtitle":11,"titleIndex":146,"indexName":11},975022," 服务顾问忙完手中工作后与客户详细沟通增项内容",{"optionId":266,"optionTitle":267,"optionSubtitle":11,"titleIndex":33,"indexName":11},975023," 增项后修改预交车时间",{"subjectId":269,"subjectTitle":270,"subjectSubtitle":11,"subjectType":15,"titleIndex":271,"indexName":11,"subjectTypeName":135,"optionList":272},283854,"准施工单的相关记录包括以下哪些？",11,[273,276,279,282],{"optionId":274,"optionTitle":275,"optionSubtitle":11,"titleIndex":16,"indexName":11},975024," 客户反馈",{"optionId":277,"optionTitle":278,"optionSubtitle":11,"titleIndex":15,"indexName":11},975025," 预检发现",{"optionId":280,"optionTitle":281,"optionSubtitle":11,"titleIndex":146,"indexName":11},975026," 维修建议",{"optionId":283,"optionTitle":284,"optionSubtitle":11,"titleIndex":33,"indexName":11},975027," 预检结果",{"subjectId":286,"subjectTitle":287,"subjectSubtitle":11,"subjectType":15,"titleIndex":288,"indexName":11,"subjectTypeName":135,"optionList":289},283965,"以下哪些是常用的预检工具？",13,[290,293,296,299,302],{"optionId":291,"optionTitle":292,"optionSubtitle":11,"titleIndex":16,"indexName":11},975440," 胎压表",{"optionId":294,"optionTitle":295,"optionSubtitle":11,"titleIndex":15,"indexName":11},975441," 冰点测试仪",{"optionId":297,"optionTitle":298,"optionSubtitle":11,"titleIndex":146,"indexName":11},975442," 轮胎深度规",{"optionId":300,"optionTitle":301,"optionSubtitle":11,"titleIndex":33,"indexName":11},975443," 手电筒",{"optionId":303,"optionTitle":304,"optionSubtitle":11,"titleIndex":71,"indexName":11},975444," 刹车油测试笔",{"subjectId":306,"subjectTitle":307,"subjectSubtitle":11,"subjectType":15,"titleIndex":308,"indexName":11,"subjectTypeName":135,"optionList":309},283966,"计算预计交车时间时，应考虑哪些因素?",14,[310,313,316,319,322],{"optionId":311,"optionTitle":312,"optionSubtitle":11,"titleIndex":16,"indexName":11},975445," 车间资源忙碌情况",{"optionId":314,"optionTitle":315,"optionSubtitle":11,"titleIndex":15,"indexName":11},975446," 派工时间",{"optionId":317,"optionTitle":318,"optionSubtitle":11,"titleIndex":146,"indexName":11},975447," 维修时间",{"optionId":320,"optionTitle":321,"optionSubtitle":11,"titleIndex":33,"indexName":11},975448," 终检时间、洗车时间",{"optionId":323,"optionTitle":324,"optionSubtitle":11,"titleIndex":71,"indexName":11},975449," 准备交车时间、等待时间",{"subjectId":326,"subjectTitle":327,"subjectSubtitle":11,"subjectType":15,"titleIndex":328,"indexName":11,"subjectTypeName":135,"optionList":329},283967,"关于维修进度跟进工作要点，以下说法正确的是？",15,[330,333,336,339],{"optionId":331,"optionTitle":332,"optionSubtitle":11,"titleIndex":16,"indexName":11},975450," 根据预计交车时间主动向调度了解车辆维修进度并向客户更新",{"optionId":334,"optionTitle":335,"optionSubtitle":11,"titleIndex":15,"indexName":11},975451," 如发现有可能的延误应及时与客户沟通新的预计交车时间",{"optionId":337,"optionTitle":338,"optionSubtitle":11,"titleIndex":146,"indexName":11},975452," 如有增项发生，与客户沟通新的预计交车时间，施工单时间保持不变",{"optionId":340,"optionTitle":341,"optionSubtitle":11,"titleIndex":33,"indexName":11},975453," 如客户着急，服务顾问可直接安排洗车",{"subjectId":343,"subjectTitle":344,"subjectSubtitle":11,"subjectType":15,"titleIndex":345,"indexName":11,"subjectTypeName":135,"optionList":346},283968,"售后服务环节中销售选装配件及精品产品的客户触点有哪些？",16,[347,350,353,356],{"optionId":348,"optionTitle":349,"optionSubtitle":11,"titleIndex":16,"indexName":11},975454," 车辆预检环节",{"optionId":351,"optionTitle":352,"optionSubtitle":11,"titleIndex":15,"indexName":11},975455," 工单确认环节",{"optionId":354,"optionTitle":355,"optionSubtitle":11,"titleIndex":146,"indexName":11},975456," 车辆交付环节",{"optionId":357,"optionTitle":358,"optionSubtitle":11,"titleIndex":33,"indexName":11},975457," 客户维修服务等待环节",{"subjectId":360,"subjectTitle":361,"subjectSubtitle":11,"subjectType":15,"titleIndex":362,"indexName":11,"subjectTypeName":135,"optionList":363},283969,"以下关于奔驰原厂儿童安全座椅说法哪些选项正确？",17,[364,367,370,373],{"optionId":365,"optionTitle":366,"optionSubtitle":11,"titleIndex":16,"indexName":11},975458," 原厂儿童安全座椅根据儿童的年龄段和体重划分为3个型号",{"optionId":368,"optionTitle":369,"optionSubtitle":11,"titleIndex":15,"indexName":11},975459," 4款新款儿童座椅的型号分别为， Baby Safe增强版II， DUO增强版， KIDFIX XP和AMG KIDFIX XP",{"optionId":371,"optionTitle":372,"optionSubtitle":11,"titleIndex":146,"indexName":11},975460," 3岁，体重为25kg的儿童需使用KIDFIX XP或DUO增强版儿童座椅",{"optionId":374,"optionTitle":375,"optionSubtitle":11,"titleIndex":33,"indexName":11},975461," 上了小学儿童无需在使用儿童座椅",{"subjectId":377,"subjectTitle":378,"subjectSubtitle":11,"subjectType":16,"titleIndex":379,"indexName":11,"subjectTypeName":203,"optionList":380},283970,"梅赛德斯-奔驰儿童座椅的制造商品牌的名字是？",18,[381,384,387,390],{"optionId":382,"optionTitle":383,"optionSubtitle":11,"titleIndex":16,"indexName":11},975462," 宝得适 (英文名Britax)",{"optionId":385,"optionTitle":386,"optionSubtitle":11,"titleIndex":15,"indexName":11},975463," 孩之宝",{"optionId":388,"optionTitle":389,"optionSubtitle":11,"titleIndex":146,"indexName":11},975464," 好孩子(英文名 Goodboy)",{"optionId":391,"optionTitle":392,"optionSubtitle":11,"titleIndex":33,"indexName":11},975465," 赛百适(英文名Cybex)",{"subjectId":394,"subjectTitle":395,"subjectSubtitle":11,"subjectType":15,"titleIndex":396,"indexName":11,"subjectTypeName":135,"optionList":397},283971,"说明原厂脚垫的种类有哪几款 ?",19,[398,401,404,407],{"optionId":399,"optionTitle":400,"optionSubtitle":11,"titleIndex":16,"indexName":11},975466," 天鹅绒脚垫",{"optionId":402,"optionTitle":403,"optionSubtitle":11,"titleIndex":15,"indexName":11},975467," 全季脚垫",{"optionId":405,"optionTitle":406,"optionSubtitle":11,"titleIndex":146,"indexName":11},975468," 全包尾脚垫",{"optionId":408,"optionTitle":409,"optionSubtitle":11,"titleIndex":33,"indexName":11},975469," 长绒脚垫",{"subjectId":411,"subjectTitle":412,"subjectSubtitle":11,"subjectType":16,"titleIndex":413,"indexName":11,"subjectTypeName":203,"optionList":414},283972,"关于原厂车载香氛说法正确的是?",20,[415,418,421],{"optionId":416,"optionTitle":417,"optionSubtitle":11,"titleIndex":16,"indexName":11},975470," 目前在售的车载香氛种类为8款",{"optionId":419,"optionTitle":420,"optionSubtitle":11,"titleIndex":15,"indexName":11},975471," 每瓶车载香氛的容积为18ml",{"optionId":422,"optionTitle":423,"optionSubtitle":11,"titleIndex":146,"indexName":11},975472," 每瓶车载香氛的使用时间约为1万-1.2万公里或1800小时，与保养周期 一致",{"subjectId":425,"subjectTitle":426,"subjectSubtitle":11,"subjectType":15,"titleIndex":81,"indexName":11,"subjectTypeName":135,"optionList":427},283973,"以下哪些选装配件产品适合随常规保养进行周期性增项销售？",[428,431,434,437,440],{"optionId":429,"optionTitle":430,"optionSubtitle":11,"titleIndex":16,"indexName":11},975473," 脚垫",{"optionId":432,"optionTitle":433,"optionSubtitle":11,"titleIndex":15,"indexName":11},975474," 迎宾射灯",{"optionId":435,"optionTitle":436,"optionSubtitle":11,"titleIndex":146,"indexName":11},975475," 车载香氛",{"optionId":438,"optionTitle":439,"optionSubtitle":11,"titleIndex":33,"indexName":11},975476," 儿童座椅",{"optionId":441,"optionTitle":442,"optionSubtitle":11,"titleIndex":71,"indexName":11},975477," 车载充电器",{"subjectId":444,"subjectTitle":445,"subjectSubtitle":11,"subjectType":15,"titleIndex":446,"indexName":11,"subjectTypeName":135,"optionList":447},283974,"轮胎的标准气压通常在哪些地方能找到？",22,[448,451,454,457],{"optionId":449,"optionTitle":450,"optionSubtitle":11,"titleIndex":16,"indexName":11},975478," 汽车的说明书上",{"optionId":452,"optionTitle":453,"optionSubtitle":11,"titleIndex":15,"indexName":11},975479," 汽车加油盖上",{"optionId":455,"optionTitle":456,"optionSubtitle":11,"titleIndex":146,"indexName":11},975480," 汽车门侧面，上面会提示在不是满负荷情况下和满负荷情况下轮胎应 该遵循的气压",{"optionId":458,"optionTitle":459,"optionSubtitle":11,"titleIndex":33,"indexName":11},975481," 轮胎胎侧",{"subjectId":461,"subjectTitle":462,"subjectSubtitle":11,"subjectType":16,"titleIndex":131,"indexName":11,"subjectTypeName":203,"optionList":463},283975,"225\u002F50R17每个数值都代表了什么？",[464,467,470,473],{"optionId":465,"optionTitle":466,"optionSubtitle":11,"titleIndex":16,"indexName":11},975482," 225-断面宽，50-扁平比 ，17-轮胎尺寸",{"optionId":468,"optionTitle":469,"optionSubtitle":11,"titleIndex":15,"indexName":11},975483," 225-断面宽， 17-扁平比，50-轮胎尺寸",{"optionId":471,"optionTitle":472,"optionSubtitle":11,"titleIndex":146,"indexName":11},975484," 50-断面宽，225-扁平比，17-轮胎尺寸",{"optionId":474,"optionTitle":475,"optionSubtitle":11,"titleIndex":33,"indexName":11},975485," 17-断面宽 ，50-扁平比，225-轮胎尺寸",{"subjectId":477,"subjectTitle":478,"subjectSubtitle":11,"subjectType":16,"titleIndex":479,"indexName":11,"subjectTypeName":203,"optionList":480},283976,"以下是C级 ( 205 ) 和E级 ( 213 ) 常见的轮胎型号的是？",24,[481,484,487,490],{"optionId":482,"optionTitle":483,"optionSubtitle":11,"titleIndex":16,"indexName":11},975486," 225\u002F50R17，245\u002F45R18",{"optionId":485,"optionTitle":486,"optionSubtitle":11,"titleIndex":15,"indexName":11},975487," 225\u002F45R17，245\u002F45R18",{"optionId":488,"optionTitle":489,"optionSubtitle":11,"titleIndex":146,"indexName":11},975488," 225\u002F50R17，255\u002F40R18",{"optionId":491,"optionTitle":492,"optionSubtitle":11,"titleIndex":33,"indexName":11},975489," 225\u002F45R17，245\u002F40R18",{"subjectId":494,"subjectTitle":495,"subjectSubtitle":11,"subjectType":15,"titleIndex":496,"indexName":11,"subjectTypeName":135,"optionList":497},283977,"奔驰原厂轮胎MO\u002FMOE的优势是？",25,[498,501,504,507],{"optionId":499,"optionTitle":500,"optionSubtitle":11,"titleIndex":16,"indexName":11},975490," 与原车最完美匹配",{"optionId":502,"optionTitle":503,"optionSubtitle":11,"titleIndex":15,"indexName":11},975491," 奔驰生产",{"optionId":505,"optionTitle":506,"optionSubtitle":11,"titleIndex":146,"indexName":11},975492," 奔驰认证",{"optionId":508,"optionTitle":509,"optionSubtitle":11,"titleIndex":33,"indexName":11},975493," 奔驰研发",{"subjectId":511,"subjectTitle":512,"subjectSubtitle":11,"subjectType":15,"titleIndex":513,"indexName":11,"subjectTypeName":135,"optionList":514},283978,"出现以下哪种情况时建议更换轮胎？",26,[515,518,521,524],{"optionId":516,"optionTitle":517,"optionSubtitle":11,"titleIndex":16,"indexName":11},975494," DOT显示超过5年",{"optionId":519,"optionTitle":520,"optionSubtitle":11,"titleIndex":15,"indexName":11},975495," 胎侧有老化龟裂",{"optionId":522,"optionTitle":523,"optionSubtitle":11,"titleIndex":146,"indexName":11},975496," 胎冠花纹深度小于1.6mm",{"optionId":525,"optionTitle":526,"optionSubtitle":11,"titleIndex":33,"indexName":11},975497," 胎冠修补过多",{"subjectId":528,"subjectTitle":529,"subjectSubtitle":11,"subjectType":16,"titleIndex":530,"indexName":11,"subjectTypeName":203,"optionList":531},283979,"制造轮胎的原料有：橡胶、帘子线、各种添加剂。以上说法是否正确？",27,[532,534],{"optionId":533,"optionTitle":207,"optionSubtitle":11,"titleIndex":16,"indexName":11},975498,{"optionId":535,"optionTitle":210,"optionSubtitle":11,"titleIndex":15,"indexName":11},975499,{"subjectId":537,"subjectTitle":538,"subjectSubtitle":11,"subjectType":15,"titleIndex":539,"indexName":11,"subjectTypeName":135,"optionList":540},284098,"从外观上看轮胎由哪些部分组成？",28,[541,544,547,550],{"optionId":542,"optionTitle":543,"optionSubtitle":11,"titleIndex":16,"indexName":11},975977," 胎冠",{"optionId":545,"optionTitle":546,"optionSubtitle":11,"titleIndex":15,"indexName":11},975978," 胎肩",{"optionId":548,"optionTitle":549,"optionSubtitle":11,"titleIndex":146,"indexName":11},975979," 胎侧",{"optionId":551,"optionTitle":552,"optionSubtitle":11,"titleIndex":33,"indexName":11},975980," 趾口",{"subjectId":554,"subjectTitle":555,"subjectSubtitle":11,"subjectType":15,"titleIndex":556,"indexName":11,"subjectTypeName":135,"optionList":557},284099,"从内部看轮胎结构包括？",29,[558,561,564,567],{"optionId":559,"optionTitle":560,"optionSubtitle":11,"titleIndex":16,"indexName":11},975981," 加强层",{"optionId":562,"optionTitle":563,"optionSubtitle":11,"titleIndex":15,"indexName":11},975982," 钢丝带速层",{"optionId":565,"optionTitle":566,"optionSubtitle":11,"titleIndex":146,"indexName":11},975983," 帘布层",{"optionId":568,"optionTitle":569,"optionSubtitle":11,"titleIndex":33,"indexName":11},975984," 气密层",{"subjectId":571,"subjectTitle":572,"subjectSubtitle":11,"subjectType":16,"titleIndex":573,"indexName":11,"subjectTypeName":203,"optionList":574},284100,"从轮胎趾口结构看包括：三角胶、钢丝圈、帘布趾口包边。以上说法是否正确？",30,[575,578],{"optionId":576,"optionTitle":577,"optionSubtitle":11,"titleIndex":16,"indexName":11},975985,"是",{"optionId":579,"optionTitle":580,"optionSubtitle":11,"titleIndex":15,"indexName":11},975986,"否",{"subjectId":582,"subjectTitle":583,"subjectSubtitle":11,"subjectType":16,"titleIndex":584,"indexName":11,"subjectTypeName":203,"optionList":585},284101,"从轮胎结构上来看，轮胎是否分为无内胎轮胎和有内胎轮胎？",31,[586,588],{"optionId":587,"optionTitle":577,"optionSubtitle":11,"titleIndex":16,"indexName":11},975987,{"optionId":589,"optionTitle":580,"optionSubtitle":11,"titleIndex":15,"indexName":11},975988,{"subjectId":591,"subjectTitle":592,"subjectSubtitle":11,"subjectType":16,"titleIndex":593,"indexName":11,"subjectTypeName":203,"optionList":594},284102,"从帘布层结构来看轮胎是否分为斜交胎和子午线轮胎？",32,[595,597],{"optionId":596,"optionTitle":207,"optionSubtitle":11,"titleIndex":16,"indexName":11},975989,{"optionId":598,"optionTitle":210,"optionSubtitle":11,"titleIndex":15,"indexName":11},975990,{"subjectId":600,"subjectTitle":601,"subjectSubtitle":11,"subjectType":16,"titleIndex":602,"indexName":11,"subjectTypeName":203,"optionList":603},284103,"子午线轮胎在接地面积、转弯和遇到障碍物时表现的性能好于斜交线轮 胎,以上说法是否正确？",33,[604,606],{"optionId":605,"optionTitle":207,"optionSubtitle":11,"titleIndex":16,"indexName":11},975991,{"optionId":607,"optionTitle":210,"optionSubtitle":11,"titleIndex":15,"indexName":11},975992,{"subjectId":609,"subjectTitle":610,"subjectSubtitle":11,"subjectType":16,"titleIndex":611,"indexName":11,"subjectTypeName":203,"optionList":612},284104,"轮胎花纹类型分为对称型、非对称型、单导向型。以上说法是否正确？",34,[613,615],{"optionId":614,"optionTitle":207,"optionSubtitle":11,"titleIndex":16,"indexName":11},975993,{"optionId":616,"optionTitle":210,"optionSubtitle":11,"titleIndex":15,"indexName":11},975994,{"subjectId":618,"subjectTitle":619,"subjectSubtitle":11,"subjectType":16,"titleIndex":620,"indexName":11,"subjectTypeName":203,"optionList":621},284105,"不建议同一台车上混装不同花纹的轮胎，以上说法是否正确？",35,[622,624],{"optionId":623,"optionTitle":207,"optionSubtitle":11,"titleIndex":16,"indexName":11},975995,{"optionId":625,"optionTitle":210,"optionSubtitle":11,"titleIndex":15,"indexName":11},975996,{"subjectId":627,"subjectTitle":628,"subjectSubtitle":11,"subjectType":15,"titleIndex":100,"indexName":11,"subjectTypeName":135,"optionList":629},284106,"使用对称型花纹的好处是？",[630,633,636,639],{"optionId":631,"optionTitle":632,"optionSubtitle":11,"titleIndex":16,"indexName":11},975997," 通常是安静和舒适的",{"optionId":634,"optionTitle":635,"optionSubtitle":11,"titleIndex":15,"indexName":11},975998," 对称的花纹方便调胎",{"optionId":637,"optionTitle":638,"optionSubtitle":11,"titleIndex":146,"indexName":11},975999," 增加轮胎的使用寿命",{"optionId":640,"optionTitle":641,"optionSubtitle":11,"titleIndex":33,"indexName":11},976000," 产生较大牵引和转弯抓地力",{"subjectId":643,"subjectTitle":644,"subjectSubtitle":11,"subjectType":16,"titleIndex":24,"indexName":11,"subjectTypeName":203,"optionList":645},284107,"轮胎上英文RADIAL表示子午线轮胎的意思，以上说法是否正确？",[646,648],{"optionId":647,"optionTitle":207,"optionSubtitle":11,"titleIndex":16,"indexName":11},976001,{"optionId":649,"optionTitle":210,"optionSubtitle":11,"titleIndex":15,"indexName":11},976002,{"subjectId":651,"subjectTitle":652,"subjectSubtitle":11,"subjectType":16,"titleIndex":653,"indexName":11,"subjectTypeName":203,"optionList":654},284108,"轮胎规格205\u002F55R16 91 V中V代表速度级别240km\u002Fh，以上说法是否正 确？",38,[655,657],{"optionId":656,"optionTitle":577,"optionSubtitle":11,"titleIndex":16,"indexName":11},976003,{"optionId":658,"optionTitle":580,"optionSubtitle":11,"titleIndex":15,"indexName":11},976004,{"subjectId":660,"subjectTitle":661,"subjectSubtitle":11,"subjectType":16,"titleIndex":662,"indexName":11,"subjectTypeName":203,"optionList":663},284109,"轮胎上3T指数分别指：耐磨指数、牵引力指数、耐高温指数。以上说法 是否正确？",39,[664,666],{"optionId":665,"optionTitle":207,"optionSubtitle":11,"titleIndex":16,"indexName":11},976005,{"optionId":667,"optionTitle":210,"optionSubtitle":11,"titleIndex":15,"indexName":11},976006,{"subjectId":669,"subjectTitle":670,"subjectSubtitle":11,"subjectType":16,"titleIndex":671,"indexName":11,"subjectTypeName":203,"optionList":672},284110,"轮胎胎侧DOT后面3618是指轮胎的生产日期2018年第36周，以上说法 是否正确？",40,[673,675],{"optionId":674,"optionTitle":207,"optionSubtitle":11,"titleIndex":16,"indexName":11},976007,{"optionId":676,"optionTitle":210,"optionSubtitle":11,"titleIndex":15,"indexName":11},976008,{"subjectId":678,"subjectTitle":679,"subjectSubtitle":11,"subjectType":16,"titleIndex":680,"indexName":11,"subjectTypeName":203,"optionList":681},284111,"轮胎胎侧上的黄点代表轮胎最轻点，安装时与气门嘴对齐，以上说法是否 正确？",41,[682,684],{"optionId":683,"optionTitle":577,"optionSubtitle":11,"titleIndex":16,"indexName":11},976009,{"optionId":685,"optionTitle":580,"optionSubtitle":11,"titleIndex":15,"indexName":11},976010,{"subjectId":687,"subjectTitle":688,"subjectSubtitle":11,"subjectType":16,"titleIndex":689,"indexName":11,"subjectTypeName":203,"optionList":690},284112,"轮胎胎侧上的红点代表轮胎的锥力跑偏方向，安装轮胎时,注意同轴上两 轮胎的红点都在同一侧,以相互抵消，以上说法是否正确？",42,[691,693],{"optionId":692,"optionTitle":207,"optionSubtitle":11,"titleIndex":16,"indexName":11},976011,{"optionId":694,"optionTitle":210,"optionSubtitle":11,"titleIndex":15,"indexName":11},976012,{"subjectId":696,"subjectTitle":697,"subjectSubtitle":11,"subjectType":16,"titleIndex":698,"indexName":11,"subjectTypeName":203,"optionList":699},284113,"非对称型花纹安装时最准确的是？",43,[700,703,706,709],{"optionId":701,"optionTitle":702,"optionSubtitle":11,"titleIndex":16,"indexName":11},976013," 辨认outside这边安装向外",{"optionId":704,"optionTitle":705,"optionSubtitle":11,"titleIndex":15,"indexName":11},976014," 有大花纹块的一边向外安装",{"optionId":707,"optionTitle":708,"optionSubtitle":11,"titleIndex":146,"indexName":11},976015," 辨认outside这边安装向内",{"optionId":710,"optionTitle":711,"optionSubtitle":11,"titleIndex":33,"indexName":11},976016," 有大花纹块的一边向内安装",{"subjectId":713,"subjectTitle":714,"subjectSubtitle":11,"subjectType":16,"titleIndex":715,"indexName":11,"subjectTypeName":203,"optionList":716},284114,"单导向轮胎安装时用显示旋转方向的“ROTATION”字样和箭头来表  示，能够起到排水效果并且运动性能优越的花纹。以上说法是否正确？",44,[717,719],{"optionId":718,"optionTitle":207,"optionSubtitle":11,"titleIndex":16,"indexName":11},976017,{"optionId":720,"optionTitle":210,"optionSubtitle":11,"titleIndex":15,"indexName":11},976018,{"subjectId":722,"subjectTitle":723,"subjectSubtitle":11,"subjectType":15,"titleIndex":724,"indexName":11,"subjectTypeName":135,"optionList":725},284115,"轮胎日常保养时下列描述正确的有？",45,[726,729,732,735],{"optionId":727,"optionTitle":728,"optionSubtitle":11,"titleIndex":16,"indexName":11},976019," 正确的气压 ( 两周 )",{"optionId":730,"optionTitle":731,"optionSubtitle":11,"titleIndex":15,"indexName":11},976020," 轮胎平衡 (季检或10000公里)",{"optionId":733,"optionTitle":734,"optionSubtitle":11,"titleIndex":146,"indexName":11},976021," 四轮定位 (季检或10000公里)",{"optionId":736,"optionTitle":737,"optionSubtitle":11,"titleIndex":33,"indexName":11},976022," 轮胎位置调换 (每12000-15000公里)",{"subjectId":739,"subjectTitle":740,"subjectSubtitle":11,"subjectType":16,"titleIndex":13,"indexName":11,"subjectTypeName":203,"optionList":741},284116,"缺气保用轮胎技术是指在轮胎的胎侧增加了加强材料，当轮胎缺气压的情 况下还能以80公里的速度再行驶80公里，以上说法是否正确？",[742,744],{"optionId":743,"optionTitle":207,"optionSubtitle":11,"titleIndex":16,"indexName":11},976023,{"optionId":745,"optionTitle":210,"optionSubtitle":11,"titleIndex":15,"indexName":11},976024,{"subjectId":747,"subjectTitle":748,"subjectSubtitle":11,"subjectType":16,"titleIndex":749,"indexName":11,"subjectTypeName":203,"optionList":750},284117,"轮胎花纹最小深度为多少时建议更换 (非必须更换)  ？",47,[751,754,757,760],{"optionId":752,"optionTitle":753,"optionSubtitle":11,"titleIndex":16,"indexName":11},976025," 夏季胎3mm,冬季胎4mm",{"optionId":755,"optionTitle":756,"optionSubtitle":11,"titleIndex":15,"indexName":11},976026," 夏季胎1.6mm,冬季胎1.7mm",{"optionId":758,"optionTitle":759,"optionSubtitle":11,"titleIndex":146,"indexName":11},976027," 夏季胎2mm,冬季胎3mm",{"optionId":761,"optionTitle":762,"optionSubtitle":11,"titleIndex":33,"indexName":11},976028," 夏季胎4mm,冬季胎4mm",{"subjectId":764,"subjectTitle":765,"subjectSubtitle":11,"subjectType":15,"titleIndex":766,"indexName":11,"subjectTypeName":135,"optionList":767},285564,"为什么奔驰现在没有备胎？",48,[768,771,774,777,780],{"optionId":769,"optionTitle":770,"optionSubtitle":11,"titleIndex":16,"indexName":11},981624," 行驶安全",{"optionId":772,"optionTitle":773,"optionSubtitle":11,"titleIndex":15,"indexName":11},981625," 车辆操控",{"optionId":775,"optionTitle":776,"optionSubtitle":11,"titleIndex":146,"indexName":11},981626," 驾驶灵活性",{"optionId":778,"optionTitle":779,"optionSubtitle":11,"titleIndex":33,"indexName":11},981627," 保证驾乘人员安全",{"optionId":781,"optionTitle":782,"optionSubtitle":11,"titleIndex":71,"indexName":11},981628," 便利性、节省空间",{"subjectId":784,"subjectTitle":785,"subjectSubtitle":11,"subjectType":16,"titleIndex":119,"indexName":11,"subjectTypeName":203,"optionList":786},285565,"CGI车型火花塞更换周期为？",[787,790,793,796],{"optionId":788,"optionTitle":789,"optionSubtitle":11,"titleIndex":16,"indexName":11},981629," 每2万公里或3年",{"optionId":791,"optionTitle":792,"optionSubtitle":11,"titleIndex":15,"indexName":11},981630," 每4万公里或3年",{"optionId":794,"optionTitle":795,"optionSubtitle":11,"titleIndex":146,"indexName":11},981631," 每6万公里或3年",{"optionId":797,"optionTitle":798,"optionSubtitle":11,"titleIndex":33,"indexName":11},981632," 每4万公里或2年",{"subjectId":800,"subjectTitle":801,"subjectSubtitle":11,"subjectType":15,"titleIndex":802,"indexName":11,"subjectTypeName":135,"optionList":803},285566,"以下说法正确的是？",50,[804,807,810,813],{"optionId":805,"optionTitle":806,"optionSubtitle":11,"titleIndex":16,"indexName":11},981633," 火花塞热值是指受热和散热能力的一个指标",{"optionId":808,"optionTitle":809,"optionSubtitle":11,"titleIndex":15,"indexName":11},981634," 火花塞的原厂热值直接决定了它的工作环境温度",{"optionId":811,"optionTitle":812,"optionSubtitle":11,"titleIndex":146,"indexName":11},981635," 更换火花塞时，价格越高的火花塞性能越好",{"optionId":814,"optionTitle":815,"optionSubtitle":11,"titleIndex":33,"indexName":11},981636," 奔驰CGI发动机将点火4-5次，确保每一滴油都完全燃烧，降低油耗",{"subjectId":817,"subjectTitle":818,"subjectSubtitle":11,"subjectType":16,"titleIndex":819,"indexName":11,"subjectTypeName":203,"optionList":820},285567,"按照正常金属特性，哪种火花塞使用寿命更长？",51,[821,824,827,830],{"optionId":822,"optionTitle":823,"optionSubtitle":11,"titleIndex":16,"indexName":11},981637," 铱金",{"optionId":825,"optionTitle":826,"optionSubtitle":11,"titleIndex":15,"indexName":11},981638," 铂金",{"optionId":828,"optionTitle":829,"optionSubtitle":11,"titleIndex":146,"indexName":11},981639," 镍合金",{"optionId":831,"optionTitle":832,"optionSubtitle":11,"titleIndex":33,"indexName":11},981640," 铜芯",{"subjectId":834,"subjectTitle":835,"subjectSubtitle":11,"subjectType":16,"titleIndex":836,"indexName":11,"subjectTypeName":203,"optionList":837},285568,"制动摩擦片的磨损极限厚度是？",52,[838,841,844,847],{"optionId":839,"optionTitle":840,"optionSubtitle":11,"titleIndex":16,"indexName":11},981641," 2mm",{"optionId":842,"optionTitle":843,"optionSubtitle":11,"titleIndex":15,"indexName":11},981642," 3mm",{"optionId":845,"optionTitle":846,"optionSubtitle":11,"titleIndex":146,"indexName":11},981643," 4mm",{"optionId":848,"optionTitle":849,"optionSubtitle":11,"titleIndex":33,"indexName":11},981644," 5mm",{"subjectId":851,"subjectTitle":852,"subjectSubtitle":11,"subjectType":15,"titleIndex":853,"indexName":11,"subjectTypeName":135,"optionList":854},285569,"梅赛德斯-奔驰原车制动盘在什么方面优势明显？",53,[855,858,861,864],{"optionId":856,"optionTitle":857,"optionSubtitle":11,"titleIndex":16,"indexName":11},981645," 抗热衰退",{"optionId":859,"optionTitle":860,"optionSubtitle":11,"titleIndex":15,"indexName":11},981646," 水衰退",{"optionId":862,"optionTitle":863,"optionSubtitle":11,"titleIndex":146,"indexName":11},981647," 摩擦损耗",{"optionId":865,"optionTitle":866,"optionSubtitle":11,"titleIndex":33,"indexName":11},981648," 易保存",{"subjectId":868,"subjectTitle":869,"subjectSubtitle":11,"subjectType":15,"titleIndex":61,"indexName":11,"subjectTypeName":135,"optionList":870},285570,"为什么要定期更换制动液？",[871,874,877,880],{"optionId":872,"optionTitle":873,"optionSubtitle":11,"titleIndex":16,"indexName":11},981649," 制动液吸入空气中的水份，会在制动管路中产生难以排出的气泡，形 成“气阻”，影响制动效果",{"optionId":875,"optionTitle":876,"optionSubtitle":11,"titleIndex":15,"indexName":11},981650," 会直接引起制动液沸点下降，在进行紧急制动或长时间的下坡路段行   驶时，制动液易“沸腾”，产生大量气泡，影响制动能力发挥，存在事故 风险",{"optionId":878,"optionTitle":879,"optionSubtitle":11,"titleIndex":146,"indexName":11},981651," 根据客户使用习惯，也可不按期更换",{"optionId":881,"optionTitle":882,"optionSubtitle":11,"titleIndex":33,"indexName":11},981652," 以上说法都不对",{"subjectId":884,"subjectTitle":885,"subjectSubtitle":11,"subjectType":15,"titleIndex":886,"indexName":11,"subjectTypeName":135,"optionList":887},285571,"原厂制动液的优秀性能包括？",55,[888,891,894,897],{"optionId":889,"optionTitle":890,"optionSubtitle":11,"titleIndex":16,"indexName":11},981653," 沸点高，安全有保障",{"optionId":892,"optionTitle":893,"optionSubtitle":11,"titleIndex":15,"indexName":11},981654," 对金属和橡胶的腐蚀性大",{"optionId":895,"optionTitle":896,"optionSubtitle":11,"titleIndex":146,"indexName":11},981655," 油质优良，耐用",{"optionId":898,"optionTitle":899,"optionSubtitle":11,"titleIndex":33,"indexName":11},981656," 流动性差",{"subjectId":901,"subjectTitle":902,"subjectSubtitle":11,"subjectType":15,"titleIndex":903,"indexName":11,"subjectTypeName":135,"optionList":904},285572,"使用假机油滤清器的隐患有哪些？",56,[905,908,911,914],{"optionId":906,"optionTitle":907,"optionSubtitle":11,"titleIndex":16,"indexName":11},981657," 过滤效能低，大量杂质会进入发动机，使用寿命短",{"optionId":909,"optionTitle":910,"optionSubtitle":11,"titleIndex":15,"indexName":11},981658," 发动机各运动部件磨损加剧，影响发动机性能发挥",{"optionId":912,"optionTitle":913,"optionSubtitle":11,"titleIndex":146,"indexName":11},981659," 油耗增加，发动机磨损加剧",{"optionId":915,"optionTitle":916,"optionSubtitle":11,"titleIndex":33,"indexName":11},981660," 发动机报废，需要额外付出巨大维修费用",{"subjectId":918,"subjectTitle":919,"subjectSubtitle":11,"subjectType":15,"titleIndex":920,"indexName":11,"subjectTypeName":135,"optionList":921},285573,"相比于普通机油，AMG机油的优势在于？",57,[922,925,928,931,934],{"optionId":923,"optionTitle":924,"optionSubtitle":11,"titleIndex":16,"indexName":11},981661," 顶级0W-40、   0W-30全合成高性能机油",{"optionId":926,"optionTitle":927,"optionSubtitle":11,"titleIndex":15,"indexName":11},981662," 符合梅赛德斯- 奔驰AMG发动机的高性能要求，同样适用于其他的梅 赛德斯- 奔驰汽油发动机",{"optionId":929,"optionTitle":930,"optionSubtitle":11,"titleIndex":146,"indexName":11},981663," 即使在极端条件下，依然能保证发动机的卓越表现",{"optionId":932,"optionTitle":933,"optionSubtitle":11,"titleIndex":33,"indexName":11},981664," 有助于节省燃料和减少二氧化碳排放",{"optionId":935,"optionTitle":936,"optionSubtitle":11,"titleIndex":71,"indexName":11},981665," AMG机油性能要优于奔驰原厂机油，尤其在低温流动性 (启动时快速  到达发动机各部位) 和高温稳定性方面 (发动机运转时，在高温下保持高 油膜强度) 更为优秀。此外，更低磨损，更少油耗",{"subjectId":938,"subjectTitle":939,"subjectSubtitle":11,"subjectType":15,"titleIndex":940,"indexName":11,"subjectTypeName":135,"optionList":941},285574,"请说出发动机机油的功能作用有哪些？",58,[942,945,948,951,954],{"optionId":943,"optionTitle":944,"optionSubtitle":11,"titleIndex":16,"indexName":11},981666," 清洁",{"optionId":946,"optionTitle":947,"optionSubtitle":11,"titleIndex":15,"indexName":11},981667," 润滑",{"optionId":949,"optionTitle":950,"optionSubtitle":11,"titleIndex":146,"indexName":11},981668," 冷却",{"optionId":952,"optionTitle":953,"optionSubtitle":11,"titleIndex":33,"indexName":11},981669," 密封",{"optionId":955,"optionTitle":956,"optionSubtitle":11,"titleIndex":71,"indexName":11},981670," 防锈、减振",{"subjectId":958,"subjectTitle":959,"subjectSubtitle":11,"subjectType":15,"titleIndex":960,"indexName":11,"subjectTypeName":135,"optionList":961},285575,"奔驰原厂空调滤清器具有哪3层防护？",59,[962,965,968,971],{"optionId":963,"optionTitle":964,"optionSubtitle":11,"titleIndex":16,"indexName":11},981671," 粗滤层",{"optionId":966,"optionTitle":967,"optionSubtitle":11,"titleIndex":15,"indexName":11},981672," 纳米纤维层",{"optionId":969,"optionTitle":970,"optionSubtitle":11,"titleIndex":146,"indexName":11},981673," 活性炭层",{"optionId":972,"optionTitle":973,"optionSubtitle":11,"titleIndex":33,"indexName":11},981674," 熔喷滤芯层",{"subjectId":975,"subjectTitle":976,"subjectSubtitle":11,"subjectType":15,"titleIndex":977,"indexName":11,"subjectTypeName":135,"optionList":978},285576,"机油滤清器的作用有？",60,[979,982,985,988],{"optionId":980,"optionTitle":981,"optionSubtitle":11,"titleIndex":16,"indexName":11},981675," 过滤金属磨屑、燃烧残留物和固体颗粒",{"optionId":983,"optionTitle":984,"optionSubtitle":11,"titleIndex":15,"indexName":11},981676," 减轻零件的磨损",{"optionId":986,"optionTitle":987,"optionSubtitle":11,"titleIndex":146,"indexName":11},981677," 保持机油的清洁",{"optionId":989,"optionTitle":990,"optionSubtitle":11,"titleIndex":33,"indexName":11},981678," 延长发动机寿命",{"subjectId":992,"subjectTitle":993,"subjectSubtitle":11,"subjectType":15,"titleIndex":994,"indexName":11,"subjectTypeName":135,"optionList":995},285577,"原厂空气滤清器的核心优势有？",61,[996,999,1002,1005],{"optionId":997,"optionTitle":998,"optionSubtitle":11,"titleIndex":16,"indexName":11},981679," 最佳的粉尘、碳粒过滤效果",{"optionId":1000,"optionTitle":1001,"optionSubtitle":11,"titleIndex":15,"indexName":11},981680," 特殊材料、防潮卫士",{"optionId":1003,"optionTitle":1004,"optionSubtitle":11,"titleIndex":146,"indexName":11},981681," 压力损失最小，最耐久可靠",{"optionId":1006,"optionTitle":1007,"optionSubtitle":11,"titleIndex":33,"indexName":11},981682," 尺寸精准，便于安装，确保密封\t",{"subjectId":1009,"subjectTitle":1010,"subjectSubtitle":11,"subjectType":15,"titleIndex":1011,"indexName":11,"subjectTypeName":135,"optionList":1012},285578,"长时间不更换空调滤清器，会导致？",62,[1013,1016,1019,1022],{"optionId":1014,"optionTitle":1015,"optionSubtitle":11,"titleIndex":16,"indexName":11},981683," 进风口堵塞",{"optionId":1017,"optionTitle":1018,"optionSubtitle":11,"titleIndex":15,"indexName":11},981684," 冷气出风量少",{"optionId":1020,"optionTitle":1021,"optionSubtitle":11,"titleIndex":146,"indexName":11},981685," 制冷慢",{"optionId":1023,"optionTitle":1024,"optionSubtitle":11,"titleIndex":33,"indexName":11},981686," 发动机启动困难",{"subjectId":1026,"subjectTitle":1027,"subjectSubtitle":11,"subjectType":16,"titleIndex":1028,"indexName":11,"subjectTypeName":203,"optionList":1029},285579,"空调滤清器活性炭层的作用描述正确的是？",63,[1030,1033,1036,1039],{"optionId":1031,"optionTitle":1032,"optionSubtitle":11,"titleIndex":16,"indexName":11},981687," 过滤花粉、灰尘",{"optionId":1034,"optionTitle":1035,"optionSubtitle":11,"titleIndex":15,"indexName":11},981688," 过滤PM2.5等细颗粒物",{"optionId":1037,"optionTitle":1038,"optionSubtitle":11,"titleIndex":146,"indexName":11},981689," 吸收苯等有害气体",{"optionId":1040,"optionTitle":1041,"optionSubtitle":11,"titleIndex":33,"indexName":11},981690," 阻挡刺激性气味",{"subjectId":1043,"subjectTitle":1044,"subjectSubtitle":11,"subjectType":15,"titleIndex":1045,"indexName":11,"subjectTypeName":135,"optionList":1046},285580,"对于适用车型，不及时更换发动机皮带会存在哪些风险？",64,[1047,1050,1053,1056],{"optionId":1048,"optionTitle":1049,"optionSubtitle":11,"titleIndex":16,"indexName":11},981691," 摩擦力不断减少，出现打滑现象",{"optionId":1051,"optionTitle":1052,"optionSubtitle":11,"titleIndex":15,"indexName":11},981692," 引发发动机工作效率低下，油耗增加",{"optionId":1054,"optionTitle":1055,"optionSubtitle":11,"titleIndex":146,"indexName":11},981693," 转向助力丧失，危及行车安全",{"optionId":1057,"optionTitle":1058,"optionSubtitle":11,"titleIndex":33,"indexName":11},981694," 活塞连杆断裂",{"subjectId":1060,"subjectTitle":1061,"subjectSubtitle":11,"subjectType":15,"titleIndex":1062,"indexName":11,"subjectTypeName":135,"optionList":1063},285581,"以下关于奔驰原厂AGM蓄电池的产品描述正确的是？",65,[1064,1067,1070,1073,1076],{"optionId":1065,"optionTitle":1066,"optionSubtitle":11,"titleIndex":16,"indexName":11},981695," 原厂AGM 蓄电池采用了最先进的玻璃纤维隔板技术",{"optionId":1068,"optionTitle":1069,"optionSubtitle":11,"titleIndex":15,"indexName":11},981696," 奔驰原厂蓄电池有良好的机械稳定性和化学稳定性，即使壳体被损 坏，也不会泄漏酸液",{"optionId":1071,"optionTitle":1072,"optionSubtitle":11,"titleIndex":146,"indexName":11},981697," AGM 蓄电池较高的循环耐久性，特别适合配有大量电子设备或自动启 停功能的车辆",{"optionId":1074,"optionTitle":1075,"optionSubtitle":11,"titleIndex":33,"indexName":11},981698," AGM 蓄电池循环充放电能力比传统铅酸蓄电池高 1 倍，使用寿命比 普通电池长 20%",{"optionId":1077,"optionTitle":1078,"optionSubtitle":11,"titleIndex":71,"indexName":11},981699," 完全免维护",{"subjectId":1080,"subjectTitle":1081,"subjectSubtitle":11,"subjectType":15,"titleIndex":1082,"indexName":11,"subjectTypeName":135,"optionList":1083},285582,"以下哪些产品可以提供再制造配件？",66,[1084,1087,1090,1093,1096],{"optionId":1085,"optionTitle":1086,"optionSubtitle":11,"titleIndex":16,"indexName":11},981700," 204 C级的274发动机",{"optionId":1088,"optionTitle":1089,"optionSubtitle":11,"titleIndex":15,"indexName":11},981701," 222 S级的前保险杠饰板",{"optionId":1091,"optionTitle":1092,"optionSubtitle":11,"titleIndex":146,"indexName":11},981702," S221 S级的空气悬架",{"optionId":1094,"optionTitle":1095,"optionSubtitle":11,"titleIndex":33,"indexName":11},981703," 246 B级的空调压缩机",{"optionId":1097,"optionTitle":1098,"optionSubtitle":11,"titleIndex":71,"indexName":11},981704," 212 E级的前大灯",{"subjectId":1100,"subjectTitle":1101,"subjectSubtitle":11,"subjectType":16,"titleIndex":1102,"indexName":11,"subjectTypeName":203,"optionList":1103},285583,"以下关于更换下的保修零部件的所有权说法正确的是哪些？",67,[1104,1107,1110,1113],{"optionId":1105,"optionTitle":1106,"optionSubtitle":11,"titleIndex":16,"indexName":11},981705," 所有权均属于总经销",{"optionId":1108,"optionTitle":1109,"optionSubtitle":11,"titleIndex":15,"indexName":11},981706," 所有权均属于总经销商,客户须对所有权转移签字确认",{"optionId":1111,"optionTitle":1112,"optionSubtitle":11,"titleIndex":146,"indexName":11},981707," 所有权均属客户",{"optionId":1114,"optionTitle":1115,"optionSubtitle":11,"titleIndex":33,"indexName":11},981708," 所有权属经销商",{"subjectId":1117,"subjectTitle":1118,"subjectSubtitle":11,"subjectType":16,"titleIndex":1119,"indexName":11,"subjectTypeName":203,"optionList":1120},285584,"以下关于更换下的善意维修零部件的所有权说法正确的是哪些 (总经销商 承担全部费用 )  ？",68,[1121,1124,1126,1128],{"optionId":1122,"optionTitle":1123,"optionSubtitle":11,"titleIndex":16,"indexName":11},981709," 所有权属于总经销商",{"optionId":1125,"optionTitle":1109,"optionSubtitle":11,"titleIndex":15,"indexName":11},981710,{"optionId":1127,"optionTitle":1112,"optionSubtitle":11,"titleIndex":146,"indexName":11},981711,{"optionId":1129,"optionTitle":1115,"optionSubtitle":11,"titleIndex":33,"indexName":11},981712,{"subjectId":1131,"subjectTitle":1132,"subjectSubtitle":11,"subjectType":15,"titleIndex":1133,"indexName":11,"subjectTypeName":135,"optionList":1134},286720,"原厂保养套餐的服务内容包含？",69,[1135,1138,1141,1144],{"optionId":1136,"optionTitle":1137,"optionSubtitle":11,"titleIndex":16,"indexName":11},985928," 基础A保养",{"optionId":1139,"optionTitle":1140,"optionSubtitle":11,"titleIndex":15,"indexName":11},985929," 基础B保养",{"optionId":1142,"optionTitle":1143,"optionSubtitle":11,"titleIndex":146,"indexName":11},985930," 火花塞",{"optionId":1145,"optionTitle":1146,"optionSubtitle":11,"titleIndex":33,"indexName":11},985931," 空调滤清器",{"subjectId":1148,"subjectTitle":1149,"subjectSubtitle":11,"subjectType":15,"titleIndex":1150,"indexName":11,"subjectTypeName":135,"optionList":1151},286721,"原厂保养套餐轻享版的服务内容包含？",70,[1152,1154,1156,1158],{"optionId":1153,"optionTitle":1137,"optionSubtitle":11,"titleIndex":16,"indexName":11},985932,{"optionId":1155,"optionTitle":1140,"optionSubtitle":11,"titleIndex":15,"indexName":11},985933,{"optionId":1157,"optionTitle":1143,"optionSubtitle":11,"titleIndex":146,"indexName":11},985934,{"optionId":1159,"optionTitle":1146,"optionSubtitle":11,"titleIndex":33,"indexName":11},985935,{"subjectId":1161,"subjectTitle":1162,"subjectSubtitle":11,"subjectType":15,"titleIndex":1163,"indexName":11,"subjectTypeName":135,"optionList":1164},286722,"原厂核心部件延长保修套餐包含下面哪些部件？",71,[1165,1168,1171,1174],{"optionId":1166,"optionTitle":1167,"optionSubtitle":11,"titleIndex":16,"indexName":11},985936," 发动机",{"optionId":1169,"optionTitle":1170,"optionSubtitle":11,"titleIndex":15,"indexName":11},985937," 变速箱",{"optionId":1172,"optionTitle":1173,"optionSubtitle":11,"titleIndex":146,"indexName":11},985938," 前后桥",{"optionId":1175,"optionTitle":1176,"optionSubtitle":11,"titleIndex":33,"indexName":11},985939," 高压电池",{"subjectId":1178,"subjectTitle":1179,"subjectSubtitle":11,"subjectType":16,"titleIndex":1180,"indexName":11,"subjectTypeName":203,"optionList":1181},286723,"关于原厂整车延长保修套餐下列描述不正确的是?",72,[1182,1185,1188,1191],{"optionId":1183,"optionTitle":1184,"optionSubtitle":11,"titleIndex":16,"indexName":11},985940," 提供整车延长保修服务 (非磨损原因造成的维修及更换服务)",{"optionId":1186,"optionTitle":1187,"optionSubtitle":11,"titleIndex":15,"indexName":11},985941," 将车辆的保修期延长至第4年或第5年",{"optionId":1189,"optionTitle":1190,"optionSubtitle":11,"titleIndex":146,"indexName":11},985942," 其延保范围与原厂保修范围一致，还包含电瓶及高压电瓶的维修及更 换服务",{"optionId":1192,"optionTitle":1193,"optionSubtitle":11,"titleIndex":33,"indexName":11},985943," 购买延保1+1产品可将已购买一年期整车延长保修套餐车辆的保修期 由4年延长至5年",{"subjectId":1195,"subjectTitle":1196,"subjectSubtitle":11,"subjectType":15,"titleIndex":1197,"indexName":11,"subjectTypeName":135,"optionList":1198},286724,"对于原厂保养套餐的购买条件，以下哪些描述是正确的?",73,[1199,1202,1205,1208],{"optionId":1200,"optionTitle":1201,"optionSubtitle":11,"titleIndex":16,"indexName":11},985944," 车龄在三年内",{"optionId":1203,"optionTitle":1204,"optionSubtitle":11,"titleIndex":15,"indexName":11},985945," 车龄在二十年内",{"optionId":1206,"optionTitle":1207,"optionSubtitle":11,"titleIndex":146,"indexName":11},985946," 车辆行驶里程在50万公里外",{"optionId":1209,"optionTitle":1210,"optionSubtitle":11,"titleIndex":33,"indexName":11},985947," 车辆行驶里程在50万公里内",{"subjectId":1212,"subjectTitle":1213,"subjectSubtitle":11,"subjectType":15,"titleIndex":63,"indexName":11,"subjectTypeName":135,"optionList":1214},286725,"对于原厂保养套餐的使用条件，以下哪些描述是正确的?",[1215,1218,1221,1224],{"optionId":1216,"optionTitle":1217,"optionSubtitle":11,"titleIndex":16,"indexName":11},985948," 车龄在十年内",{"optionId":1219,"optionTitle":1220,"optionSubtitle":11,"titleIndex":15,"indexName":11},985949," 原厂保养套餐有效期10年内",{"optionId":1222,"optionTitle":1223,"optionSubtitle":11,"titleIndex":146,"indexName":11},985950," 车辆行驶里程在10万公里内",{"optionId":1225,"optionTitle":1210,"optionSubtitle":11,"titleIndex":33,"indexName":11},985951,{"subjectId":1227,"subjectTitle":1228,"subjectSubtitle":11,"subjectType":15,"titleIndex":1229,"indexName":11,"subjectTypeName":135,"optionList":1230},286726,"原厂延长保修套餐 (含整车及核心部件) 包含以下哪几个产品类型?",75,[1231,1234,1237,1240],{"optionId":1232,"optionTitle":1233,"optionSubtitle":11,"titleIndex":16,"indexName":11},985952," 1年期",{"optionId":1235,"optionTitle":1236,"optionSubtitle":11,"titleIndex":15,"indexName":11},985953," 2年期",{"optionId":1238,"optionTitle":1239,"optionSubtitle":11,"titleIndex":146,"indexName":11},985954," 3年期",{"optionId":1241,"optionTitle":1242,"optionSubtitle":11,"titleIndex":33,"indexName":11},985955," 延保1+1",{"subjectId":1244,"subjectTitle":1245,"subjectSubtitle":11,"subjectType":16,"titleIndex":1246,"indexName":11,"subjectTypeName":203,"optionList":1247},286727,"客户在以下哪个车龄时段购买原厂延长保修套餐，厂商建议零售价格最为 优惠？",76,[1248,1251,1254,1257],{"optionId":1249,"optionTitle":1250,"optionSubtitle":11,"titleIndex":16,"indexName":11},985956," 0-6个月",{"optionId":1252,"optionTitle":1253,"optionSubtitle":11,"titleIndex":15,"indexName":11},985957," 7-24个月",{"optionId":1255,"optionTitle":1256,"optionSubtitle":11,"titleIndex":146,"indexName":11},985958," 25-36个月",{"optionId":1258,"optionTitle":1259,"optionSubtitle":11,"titleIndex":33,"indexName":11},985959,"三年后",{"subjectId":1261,"subjectTitle":1262,"subjectSubtitle":11,"subjectType":16,"titleIndex":1263,"indexName":11,"subjectTypeName":203,"optionList":1264},286728,"客户在车龄0-6个月内购买原厂整车延长保修套餐，可享受厂商建议零售 价格的几折优惠？",77,[1265,1268,1271,1274],{"optionId":1266,"optionTitle":1267,"optionSubtitle":11,"titleIndex":16,"indexName":11},985960," 7折优惠",{"optionId":1269,"optionTitle":1270,"optionSubtitle":11,"titleIndex":15,"indexName":11},985961," 8折优惠",{"optionId":1272,"optionTitle":1273,"optionSubtitle":11,"titleIndex":146,"indexName":11},985962," 9折优惠",{"optionId":1275,"optionTitle":1276,"optionSubtitle":11,"titleIndex":33,"indexName":11},985963," 无优惠",{"subjectId":1278,"subjectTitle":1279,"subjectSubtitle":11,"subjectType":16,"titleIndex":1280,"indexName":11,"subjectTypeName":203,"optionList":1281},286729,"已经购买了一年期原厂整车延长保修套餐的车主可以在46个月内续买第 五年原厂整车\u002F核心部件延长保修套餐服务。以上说法是否正确？",78,[1282,1284],{"optionId":1283,"optionTitle":207,"optionSubtitle":11,"titleIndex":16,"indexName":11},985964,{"optionId":1285,"optionTitle":210,"optionSubtitle":11,"titleIndex":15,"indexName":11},985965,{"subjectId":1287,"subjectTitle":1288,"subjectSubtitle":11,"subjectType":16,"titleIndex":1289,"indexName":11,"subjectTypeName":203,"optionList":1290},286730,"首次购买延长保修服务的客户最晚可以在车龄多少个月内购买原厂核心部 件延长保修套餐？",79,[1291,1294,1297,1300],{"optionId":1292,"optionTitle":1293,"optionSubtitle":11,"titleIndex":16,"indexName":11},985966," 6个月",{"optionId":1295,"optionTitle":1296,"optionSubtitle":11,"titleIndex":15,"indexName":11},985967," 34个月",{"optionId":1298,"optionTitle":1299,"optionSubtitle":11,"titleIndex":146,"indexName":11},985968," 36个月",{"optionId":1301,"optionTitle":1302,"optionSubtitle":11,"titleIndex":33,"indexName":11},985969," 48个月",{"subjectId":1304,"subjectTitle":1305,"subjectSubtitle":11,"subjectType":16,"titleIndex":1306,"indexName":11,"subjectTypeName":203,"optionList":1307},286731,"梅赛德斯-奔驰原厂保养套餐根据套餐所含机油类型不同，分为AMG机油 版和原厂标准机油版，非AMG车型只可以选择购买原厂机油套餐，不可 以选择AMG机油套餐。以上说法是否正确？",80,[1308,1310],{"optionId":1309,"optionTitle":207,"optionSubtitle":11,"titleIndex":16,"indexName":11},985970,{"optionId":1311,"optionTitle":210,"optionSubtitle":11,"titleIndex":15,"indexName":11},985971,{"subjectId":1313,"subjectTitle":1314,"subjectSubtitle":11,"subjectType":16,"titleIndex":1315,"indexName":11,"subjectTypeName":203,"optionList":1316},286732,"梅赛德斯-奔驰原厂保养套餐根据套餐所含机油类型不同，分为AMG机油 版和原厂标准机油版，AMG车型只可选择购买AMG机油版原厂保养套餐 。以上说法是否正确？",81,[1317,1319],{"optionId":1318,"optionTitle":207,"optionSubtitle":11,"titleIndex":16,"indexName":11},985972,{"optionId":1320,"optionTitle":210,"optionSubtitle":11,"titleIndex":15,"indexName":11},985973,{"subjectId":1322,"subjectTitle":1323,"subjectSubtitle":11,"subjectType":15,"titleIndex":1324,"indexName":11,"subjectTypeName":135,"optionList":1325},286733,"原厂保养套餐轻享版包含以下哪几个产品类型？",82,[1326,1329,1332,1335],{"optionId":1327,"optionTitle":1328,"optionSubtitle":11,"titleIndex":16,"indexName":11},985974," 1A1B",{"optionId":1330,"optionTitle":1331,"optionSubtitle":11,"titleIndex":15,"indexName":11},985975," 2A2B",{"optionId":1333,"optionTitle":1334,"optionSubtitle":11,"titleIndex":146,"indexName":11},985976," 3A3B",{"optionId":1336,"optionTitle":1337,"optionSubtitle":11,"titleIndex":33,"indexName":11},985977," 4A4B",{"subjectId":1339,"subjectTitle":1340,"subjectSubtitle":11,"subjectType":16,"titleIndex":1341,"indexName":11,"subjectTypeName":203,"optionList":1342},286734,"关于原厂保养套餐产品类型描述不正确的是？",83,[1343,1346,1348,1351],{"optionId":1344,"optionTitle":1345,"optionSubtitle":11,"titleIndex":16,"indexName":11},985978," 1A1B+",{"optionId":1347,"optionTitle":1331,"optionSubtitle":11,"titleIndex":15,"indexName":11},985979,{"optionId":1349,"optionTitle":1350,"optionSubtitle":11,"titleIndex":146,"indexName":11},985980," 2A2B+",{"optionId":1352,"optionTitle":1353,"optionSubtitle":11,"titleIndex":33,"indexName":11},985981," 3A3B+",{"subjectId":1355,"subjectTitle":1356,"subjectSubtitle":11,"subjectType":16,"titleIndex":1357,"indexName":11,"subjectTypeName":203,"optionList":1358},286735,"客户在以下哪个车龄时段购买原厂整车延长保修套餐，可享受厂商建议零 售价格的九折优惠？",84,[1359,1361,1363,1365],{"optionId":1360,"optionTitle":1250,"optionSubtitle":11,"titleIndex":16,"indexName":11},985982,{"optionId":1362,"optionTitle":1253,"optionSubtitle":11,"titleIndex":15,"indexName":11},985983,{"optionId":1364,"optionTitle":1256,"optionSubtitle":11,"titleIndex":146,"indexName":11},985984,{"optionId":1366,"optionTitle":1367,"optionSubtitle":11,"titleIndex":33,"indexName":11},985985," 3年后",{"subjectId":1369,"subjectTitle":1370,"subjectSubtitle":11,"subjectType":16,"titleIndex":1371,"indexName":11,"subjectTypeName":203,"optionList":1372},286736,"以下哪项服务内容不在原厂保养套餐所包含的服务范围内？",85,[1373,1375,1377,1380],{"optionId":1374,"optionTitle":1137,"optionSubtitle":11,"titleIndex":16,"indexName":11},985986,{"optionId":1376,"optionTitle":1140,"optionSubtitle":11,"titleIndex":15,"indexName":11},985987,{"optionId":1378,"optionTitle":1379,"optionSubtitle":11,"titleIndex":146,"indexName":11},985988," 空调清洗",{"optionId":1381,"optionTitle":1382,"optionSubtitle":11,"titleIndex":33,"indexName":11},985989," 火花塞更换",{"subjectId":1384,"subjectTitle":1385,"subjectSubtitle":11,"subjectType":16,"titleIndex":1386,"indexName":11,"subjectTypeName":203,"optionList":1387},286737,"已经购买了一年期原厂核心部件延长保修套餐的车主可以在46个月内续 买第五年的原厂整车延长保修套餐服务。以上说法是否正确？",86,[1388,1390],{"optionId":1389,"optionTitle":207,"optionSubtitle":11,"titleIndex":16,"indexName":11},985990,{"optionId":1391,"optionTitle":210,"optionSubtitle":11,"titleIndex":15,"indexName":11},985991,{"subjectId":1393,"subjectTitle":1394,"subjectSubtitle":11,"subjectType":16,"titleIndex":1395,"indexName":11,"subjectTypeName":203,"optionList":1396},286738,"已经购买了一年期原厂核心部件延长保修套餐的车主可以在48个月内续 买第五年的原厂核心部件延长保修套餐服务。以上说法是否正确？",87,[1397,1399],{"optionId":1398,"optionTitle":207,"optionSubtitle":11,"titleIndex":16,"indexName":11},985992,{"optionId":1400,"optionTitle":210,"optionSubtitle":11,"titleIndex":15,"indexName":11},985993,{"subjectId":1402,"subjectTitle":1403,"subjectSubtitle":11,"subjectType":16,"titleIndex":1404,"indexName":11,"subjectTypeName":203,"optionList":1405},286739,"原厂整车延长保修套餐为客户提供1年或2年、  50万公里内的整车延长保 修服务。以上说法是否正确？",88,[1406,1408],{"optionId":1407,"optionTitle":207,"optionSubtitle":11,"titleIndex":16,"indexName":11},985994,{"optionId":1409,"optionTitle":210,"optionSubtitle":11,"titleIndex":15,"indexName":11},985995,{"subjectId":1411,"subjectTitle":1412,"subjectSubtitle":11,"subjectType":16,"titleIndex":1413,"indexName":11,"subjectTypeName":203,"optionList":1414},286740,"客户购买原厂保养套餐2A2B+\u002F3A3B+产品，可获赠厂家提供的第四年免 费故障道路救援服务。以上说法是否正确？",89,[1415,1417],{"optionId":1416,"optionTitle":207,"optionSubtitle":11,"titleIndex":16,"indexName":11},985996,{"optionId":1418,"optionTitle":210,"optionSubtitle":11,"titleIndex":15,"indexName":11},985997,{"subjectId":1420,"subjectTitle":1421,"subjectSubtitle":11,"subjectType":16,"titleIndex":1422,"indexName":11,"subjectTypeName":203,"optionList":1423},286741,"目前在售的服务合约套餐所含服务应由套餐销售经销商或该经销商隶属集 团所投资设立的梅赛德斯-奔驰品牌其他经销商提供。以上说法是否正     确？",90,[1424,1426],{"optionId":1425,"optionTitle":577,"optionSubtitle":11,"titleIndex":16,"indexName":11},985998,{"optionId":1427,"optionTitle":580,"optionSubtitle":11,"titleIndex":15,"indexName":11},985999,{"subjectId":1429,"subjectTitle":1430,"subjectSubtitle":11,"subjectType":15,"titleIndex":1431,"indexName":11,"subjectTypeName":135,"optionList":1432},286742,"梅赛德斯-奔驰EQC原厂养护套餐\"为EQC车辆提供基础保养及制动液更 换服务， 内容包含？",91,[1433,1436,1439,1442],{"optionId":1434,"optionTitle":1435,"optionSubtitle":11,"titleIndex":16,"indexName":11},986000," 车辆检测及更换微尘滤清器",{"optionId":1437,"optionTitle":1438,"optionSubtitle":11,"titleIndex":15,"indexName":11},986001," 更换活性炭滤清器",{"optionId":1440,"optionTitle":1441,"optionSubtitle":11,"titleIndex":146,"indexName":11},986002," 更换制动液",{"optionId":1443,"optionTitle":1444,"optionSubtitle":11,"titleIndex":33,"indexName":11},986003," 更换空调滤清器",{"subjectId":1446,"subjectTitle":1447,"subjectSubtitle":11,"subjectType":15,"titleIndex":1448,"indexName":11,"subjectTypeName":135,"optionList":1449},286743,"厂家服务合约中的“原厂保养类套餐”的具体服务内容包含？",92,[1450,1452,1454,1456,1458],{"optionId":1451,"optionTitle":1328,"optionSubtitle":11,"titleIndex":16,"indexName":11},986004,{"optionId":1453,"optionTitle":1345,"optionSubtitle":11,"titleIndex":15,"indexName":11},986005,{"optionId":1455,"optionTitle":1331,"optionSubtitle":11,"titleIndex":146,"indexName":11},986006,{"optionId":1457,"optionTitle":1350,"optionSubtitle":11,"titleIndex":33,"indexName":11},986007,{"optionId":1459,"optionTitle":1353,"optionSubtitle":11,"titleIndex":71,"indexName":11},986008,{"subjectId":1461,"subjectTitle":1462,"subjectSubtitle":11,"subjectType":16,"titleIndex":1463,"indexName":11,"subjectTypeName":203,"optionList":1464},286744,"SA是否可以在保修快选中添加Reman配件？",93,[1465,1467],{"optionId":1466,"optionTitle":207,"optionSubtitle":11,"titleIndex":16,"indexName":11},986009,{"optionId":1468,"optionTitle":210,"optionSubtitle":11,"titleIndex":15,"indexName":11},986010,{"subjectId":1470,"subjectTitle":1471,"subjectSubtitle":11,"subjectType":16,"titleIndex":1472,"indexName":11,"subjectTypeName":203,"optionList":1473},286745,"在OTR+ 服务合约模块中，系统创建报价单后可以保留多少天有效？",94,[1474,1477,1480,1483],{"optionId":1475,"optionTitle":1476,"optionSubtitle":11,"titleIndex":16,"indexName":11},986011," 15天",{"optionId":1478,"optionTitle":1479,"optionSubtitle":11,"titleIndex":15,"indexName":11},986012," 30天",{"optionId":1481,"optionTitle":1482,"optionSubtitle":11,"titleIndex":146,"indexName":11},986013," 60天",{"optionId":1484,"optionTitle":1485,"optionSubtitle":11,"titleIndex":33,"indexName":11},986014," 90天",{"subjectId":1487,"subjectTitle":1488,"subjectSubtitle":11,"subjectType":16,"titleIndex":1489,"indexName":11,"subjectTypeName":203,"optionList":1490},286746,"在OTR+ 服务合约模块中，哪个角色默认拥有激活套餐及申请增值礼包 权限？",95,[1491,1494,1497],{"optionId":1492,"optionTitle":1493,"optionSubtitle":11,"titleIndex":16,"indexName":11},986015," 销售经理",{"optionId":1495,"optionTitle":1496,"optionSubtitle":11,"titleIndex":15,"indexName":11},986016," 售后服务经理",{"optionId":1498,"optionTitle":1499,"optionSubtitle":11,"titleIndex":146,"indexName":11},986017," 业务主管",{"subjectId":1501,"subjectTitle":1502,"subjectSubtitle":11,"subjectType":15,"titleIndex":1503,"indexName":11,"subjectTypeName":135,"optionList":1504},286747,"保修到期前检测(PWEI)项目重点关注的两个指标是什么？",96,[1505,1508,1511,1514],{"optionId":1506,"optionTitle":1507,"optionSubtitle":11,"titleIndex":16,"indexName":11},986018," 开单率",{"optionId":1509,"optionTitle":1510,"optionSubtitle":11,"titleIndex":15,"indexName":11},986019," 零保比",{"optionId":1512,"optionTitle":1513,"optionSubtitle":11,"titleIndex":146,"indexName":11},986020," 服务合约销售率",{"optionId":1515,"optionTitle":1516,"optionSubtitle":11,"titleIndex":33,"indexName":11},986021," 线索转化率",{"subjectId":1518,"subjectTitle":1519,"subjectSubtitle":11,"subjectType":16,"titleIndex":1520,"indexName":11,"subjectTypeName":203,"optionList":1521},286748,"保修到期前检测(PWEI)项目活动期截止日期是？",97,[1522,1525,1528,1531],{"optionId":1523,"optionTitle":1524,"optionSubtitle":11,"titleIndex":16,"indexName":11},986022," 2021年12月31日",{"optionId":1526,"optionTitle":1527,"optionSubtitle":11,"titleIndex":15,"indexName":11},986023," 2022年12月31日",{"optionId":1529,"optionTitle":1530,"optionSubtitle":11,"titleIndex":146,"indexName":11},986024," 2022年1月31日",{"optionId":1532,"optionTitle":1533,"optionSubtitle":11,"titleIndex":33,"indexName":11},986025," 2022年6月30日",{"subjectId":1535,"subjectTitle":1536,"subjectSubtitle":11,"subjectType":16,"titleIndex":1537,"indexName":11,"subjectTypeName":203,"optionList":1538},286749,"保修到期前检测(PWEI)活动的车辆进厂但未开PWEI工项，是否会影响零 保比？",98,[1539,1541],{"optionId":1540,"optionTitle":577,"optionSubtitle":11,"titleIndex":16,"indexName":11},986026,{"optionId":1542,"optionTitle":580,"optionSubtitle":11,"titleIndex":15,"indexName":11},986027,{"subjectId":1544,"subjectTitle":1545,"subjectSubtitle":11,"subjectType":16,"titleIndex":1546,"indexName":11,"subjectTypeName":203,"optionList":1547},286750,"到期前检测(PWEI)项目的核心目标是客户保留 ，以上说法是否正 确？",99,[1548,1550],{"optionId":1549,"optionTitle":207,"optionSubtitle":11,"titleIndex":16,"indexName":11},986028,{"optionId":1551,"optionTitle":210,"optionSubtitle":11,"titleIndex":15,"indexName":11},986029,{"subjectId":1553,"subjectTitle":1554,"subjectSubtitle":11,"subjectType":16,"titleIndex":1555,"indexName":11,"subjectTypeName":203,"optionList":1556},286751,"开保修到期前检测(PWEI)工项车辆的保险账户配件收入是否算入零保比 的配件收益？",100,[1557,1559],{"optionId":1558,"optionTitle":207,"optionSubtitle":11,"titleIndex":16,"indexName":11},986030,{"optionId":1560,"optionTitle":210,"optionSubtitle":11,"titleIndex":15,"indexName":11},986031,{"subjectId":1562,"subjectTitle":1563,"subjectSubtitle":11,"subjectType":16,"titleIndex":1564,"indexName":11,"subjectTypeName":203,"optionList":1565},286752,"保修到期前检测(PWEI)车辆在其他店已经开过PWEI工项的，如再来我店 并产生配件收入，是否算入我店零保比中的配件收益？",101,[1566,1568],{"optionId":1567,"optionTitle":207,"optionSubtitle":11,"titleIndex":16,"indexName":11},986032,{"optionId":1569,"optionTitle":210,"optionSubtitle":11,"titleIndex":15,"indexName":11},986033,{"subjectId":1571,"subjectTitle":1572,"subjectSubtitle":11,"subjectType":16,"titleIndex":1573,"indexName":11,"subjectTypeName":203,"optionList":1574},286753,"保修到期前检测(PWEI)车辆在其他店已经开过PWEI工项的，如再来我店 时是否需要重新下PWEI工项？",102,[1575,1577],{"optionId":1576,"optionTitle":207,"optionSubtitle":11,"titleIndex":16,"indexName":11},986034,{"optionId":1578,"optionTitle":210,"optionSubtitle":11,"titleIndex":15,"indexName":11},986035,{"subjectId":1580,"subjectTitle":1581,"subjectSubtitle":11,"subjectType":16,"titleIndex":41,"indexName":11,"subjectTypeName":203,"optionList":1582},286754,"针对保修到期前检测(PWEI)车辆，是否需要填写PWEI出保前免费检测 表？",[1583,1585],{"optionId":1584,"optionTitle":577,"optionSubtitle":11,"titleIndex":16,"indexName":11},986036,{"optionId":1586,"optionTitle":580,"optionSubtitle":11,"titleIndex":15,"indexName":11},986037,{"subjectId":1588,"subjectTitle":1589,"subjectSubtitle":11,"subjectType":16,"titleIndex":1590,"indexName":11,"subjectTypeName":203,"optionList":1591},287012,"PWEI保修到期前检测项目针对的车龄段为？",104,[1592,1595,1598,1601],{"optionId":1593,"optionTitle":1594,"optionSubtitle":11,"titleIndex":16,"indexName":11},986972," 33-35个月",{"optionId":1596,"optionTitle":1597,"optionSubtitle":11,"titleIndex":15,"indexName":11},986973," 34-35个月",{"optionId":1599,"optionTitle":1600,"optionSubtitle":11,"titleIndex":146,"indexName":11},986974," 34-36个月",{"optionId":1602,"optionTitle":1603,"optionSubtitle":11,"titleIndex":33,"indexName":11},986975," 35-36个月",{"subjectId":1605,"subjectTitle":1606,"subjectSubtitle":11,"subjectType":16,"titleIndex":1607,"indexName":11,"subjectTypeName":203,"optionList":1608},287013,"自梅赛德斯-奔驰授权经销商开具购车发票之日起，关于保修期以下哪些 是正确的？",105,[1609,1612,1615,1618],{"optionId":1610,"optionTitle":1611,"optionSubtitle":11,"titleIndex":16,"indexName":11},986976," 3年不限里程的整车保修服务",{"optionId":1613,"optionTitle":1614,"optionSubtitle":11,"titleIndex":15,"indexName":11},986977," 3年不限里程的整车保修服务 (包括AMG、迈巴赫、精灵)",{"optionId":1616,"optionTitle":1617,"optionSubtitle":11,"titleIndex":146,"indexName":11},986978," 3年60,000公里的整车保修服务 (包括AMG、迈巴赫、精灵)",{"optionId":1619,"optionTitle":1620,"optionSubtitle":11,"titleIndex":33,"indexName":11},986979," 或行驶本等凭证之日起3年不限里程的整车保修服务 (包括AMG、迈 巴赫、精灵)",{"subjectId":1622,"subjectTitle":1623,"subjectSubtitle":11,"subjectType":15,"titleIndex":1624,"indexName":11,"subjectTypeName":135,"optionList":1625},287014,"享有自梅赛德斯-奔驰授权经销商开具购车发票之日起，关于EQC纯电 SUV车辆的保修哪些是正确的？",106,[1626,1629,1632,1635],{"optionId":1627,"optionTitle":1628,"optionSubtitle":11,"titleIndex":16,"indexName":11},986980," 3年不限里程的整车基本保修",{"optionId":1630,"optionTitle":1631,"optionSubtitle":11,"titleIndex":15,"indexName":11},986981," 高压蓄电池、前\u002F后桥电机、前\u002F后电力电子控制单元，8年或16万公里 \t(以时间或里程先到为准) 的保修服务",{"optionId":1633,"optionTitle":1634,"optionSubtitle":11,"titleIndex":146,"indexName":11},986982," 高压蓄电池、前\u002F后桥电机、前\u002F后电力电子控制单元，  6年或10万公 里 (以时间或里程先到为准) 的保修服务",{"optionId":1636,"optionTitle":1637,"optionSubtitle":11,"titleIndex":33,"indexName":11},986983," 终身保修\t",{"subjectId":1639,"subjectTitle":1640,"subjectSubtitle":11,"subjectType":15,"titleIndex":1641,"indexName":11,"subjectTypeName":135,"optionList":1642},287015,"自交付之日起，以下关于零部件和选装配件的保修期哪些是正确的？",107,[1643,1646,1649,1652],{"optionId":1644,"optionTitle":1645,"optionSubtitle":11,"titleIndex":16,"indexName":11},986984," 零部件，24个月无里程限制",{"optionId":1647,"optionTitle":1648,"optionSubtitle":11,"titleIndex":15,"indexName":11},986985," 主要总成件，24个月无里程限制",{"optionId":1650,"optionTitle":1651,"optionSubtitle":11,"titleIndex":146,"indexName":11},986986," 选装配件\u002F精品，  自购买之日起24个月",{"optionId":1653,"optionTitle":1654,"optionSubtitle":11,"titleIndex":33,"indexName":11},986987," 柜台外销零部件，  自购买之日起24个月无里程限制",{"subjectId":1656,"subjectTitle":1657,"subjectSubtitle":11,"subjectType":16,"titleIndex":1658,"indexName":11,"subjectTypeName":203,"optionList":1659},287016,"保修到期 ( 3年) 提醒，是否适用延保客户吗？",108,[1660,1662],{"optionId":1661,"optionTitle":207,"optionSubtitle":11,"titleIndex":16,"indexName":11},986988,{"optionId":1663,"optionTitle":210,"optionSubtitle":11,"titleIndex":15,"indexName":11},986989,{"subjectId":1665,"subjectTitle":1666,"subjectSubtitle":11,"subjectType":15,"titleIndex":1667,"indexName":11,"subjectTypeName":135,"optionList":1668},287017,"下列关于V222车型牵引的描述正确的是？",109,[1669,1672,1675,1678,1681],{"optionId":1670,"optionTitle":1671,"optionSubtitle":11,"titleIndex":16,"indexName":11},986990," 需将自动变速箱的档位切换到N档",{"optionId":1673,"optionTitle":1674,"optionSubtitle":11,"titleIndex":15,"indexName":11},986991," 拖行距离不能超过80KM",{"optionId":1676,"optionTitle":1677,"optionSubtitle":11,"titleIndex":146,"indexName":11},986992," 牵引速度不能超过50KM\u002FH",{"optionId":1679,"optionTitle":1680,"optionSubtitle":11,"titleIndex":33,"indexName":11},986993," 对于配备全时四轮驱动(4MATIC)的车辆，能在前轴或后轴抬起的状态 下对其进行牵引",{"optionId":1682,"optionTitle":1683,"optionSubtitle":11,"titleIndex":71,"indexName":11},986994," 牵引距离不能超过50KM",{"subjectId":1685,"subjectTitle":1686,"subjectSubtitle":11,"subjectType":15,"titleIndex":1687,"indexName":11,"subjectTypeName":135,"optionList":1688},287018,"在车辆关闭时，在哪些情况下滑动天窗将自动关闭？",110,[1689,1692,1695,1698,1701],{"optionId":1690,"optionTitle":1691,"optionSubtitle":11,"titleIndex":16,"indexName":11},986995," 开始下雨时",{"optionId":1693,"optionTitle":1694,"optionSubtitle":11,"titleIndex":15,"indexName":11},986996," 车外温度极高或极低时",{"optionId":1696,"optionTitle":1697,"optionSubtitle":11,"titleIndex":146,"indexName":11},986997," 开启 1小时后",{"optionId":1699,"optionTitle":1700,"optionSubtitle":11,"titleIndex":33,"indexName":11},986998," 电源发生故障时",{"optionId":1702,"optionTitle":1703,"optionSubtitle":11,"titleIndex":71,"indexName":11},986999," 当使用雨天自动关闭功能关闭滑动天窗时，如果受到阻碍，滑动天窗 会立即停止",{"subjectId":1705,"subjectTitle":1706,"subjectSubtitle":11,"subjectType":15,"titleIndex":1707,"indexName":11,"subjectTypeName":135,"optionList":1708},287019,"带座椅记忆功能的驾驶员座椅能同时记忆哪些功能  ？",111,[1709,1712,1715,1718,1721],{"optionId":1710,"optionTitle":1711,"optionSubtitle":11,"titleIndex":16,"indexName":11},987000," 座椅、靠背、头枕位置和腰部的靠背仿型",{"optionId":1713,"optionTitle":1714,"optionSubtitle":11,"titleIndex":15,"indexName":11},987001," 车外后视镜位置",{"optionId":1716,"optionTitle":1717,"optionSubtitle":11,"titleIndex":146,"indexName":11},987002," 座椅和靠背通风部分的分配",{"optionId":1719,"optionTitle":1720,"optionSubtitle":11,"titleIndex":33,"indexName":11},987003," 中央显示屏的位置",{"optionId":1722,"optionTitle":1723,"optionSubtitle":11,"titleIndex":71,"indexName":11},987004," 方向盘位置",{"subjectId":1725,"subjectTitle":1726,"subjectSubtitle":11,"subjectType":15,"titleIndex":1727,"indexName":11,"subjectTypeName":135,"optionList":1728},287020,"以下关于行驶过程中关闭发动机的说法正确的是？",112,[1729,1732,1735,1738,1741],{"optionId":1730,"optionTitle":1731,"optionSubtitle":11,"titleIndex":16,"indexName":11},987005," 车辆行驶过程中无法关闭发动机",{"optionId":1733,"optionTitle":1734,"optionSubtitle":11,"titleIndex":15,"indexName":11},987006," 拔下点火开关中的遥控钥匙可关闭发动机",{"optionId":1736,"optionTitle":1737,"optionSubtitle":11,"titleIndex":146,"indexName":11},987007," 按下KG启动按钮保持3秒可关闭发动机",{"optionId":1739,"optionTitle":1740,"optionSubtitle":11,"titleIndex":33,"indexName":11},987008," 装配KG启动按钮的车辆关闭发动机需拔出启动按钮，插入钥匙",{"optionId":1742,"optionTitle":1743,"optionSubtitle":11,"titleIndex":71,"indexName":11},987009," 装配KG启动按钮的车辆，长按钥匙锁止键可关闭发动机",{"subjectId":1745,"subjectTitle":1746,"subjectSubtitle":11,"subjectType":15,"titleIndex":1747,"indexName":11,"subjectTypeName":135,"optionList":1748},287021,"满足以下哪些条件，带滑行模式车型的滑行模式将会启用？",113,[1749,1752,1755,1758,1761],{"optionId":1750,"optionTitle":1751,"optionSubtitle":11,"titleIndex":16,"indexName":11},987010," 驾驶模式E已开启",{"optionId":1753,"optionTitle":1754,"optionSubtitle":11,"titleIndex":15,"indexName":11},987011," 踩下制动踏板",{"optionId":1756,"optionTitle":1757,"optionSubtitle":11,"titleIndex":146,"indexName":11},987012," 车速在适当的范围内",{"optionId":1759,"optionTitle":1760,"optionSubtitle":11,"titleIndex":33,"indexName":11},987013," 道路路线合适，例如无陡峭的上坡或下坡路或无急弯",{"optionId":1762,"optionTitle":1763,"optionSubtitle":11,"titleIndex":71,"indexName":11},987014," 驾驶模式S已开启",{"subjectId":1765,"subjectTitle":1766,"subjectSubtitle":11,"subjectType":15,"titleIndex":1767,"indexName":11,"subjectTypeName":135,"optionList":1768},287022,"气囊和安全带收紧器以及防护系统控制单元和传感器安装在车辆的区域有 哪些特别注意事项：",114,[1769,1772,1775,1778,1781],{"optionId":1770,"optionTitle":1771,"optionSubtitle":11,"titleIndex":16,"indexName":11},987015," 请勿在上述这些区域安装音频系统等附件",{"optionId":1773,"optionTitle":1774,"optionSubtitle":11,"titleIndex":15,"indexName":11},987016," 可以在上述这些区域安装音频系统等附件",{"optionId":1776,"optionTitle":1777,"optionSubtitle":11,"titleIndex":146,"indexName":11},987017," 请勿进行维修和焊接",{"optionId":1779,"optionTitle":1780,"optionSubtitle":11,"titleIndex":33,"indexName":11},987018," 可以进行维修和焊接",{"optionId":1782,"optionTitle":1783,"optionSubtitle":11,"titleIndex":71,"indexName":11},987019," 请到具有资质的专业服务中心加装附件",{"subjectId":1785,"subjectTitle":1786,"subjectSubtitle":11,"subjectType":15,"titleIndex":1787,"indexName":11,"subjectTypeName":135,"optionList":1788},287023,"以下关于座椅加热描述正确的是？",115,[1789,1792,1795,1798,1801],{"optionId":1790,"optionTitle":1791,"optionSubtitle":11,"titleIndex":16,"indexName":11},987020," 座椅加热器在使用一段时间后会自动关闭，可以反复开启座椅加热器",{"optionId":1793,"optionTitle":1794,"optionSubtitle":11,"titleIndex":15,"indexName":11},987021," 座椅加热器开启时，座椅上不能放置物品或文件",{"optionId":1796,"optionTitle":1797,"optionSubtitle":11,"titleIndex":146,"indexName":11},987022," 8 分钟、  10 分钟和 20 分钟过后，座椅加热器将从三个加热档位自动 向下切换，  直至座椅加热器关闭",{"optionId":1799,"optionTitle":1800,"optionSubtitle":11,"titleIndex":33,"indexName":11},987023," 如果您关闭电源并在 4小时内再次将其开启，则之前的驾驶员座椅加 热器设定将保持启用。",{"optionId":1802,"optionTitle":1803,"optionSubtitle":11,"titleIndex":71,"indexName":11},987024," 您可使用多媒体系统设定前排和后排座椅座垫和靠背的加热部位分配",{"subjectId":1805,"subjectTitle":1806,"subjectSubtitle":11,"subjectType":15,"titleIndex":1807,"indexName":11,"subjectTypeName":135,"optionList":1808},287024,"以下关于风挡玻璃清洗液描述正确的是",116,[1809,1812,1815,1818,1821],{"optionId":1810,"optionTitle":1811,"optionSubtitle":11,"titleIndex":16,"indexName":11},987025," 可以使用蒸馏水。",{"optionId":1813,"optionTitle":1814,"optionSubtitle":11,"titleIndex":15,"indexName":11},987026," 可以使用去离子水。",{"optionId":1816,"optionTitle":1817,"optionSubtitle":11,"titleIndex":146,"indexName":11},987027," 风挡玻璃清洗浓缩液高度易燃。",{"optionId":1819,"optionTitle":1820,"optionSubtitle":11,"titleIndex":33,"indexName":11},987028," 将原厂清洗液与其他风挡玻璃清洗液混合会导致喷嘴堵塞。",{"optionId":1822,"optionTitle":1823,"optionSubtitle":11,"titleIndex":71,"indexName":11},987029," 冰点以上用夏季清洗液，冰点以下用冬季清洗液。",{"subjectId":1825,"subjectTitle":1826,"subjectSubtitle":11,"subjectType":15,"titleIndex":1827,"indexName":11,"subjectTypeName":135,"optionList":1828},287025,"VIN中倒数第八位与倒数第七位所代表的含义是？",117,[1829,1832,1835,1838,1841],{"optionId":1830,"optionTitle":1831,"optionSubtitle":11,"titleIndex":16,"indexName":11},987030," 倒数第八位是核验数",{"optionId":1833,"optionTitle":1834,"optionSubtitle":11,"titleIndex":15,"indexName":11},987031," 倒数第七位是车辆年款",{"optionId":1836,"optionTitle":1837,"optionSubtitle":11,"titleIndex":146,"indexName":11},987032," 倒数第八位是车辆年款",{"optionId":1839,"optionTitle":1840,"optionSubtitle":11,"titleIndex":33,"indexName":11},987033," 倒数第七位是生产厂识别号",{"optionId":1842,"optionTitle":1843,"optionSubtitle":11,"titleIndex":71,"indexName":11},987034," 倒数第八位表示方向盘识别号\t",{"subjectId":1845,"subjectTitle":1846,"subjectSubtitle":11,"subjectType":15,"titleIndex":1847,"indexName":11,"subjectTypeName":135,"optionList":1848},287026,"关于客户更换轮胎，提出需要更换品牌时，轮胎专员可以在哪里查询到？",118,[1849,1852,1855,1858],{"optionId":1850,"optionTitle":1851,"optionSubtitle":11,"titleIndex":16,"indexName":11},987035," O2O轮胎平台",{"optionId":1853,"optionTitle":1854,"optionSubtitle":11,"titleIndex":15,"indexName":11},987036," 微信公众号：“梅赛德斯-客户服务”—轮胎焕新",{"optionId":1856,"optionTitle":1857,"optionSubtitle":11,"titleIndex":146,"indexName":11},987037," WIS40组",{"optionId":1859,"optionTitle":1860,"optionSubtitle":11,"titleIndex":33,"indexName":11},987038," 配件通\t",{"subjectId":1862,"subjectTitle":1863,"subjectSubtitle":11,"subjectType":15,"titleIndex":1864,"indexName":11,"subjectTypeName":135,"optionList":1865},287027,"下列说法正确的是？",119,[1866,1869,1872,1875],{"optionId":1867,"optionTitle":1868,"optionSubtitle":11,"titleIndex":16,"indexName":11},987039," 通过轮胎外观新旧程度来建议客户更换",{"optionId":1870,"optionTitle":1871,"optionSubtitle":11,"titleIndex":15,"indexName":11},987040," 可以通过轮胎磨损标记线来判断是否需要更换",{"optionId":1873,"optionTitle":1874,"optionSubtitle":11,"titleIndex":146,"indexName":11},987041," 为了任务达成，一般建议成对更换或者四条轮胎一同更换",{"optionId":1876,"optionTitle":1877,"optionSubtitle":11,"titleIndex":33,"indexName":11},987042," 可以根据轮胎使用年限来建议客户更换\t",{"subjectId":1879,"subjectTitle":1880,"subjectSubtitle":11,"subjectType":15,"titleIndex":1881,"indexName":11,"subjectTypeName":135,"optionList":1882},287028,"关于轮胎O2O平台说法正确的是？",120,[1883,1886,1889,1892],{"optionId":1884,"optionTitle":1885,"optionSubtitle":11,"titleIndex":16,"indexName":11},987043," 可以在服务订单中导出所有轮胎销售数据",{"optionId":1887,"optionTitle":1888,"optionSubtitle":11,"titleIndex":15,"indexName":11},987044," 可以查看轮胎更换原因",{"optionId":1890,"optionTitle":1891,"optionSubtitle":11,"titleIndex":146,"indexName":11},987045," 能查到轮胎的生产地、最早生产日期、型号数据等",{"optionId":1893,"optionTitle":1894,"optionSubtitle":11,"titleIndex":33,"indexName":11},987046," 可以查询到急速订单的送货进度\t",{"subjectId":1896,"subjectTitle":1897,"subjectSubtitle":11,"subjectType":15,"titleIndex":1898,"indexName":11,"subjectTypeName":135,"optionList":1899},287029,"可以通过轮胎销售数据，作出哪些分析？",121,[1900,1903,1906,1909],{"optionId":1901,"optionTitle":1902,"optionSubtitle":11,"titleIndex":16,"indexName":11},987047," 车型占比",{"optionId":1904,"optionTitle":1905,"optionSubtitle":11,"titleIndex":15,"indexName":11},987048," 轮胎销售占比",{"optionId":1907,"optionTitle":1908,"optionSubtitle":11,"titleIndex":146,"indexName":11},987049," 给出配件备货建议",{"optionId":1910,"optionTitle":1911,"optionSubtitle":11,"titleIndex":33,"indexName":11},987050," 发现轮胎销售员存在的问题\t",{"subjectId":1913,"subjectTitle":1914,"subjectSubtitle":11,"subjectType":16,"titleIndex":1915,"indexName":11,"subjectTypeName":203,"optionList":1916},287030,"下面的故障灯代表什么意思？",122,[1917,1920,1923,1926],{"optionId":1918,"optionTitle":1919,"optionSubtitle":11,"titleIndex":16,"indexName":11},987051," 机油警告",{"optionId":1921,"optionTitle":1922,"optionSubtitle":11,"titleIndex":15,"indexName":11},987052," 发动机故障",{"optionId":1924,"optionTitle":1925,"optionSubtitle":11,"titleIndex":146,"indexName":11},987053," 安全气囊报警",{"optionId":1927,"optionTitle":1928,"optionSubtitle":11,"titleIndex":33,"indexName":11},987054," 轮胎胎压报警\t",{"subjectId":1930,"subjectTitle":1914,"subjectSubtitle":11,"subjectType":16,"titleIndex":1931,"indexName":11,"subjectTypeName":203,"optionList":1932},287031,123,[1933,1935,1937,1939],{"optionId":1934,"optionTitle":1919,"optionSubtitle":11,"titleIndex":16,"indexName":11},987055,{"optionId":1936,"optionTitle":1922,"optionSubtitle":11,"titleIndex":15,"indexName":11},987056,{"optionId":1938,"optionTitle":1925,"optionSubtitle":11,"titleIndex":146,"indexName":11},987057,{"optionId":1940,"optionTitle":1928,"optionSubtitle":11,"titleIndex":33,"indexName":11},987058,{"subjectId":1942,"subjectTitle":1943,"subjectSubtitle":11,"subjectType":16,"titleIndex":1944,"indexName":11,"subjectTypeName":203,"optionList":1945},287032,"SA在了解车间进度时是否需要到车间查看？",124,[1946,1948],{"optionId":1947,"optionTitle":207,"optionSubtitle":11,"titleIndex":16,"indexName":11},987059,{"optionId":1949,"optionTitle":1950,"optionSubtitle":11,"titleIndex":15,"indexName":11},987060," 否\t",{"subjectId":1952,"subjectTitle":1953,"subjectSubtitle":11,"subjectType":16,"titleIndex":1954,"indexName":11,"subjectTypeName":203,"optionList":1955},287033,"服务顾问在失销环节是否要记录失销原因？",125,[1956,1958],{"optionId":1957,"optionTitle":207,"optionSubtitle":11,"titleIndex":16,"indexName":11},987061,{"optionId":1959,"optionTitle":1950,"optionSubtitle":11,"titleIndex":15,"indexName":11},987062,{"subjectId":1961,"subjectTitle":1962,"subjectSubtitle":11,"subjectType":15,"titleIndex":1963,"indexName":11,"subjectTypeName":135,"optionList":1964},287034,"OTR+上线之后，前台部门的哪些岗位可以使用pad开单？",126,[1965,1967,1969,1972,1975],{"optionId":1966,"optionTitle":1496,"optionSubtitle":11,"titleIndex":16,"indexName":11},987063,{"optionId":1968,"optionTitle":1499,"optionSubtitle":11,"titleIndex":15,"indexName":11},987064,{"optionId":1970,"optionTitle":1971,"optionSubtitle":11,"titleIndex":146,"indexName":11},987065," 服务顾问",{"optionId":1973,"optionTitle":1974,"optionSubtitle":11,"titleIndex":33,"indexName":11},987066," 服务接待",{"optionId":1976,"optionTitle":1977,"optionSubtitle":11,"titleIndex":71,"indexName":11},987067," 预检技师\t",{"subjectId":1979,"subjectTitle":1980,"subjectSubtitle":11,"subjectType":16,"titleIndex":1981,"indexName":11,"subjectTypeName":203,"optionList":1982},287035,"客户做保养，使用服务合约原厂保养套餐进行结账，保养项目应该以什么 价格加到工单中？",127,[1983,1986,1989,1992],{"optionId":1984,"optionTitle":1985,"optionSubtitle":11,"titleIndex":16,"indexName":11},987068," 套餐价",{"optionId":1987,"optionTitle":1988,"optionSubtitle":11,"titleIndex":15,"indexName":11},987069," 原价",{"optionId":1990,"optionTitle":1991,"optionSubtitle":11,"titleIndex":146,"indexName":11},987070," 一口价",{"optionId":1993,"optionTitle":1994,"optionSubtitle":11,"titleIndex":33,"indexName":11},987071," 折扣价\t",{"subjectId":1996,"subjectTitle":1997,"subjectSubtitle":11,"subjectType":15,"titleIndex":1998,"indexName":11,"subjectTypeName":135,"optionList":1999},287036,"查询本店维修历史时，哪些信息可以查询？",128,[2000,2003,2006,2009,2012],{"optionId":2001,"optionTitle":2002,"optionSubtitle":11,"titleIndex":16,"indexName":11},987072," 账单明细",{"optionId":2004,"optionTitle":2005,"optionSubtitle":11,"titleIndex":15,"indexName":11},987073," 客户类型编号和结账金额",{"optionId":2007,"optionTitle":2008,"optionSubtitle":11,"titleIndex":146,"indexName":11},987074," 技师姓名",{"optionId":2010,"optionTitle":2011,"optionSubtitle":11,"titleIndex":33,"indexName":11},987075," SA姓名",{"optionId":2013,"optionTitle":2014,"optionSubtitle":11,"titleIndex":71,"indexName":11},987076," 登记出厂日期\t",{"subjectId":2016,"subjectTitle":2017,"subjectSubtitle":11,"subjectType":15,"titleIndex":2018,"indexName":11,"subjectTypeName":135,"optionList":2019},287037,"下述的项目为哪些状态时，可以点击申请结账？",129,[2020,2023,2026,2029,2032],{"optionId":2021,"optionTitle":2022,"optionSubtitle":11,"titleIndex":16,"indexName":11},987077," 工时为中断",{"optionId":2024,"optionTitle":2025,"optionSubtitle":11,"titleIndex":15,"indexName":11},987078," 工时为关钟",{"optionId":2027,"optionTitle":2028,"optionSubtitle":11,"titleIndex":146,"indexName":11},987079," 工时为已完成",{"optionId":2030,"optionTitle":2031,"optionSubtitle":11,"titleIndex":33,"indexName":11},987080," 配件为已出库",{"optionId":2033,"optionTitle":2034,"optionSubtitle":11,"titleIndex":71,"indexName":11},987081," 配件为已退账\t",{"subjectId":2036,"subjectTitle":2037,"subjectSubtitle":11,"subjectType":16,"titleIndex":2038,"indexName":11,"subjectTypeName":203,"optionList":2039},287038,"订单中的服务备注是否为全网可见的信息？",130,[2040,2042],{"optionId":2041,"optionTitle":207,"optionSubtitle":11,"titleIndex":16,"indexName":11},987082,{"optionId":2043,"optionTitle":1950,"optionSubtitle":11,"titleIndex":15,"indexName":11},987083,{"subjectId":2045,"subjectTitle":801,"subjectSubtitle":11,"subjectType":15,"titleIndex":2046,"indexName":11,"subjectTypeName":135,"optionList":2047},287039,131,[2048,2051,2054],{"optionId":2049,"optionTitle":2050,"optionSubtitle":11,"titleIndex":16,"indexName":11},987084," 车辆的三包有效性为Y，且从三包开始时间 (车辆的财务结账日期)  起，60 天 或 3000公里(以先到为准)，则车辆基本信息页显示新车质保 期标识",{"optionId":2052,"optionTitle":2053,"optionSubtitle":11,"titleIndex":15,"indexName":11},987085," 车辆三包有效性为N，则车辆基本信息页不显示新车质保期标识",{"optionId":2055,"optionTitle":2056,"optionSubtitle":11,"titleIndex":146,"indexName":11},987086," Pad端的三包开始时间与车辆在销售端的车辆结账日期保持一致 D  SA可以修改Pad端的首登日期\t",{"subjectId":2058,"subjectTitle":2059,"subjectSubtitle":11,"subjectType":15,"titleIndex":2060,"indexName":11,"subjectTypeName":135,"optionList":2061},287040,"针对全店订单功能说法正确的是？",132,[2062,2065,2068,2071],{"optionId":2063,"optionTitle":2064,"optionSubtitle":11,"titleIndex":16,"indexName":11},987087," SA在处理中\u002F历史订单默认可查看全店订单",{"optionId":2066,"optionTitle":2067,"optionSubtitle":11,"titleIndex":15,"indexName":11},987088," SA在处理中\u002F历史订单可查看并编辑全店订单",{"optionId":2069,"optionTitle":2070,"optionSubtitle":11,"titleIndex":146,"indexName":11},987089," 售后服务经理默认可查看全店订单",{"optionId":2072,"optionTitle":2073,"optionSubtitle":11,"titleIndex":33,"indexName":11},987090," 业务经理默认可查看全店订单\t",{"subjectId":2075,"subjectTitle":2076,"subjectSubtitle":11,"subjectType":15,"titleIndex":2077,"indexName":11,"subjectTypeName":135,"optionList":2078},287182,"以下关于代步车的使用，说法正确的是？",133,[2079,2082,2085,2088],{"optionId":2080,"optionTitle":2081,"optionSubtitle":11,"titleIndex":16,"indexName":11},987644," 在开单下可以看到“创建代步车服务”按钮",{"optionId":2083,"optionTitle":2084,"optionSubtitle":11,"titleIndex":15,"indexName":11},987645," 对于一个工单，可以多次借出和归还代步车",{"optionId":2086,"optionTitle":2087,"optionSubtitle":11,"titleIndex":146,"indexName":11},987646," 如果代步车创建后，尚未借出，可以随时取消代步车预约",{"optionId":2089,"optionTitle":2090,"optionSubtitle":11,"titleIndex":33,"indexName":11},987647," 登记进厂前，可借出代步车\t",{"subjectId":2092,"subjectTitle":2093,"subjectSubtitle":11,"subjectType":16,"titleIndex":2094,"indexName":11,"subjectTypeName":203,"optionList":2095},287183,"关于“套餐中配件缺少零件档案或者库存卡片”，下面说法正确的是？",134,[2096,2099,2102,2105],{"optionId":2097,"optionTitle":2098,"optionSubtitle":11,"titleIndex":16,"indexName":11},987648," 如果套餐中配件缺少零件档案或者库存卡片，则套餐将不会被显示， 需要告知配件员添加相应配件零件档案",{"optionId":2100,"optionTitle":2101,"optionSubtitle":11,"titleIndex":15,"indexName":11},987649," SA可看到套餐名称下方的红色提示“配件无价格文件或零件档案，请 联系配件部”",{"optionId":2103,"optionTitle":2104,"optionSubtitle":11,"titleIndex":146,"indexName":11},987650," SA可以添加无价格文件配件的套餐至订单",{"optionId":2106,"optionTitle":2107,"optionSubtitle":11,"titleIndex":33,"indexName":11},987651," 如果套餐中配件缺少主价格文件，则套餐将不会被显示，需要告知配 件部申请创建主价格文件\t",{"subjectId":2109,"subjectTitle":2110,"subjectSubtitle":11,"subjectType":15,"titleIndex":2111,"indexName":11,"subjectTypeName":135,"optionList":2112},287184,"Pad端的处理中页面，可以看到车辆的维修进度有哪些？",135,[2113,2116,2119,2122,2125],{"optionId":2114,"optionTitle":2115,"optionSubtitle":11,"titleIndex":16,"indexName":11},987652," 维修接待",{"optionId":2117,"optionTitle":2118,"optionSubtitle":11,"titleIndex":15,"indexName":11},987653," 车间",{"optionId":2120,"optionTitle":2121,"optionSubtitle":11,"titleIndex":146,"indexName":11},987654," 终检\u002F洗车",{"optionId":2123,"optionTitle":2124,"optionSubtitle":11,"titleIndex":33,"indexName":11},987655," 登记进厂",{"optionId":2126,"optionTitle":2127,"optionSubtitle":11,"titleIndex":71,"indexName":11},987656," 准备交车\t",{"subjectId":2129,"subjectTitle":2130,"subjectSubtitle":11,"subjectType":15,"titleIndex":2131,"indexName":11,"subjectTypeName":135,"optionList":2132},287185,"登记出厂作为维修接待的重要步骤，在OTR+可以由哪个岗位进行操作？",136,[2133,2135,2137,2140,2143],{"optionId":2134,"optionTitle":1974,"optionSubtitle":11,"titleIndex":16,"indexName":11},987657,{"optionId":2136,"optionTitle":1971,"optionSubtitle":11,"titleIndex":15,"indexName":11},987658,{"optionId":2138,"optionTitle":2139,"optionSubtitle":11,"titleIndex":146,"indexName":11},987659," 售后经理",{"optionId":2141,"optionTitle":2142,"optionSubtitle":11,"titleIndex":33,"indexName":11},987660," 收银",{"optionId":2144,"optionTitle":2145,"optionSubtitle":11,"titleIndex":71,"indexName":11},987661," 调度\t",{"subjectId":2147,"subjectTitle":2148,"subjectSubtitle":11,"subjectType":15,"titleIndex":2149,"indexName":11,"subjectTypeName":135,"optionList":2150},287186,"SA可以通过哪些方式创建订单？",137,[2151,2154,2157,2160,2163],{"optionId":2152,"optionTitle":2153,"optionSubtitle":11,"titleIndex":16,"indexName":11},987662," 点击待处理中的预约客户，点击开始接待",{"optionId":2155,"optionTitle":2156,"optionSubtitle":11,"titleIndex":15,"indexName":11},987663," 扫描车牌号",{"optionId":2158,"optionTitle":2159,"optionSubtitle":11,"titleIndex":146,"indexName":11},987664," 扫描底盘号",{"optionId":2161,"optionTitle":2162,"optionSubtitle":11,"titleIndex":33,"indexName":11},987665," 扫描行驶证",{"optionId":2164,"optionTitle":2165,"optionSubtitle":11,"titleIndex":71,"indexName":11},987666," 扫描身份证\t",{"subjectId":2167,"subjectTitle":2168,"subjectSubtitle":11,"subjectType":15,"titleIndex":2169,"indexName":11,"subjectTypeName":135,"optionList":2170},287187,"开单时，下面哪些信息是必填项目？",138,[2171,2174,2177,2180],{"optionId":2172,"optionTitle":2173,"optionSubtitle":11,"titleIndex":16,"indexName":11},987667," 送修人姓名和手机号",{"optionId":2175,"optionTitle":2176,"optionSubtitle":11,"titleIndex":15,"indexName":11},987668," 预检里程",{"optionId":2178,"optionTitle":2179,"optionSubtitle":11,"titleIndex":146,"indexName":11},987669," 预检油量",{"optionId":2181,"optionTitle":2182,"optionSubtitle":11,"titleIndex":33,"indexName":11},987670," 预检发现\t",{"subjectId":2184,"subjectTitle":2185,"subjectSubtitle":11,"subjectType":16,"titleIndex":2186,"indexName":11,"subjectTypeName":203,"optionList":2187},287188,"保修到期前检测(PWEI)项目零保比中保修费用是否包含工时费用？",139,[2188,2190],{"optionId":2189,"optionTitle":207,"optionSubtitle":11,"titleIndex":16,"indexName":11},987671,{"optionId":2191,"optionTitle":1950,"optionSubtitle":11,"titleIndex":15,"indexName":11},987672,{"subjectId":2193,"subjectTitle":2194,"subjectSubtitle":11,"subjectType":16,"titleIndex":2195,"indexName":11,"subjectTypeName":203,"optionList":2196},287189,"EQC车辆整车保修期为？",140,[2197,2200,2203,2206],{"optionId":2198,"optionTitle":2199,"optionSubtitle":11,"titleIndex":16,"indexName":11},987673," 3年不限公里数",{"optionId":2201,"optionTitle":2202,"optionSubtitle":11,"titleIndex":15,"indexName":11},987674," 6年 10万公里",{"optionId":2204,"optionTitle":2205,"optionSubtitle":11,"titleIndex":146,"indexName":11},987675," 8年 16万公里",{"optionId":2207,"optionTitle":2208,"optionSubtitle":11,"titleIndex":33,"indexName":11},987676," 10年 20万公里\t",{"subjectId":2210,"subjectTitle":2211,"subjectSubtitle":11,"subjectType":16,"titleIndex":2212,"indexName":11,"subjectTypeName":203,"optionList":2213},287190,"EQC高压车载电气线系统的警告标识是什么颜色？",141,[2214,2217,2220,2223],{"optionId":2215,"optionTitle":2216,"optionSubtitle":11,"titleIndex":16,"indexName":11},987677," 高电压车载电气系统的部件上标有红色警告贴",{"optionId":2218,"optionTitle":2219,"optionSubtitle":11,"titleIndex":15,"indexName":11},987678," 高电压车载电气系统的部件上标有黄色警告贴",{"optionId":2221,"optionTitle":2222,"optionSubtitle":11,"titleIndex":146,"indexName":11},987679," 高电压车载电气系统的部件上标有橙色警告贴",{"optionId":2224,"optionTitle":2225,"optionSubtitle":11,"titleIndex":33,"indexName":11},987680," 高电压车载电气系统的部件上标有蓝色警告贴\t",{"subjectId":2227,"subjectTitle":2228,"subjectSubtitle":11,"subjectType":16,"titleIndex":2229,"indexName":11,"subjectTypeName":203,"optionList":2230},287191,"高电压车载电气系统的电缆是什么颜色？",142,[2231,2234,2237,2240],{"optionId":2232,"optionTitle":2233,"optionSubtitle":11,"titleIndex":16,"indexName":11},987681," 高电压车载电气系统的电缆为橙色",{"optionId":2235,"optionTitle":2236,"optionSubtitle":11,"titleIndex":15,"indexName":11},987682," 高电压车载电气系统的电缆为红色",{"optionId":2238,"optionTitle":2239,"optionSubtitle":11,"titleIndex":146,"indexName":11},987683," 高电压车载电气系统的电缆为黄色",{"optionId":2241,"optionTitle":2242,"optionSubtitle":11,"titleIndex":33,"indexName":11},987684," 高电压车载电气系统的电缆为蓝色\t",{"subjectId":2244,"subjectTitle":2245,"subjectSubtitle":11,"subjectType":16,"titleIndex":2246,"indexName":11,"subjectTypeName":203,"optionList":2247},287192,"W213车型装配了M264发动机的燃油滤清器的更换标准是什么？",143,[2248,2251,2254,2257],{"optionId":2249,"optionTitle":2250,"optionSubtitle":11,"titleIndex":16,"indexName":11},987685," 100000KM\u002F5年",{"optionId":2252,"optionTitle":2253,"optionSubtitle":11,"titleIndex":15,"indexName":11},987686," 150000KM\u002F5年",{"optionId":2255,"optionTitle":2256,"optionSubtitle":11,"titleIndex":146,"indexName":11},987687," 200000KM\u002F5年",{"optionId":2258,"optionTitle":2259,"optionSubtitle":11,"titleIndex":33,"indexName":11},987688," 250000KM\u002F5年\t",{"subjectId":2261,"subjectTitle":2262,"subjectSubtitle":11,"subjectType":16,"titleIndex":2263,"indexName":11,"subjectTypeName":203,"optionList":2264},287193,"车辆到访服务中心期间必须执行EVA和DMS\u002FOTR+系统中标示的未完成  服务措施或者召回。如果不能完成措施，是否必须在账单的维修备忘中加 以注释？",144,[2265,2267],{"optionId":2266,"optionTitle":207,"optionSubtitle":11,"titleIndex":16,"indexName":11},987689,{"optionId":2268,"optionTitle":580,"optionSubtitle":11,"titleIndex":15,"indexName":11},987690,{"subjectId":2270,"subjectTitle":2271,"subjectSubtitle":11,"subjectType":15,"titleIndex":2272,"indexName":11,"subjectTypeName":135,"optionList":2273},287194,"到更换里程或时间的旧原厂火花塞可能出现哪些现象？",145,[2274,2277,2280,2283],{"optionId":2275,"optionTitle":2276,"optionSubtitle":11,"titleIndex":16,"indexName":11},987691," 积碳",{"optionId":2278,"optionTitle":2279,"optionSubtitle":11,"titleIndex":15,"indexName":11},987692," 沉积物",{"optionId":2281,"optionTitle":2282,"optionSubtitle":11,"titleIndex":146,"indexName":11},987693," 部分熔蚀",{"optionId":2284,"optionTitle":2285,"optionSubtitle":11,"titleIndex":33,"indexName":11},987694," 渗水\t",{"subjectId":2287,"subjectTitle":2288,"subjectSubtitle":11,"subjectType":16,"titleIndex":2289,"indexName":11,"subjectTypeName":203,"optionList":2290},287195,"对于新发布的召回，经销商应立即主动给所分配车辆的客户寄出挂号信, 并保存信件存根记录至少________年，与客户的沟通记录应登记在追踪列 表中。",146,[2291,2294,2297,2300],{"optionId":2292,"optionTitle":2293,"optionSubtitle":11,"titleIndex":16,"indexName":11},987695," 3年",{"optionId":2295,"optionTitle":2296,"optionSubtitle":11,"titleIndex":15,"indexName":11},987696," 5年",{"optionId":2298,"optionTitle":2299,"optionSubtitle":11,"titleIndex":146,"indexName":11},987697," 8年  ",{"optionId":2301,"optionTitle":2302,"optionSubtitle":11,"titleIndex":33,"indexName":11},987698,"10年\t",{"subjectId":2304,"subjectTitle":2305,"subjectSubtitle":11,"subjectType":15,"titleIndex":2306,"indexName":11,"subjectTypeName":135,"optionList":2307},287196,"对于新发布的需要通知客户的主动服务措施，经销商应如何做？",147,[2308,2311,2314,2317],{"optionId":2309,"optionTitle":2310,"optionSubtitle":11,"titleIndex":16,"indexName":11},987699," 经销商应在规定的时间内用服务措施文件中推荐的措辞电话通知所分 配车辆的客户",{"optionId":2312,"optionTitle":2313,"optionSubtitle":11,"titleIndex":15,"indexName":11},987700," 经销商可在任意时间内用服务措施文件中推荐的措辞电话通知所分配 车辆的客户",{"optionId":2315,"optionTitle":2316,"optionSubtitle":11,"titleIndex":146,"indexName":11},987701," 与客户的沟通记录应登记在追踪列表中",{"optionId":2318,"optionTitle":2319,"optionSubtitle":11,"titleIndex":33,"indexName":11},987702," 与客户的沟通无需记录\t",{"subjectId":2321,"subjectTitle":2322,"subjectSubtitle":11,"subjectType":15,"titleIndex":2323,"indexName":11,"subjectTypeName":135,"optionList":2324},287197,"以下哪些是制动液需要两年更换一次的原因？",148,[2325,2328,2331,2334],{"optionId":2326,"optionTitle":2327,"optionSubtitle":11,"titleIndex":16,"indexName":11},987703," 制动液具有吸水性，随着时间增长将可能产生较多的水份",{"optionId":2329,"optionTitle":2330,"optionSubtitle":11,"titleIndex":15,"indexName":11},987704," 制动液中的水份过多会腐蚀制动系统",{"optionId":2332,"optionTitle":2333,"optionSubtitle":11,"titleIndex":146,"indexName":11},987705," 制动液中的水份增加会降低制动液沸点",{"optionId":2335,"optionTitle":2336,"optionSubtitle":11,"titleIndex":33,"indexName":11},987706," 制动液沸点降低高温时可能在管路内产生气阻，导致制动效果恶化\t",{"subjectId":2338,"subjectTitle":2339,"subjectSubtitle":11,"subjectType":15,"titleIndex":2340,"indexName":11,"subjectTypeName":135,"optionList":2341},287198,"针对EQC的车辆保养，下列哪些叙述是正确的？",149,[2342,2345,2348,2351,2354],{"optionId":2343,"optionTitle":2344,"optionSubtitle":11,"titleIndex":16,"indexName":11},987707," 因为EQC没有发动机，所以无需检查冷却液液位",{"optionId":2346,"optionTitle":2347,"optionSubtitle":11,"titleIndex":15,"indexName":11},987708," 每次保养B都需要检查后桥齿轮箱液位状况",{"optionId":2349,"optionTitle":2350,"optionSubtitle":11,"titleIndex":146,"indexName":11},987709," 如果发现底盘电池区域有变形，需建议进一步检修",{"optionId":2352,"optionTitle":2353,"optionSubtitle":11,"titleIndex":33,"indexName":11},987710," 只有在保养B时才需要检查充电线的状况",{"optionId":2355,"optionTitle":2356,"optionSubtitle":11,"titleIndex":71,"indexName":11},987711," 由于EQC车型比较特殊，所以举升车辆时必须使用专用工具\t",{"subjectId":2358,"subjectTitle":2359,"subjectSubtitle":11,"subjectType":15,"titleIndex":2360,"indexName":11,"subjectTypeName":135,"optionList":2361},287199,"基于全新生物特征的客户身份识别技术，新款S223有哪些保护功能？",150,[2362,2365,2368,2371,2374],{"optionId":2363,"optionTitle":2364,"optionSubtitle":11,"titleIndex":16,"indexName":11},987712," 指纹识别",{"optionId":2366,"optionTitle":2367,"optionSubtitle":11,"titleIndex":15,"indexName":11},987713," 面部识别",{"optionId":2369,"optionTitle":2370,"optionSubtitle":11,"titleIndex":146,"indexName":11},987714," 手势识别",{"optionId":2372,"optionTitle":2373,"optionSubtitle":11,"titleIndex":33,"indexName":11},987715," PIN码识别",{"optionId":2375,"optionTitle":2376,"optionSubtitle":11,"titleIndex":71,"indexName":11},987716," 语音识别\t",{"subjectId":2378,"subjectTitle":2379,"subjectSubtitle":11,"subjectType":15,"titleIndex":2380,"indexName":11,"subjectTypeName":135,"optionList":2381},287200,"V223车门外拉手在以下哪些情况下自动伸出？",151,[2382,2385,2388,2391,2394],{"optionId":2383,"optionTitle":2384,"optionSubtitle":11,"titleIndex":16,"indexName":11},987717," 车辆解锁",{"optionId":2386,"optionTitle":2387,"optionSubtitle":11,"titleIndex":15,"indexName":11},987718," 检测到车辆钥匙",{"optionId":2389,"optionTitle":2390,"optionSubtitle":11,"titleIndex":146,"indexName":11},987719," 车辆起步",{"optionId":2392,"optionTitle":2393,"optionSubtitle":11,"titleIndex":33,"indexName":11},987720," 车辆被锁止",{"optionId":2395,"optionTitle":2396,"optionSubtitle":11,"titleIndex":71,"indexName":11},987721," 车辆启动\t",{"subjectId":2398,"subjectTitle":2399,"subjectSubtitle":11,"subjectType":15,"titleIndex":2400,"indexName":11,"subjectTypeName":135,"optionList":2401},287201,"关于EQC的充电指示灯,下列哪个选项是正确的？",152,[2402,2405,2408,2411,2414],{"optionId":2403,"optionTitle":2404,"optionSubtitle":11,"titleIndex":16,"indexName":11},987722," 橙色脉冲表示正在建立连接",{"optionId":2406,"optionTitle":2407,"optionSubtitle":11,"titleIndex":15,"indexName":11},987723," 持续橙色灯表示蓄电池正在充电",{"optionId":2409,"optionTitle":2410,"optionSubtitle":11,"titleIndex":146,"indexName":11},987724," 白灯表示蓄电池正在充电",{"optionId":2412,"optionTitle":2413,"optionSubtitle":11,"titleIndex":33,"indexName":11},987725," 持续绿灯表示蓄电池充满电",{"optionId":2415,"optionTitle":2416,"optionSubtitle":11,"titleIndex":71,"indexName":11},987726," 高频红色闪烁5秒表示故障\t",{"subjectId":2418,"subjectTitle":2419,"subjectSubtitle":11,"subjectType":15,"titleIndex":2420,"indexName":11,"subjectTypeName":135,"optionList":2421},287202,"EQ主菜单中可选择最大充电量可以为:",153,[2422,2425,2428,2431,2434],{"optionId":2423,"optionTitle":2424,"optionSubtitle":11,"titleIndex":16,"indexName":11},987727," 5%",{"optionId":2426,"optionTitle":2427,"optionSubtitle":11,"titleIndex":15,"indexName":11},987728," 10%",{"optionId":2429,"optionTitle":2430,"optionSubtitle":11,"titleIndex":146,"indexName":11},987729," 50%",{"optionId":2432,"optionTitle":2433,"optionSubtitle":11,"titleIndex":33,"indexName":11},987730," 80%",{"optionId":2435,"optionTitle":2436,"optionSubtitle":11,"titleIndex":71,"indexName":11},987731," 100%\t",{"subjectId":2438,"subjectTitle":2439,"subjectSubtitle":11,"subjectType":15,"titleIndex":2440,"indexName":11,"subjectTypeName":135,"optionList":2441},287203,"引导客户结账时，应做到？",154,[2442,2445,2448,2451],{"optionId":2443,"optionTitle":2444,"optionSubtitle":11,"titleIndex":16,"indexName":11},987732," 确认收银是否空闲",{"optionId":2446,"optionTitle":2447,"optionSubtitle":11,"titleIndex":15,"indexName":11},987733," 陪同客户至收银处",{"optionId":2449,"optionTitle":2450,"optionSubtitle":11,"titleIndex":146,"indexName":11},987734," 向收银员介绍客户",{"optionId":2452,"optionTitle":2453,"optionSubtitle":11,"titleIndex":33,"indexName":11},987735," 陪同客户完成结账\t",{"subjectId":2455,"subjectTitle":2456,"subjectSubtitle":11,"subjectType":15,"titleIndex":2457,"indexName":11,"subjectTypeName":135,"optionList":2458},287204,"送别客户时，应做到？",155,[2459,2462,2465,2468],{"optionId":2460,"optionTitle":2461,"optionSubtitle":11,"titleIndex":16,"indexName":11},987736," 陪同客户取车",{"optionId":2463,"optionTitle":2464,"optionSubtitle":11,"titleIndex":15,"indexName":11},987737," 提醒客户注意行车安全",{"optionId":2466,"optionTitle":2467,"optionSubtitle":11,"titleIndex":146,"indexName":11},987738," 目送客户离开",{"optionId":2469,"optionTitle":2470,"optionSubtitle":11,"titleIndex":33,"indexName":11},987739," 根据天气为客户提供饮品\t",{"subjectId":2472,"subjectTitle":2473,"subjectSubtitle":11,"subjectType":15,"titleIndex":2474,"indexName":11,"subjectTypeName":135,"optionList":2475},287205,"道路救援服务涵盖的情形有哪些？",156,[2476,2479,2482,2485],{"optionId":2477,"optionTitle":2478,"optionSubtitle":11,"titleIndex":16,"indexName":11},987740," 机械或电子原因导致的车辆故障",{"optionId":2480,"optionTitle":2481,"optionSubtitle":11,"titleIndex":15,"indexName":11},987741," 由于交通事故而不能继续安全行驶",{"optionId":2483,"optionTitle":2484,"optionSubtitle":11,"titleIndex":146,"indexName":11},987742," 空调系统故障",{"optionId":2486,"optionTitle":2487,"optionSubtitle":11,"titleIndex":33,"indexName":11},987743," 驾驶员失误导致的没油，馈电，爆胎等问题\t",{"subjectId":2489,"subjectTitle":2490,"subjectSubtitle":11,"subjectType":15,"titleIndex":2491,"indexName":11,"subjectTypeName":135,"optionList":2492},287206,"以下哪些服务属于道路救援可提供的服务？",157,[2493,2496,2499,2502],{"optionId":2494,"optionTitle":2495,"optionSubtitle":11,"titleIndex":16,"indexName":11},987744," 路修：技师到现场，可以在短时间内解决车辆问题的服务，如搭电， 换备胎等",{"optionId":2497,"optionTitle":2498,"optionSubtitle":11,"titleIndex":15,"indexName":11},987745," 拖车：拖车到奔驰授权经销商进行维修",{"optionId":2500,"optionTitle":2501,"optionSubtitle":11,"titleIndex":146,"indexName":11},987746," 困境救援 ：使用特殊救援车或工具 ， 协助车辆脱离困境状态 ",{"optionId":2503,"optionTitle":2504,"optionSubtitle":11,"titleIndex":33,"indexName":11},987747,"喷漆 ：技师到现场进行漆面修复\t",{"subjectId":2506,"subjectTitle":2507,"subjectSubtitle":11,"subjectType":15,"titleIndex":2508,"indexName":11,"subjectTypeName":135,"optionList":2509},287207,"客户可以通过哪些途径联系梅赛德斯-奔驰道路救援中心？",158,[2510,2513,2516,2519],{"optionId":2511,"optionTitle":2512,"optionSubtitle":11,"titleIndex":16,"indexName":11},987748," 交通事故报警电话：122",{"optionId":2514,"optionTitle":2515,"optionSubtitle":11,"titleIndex":15,"indexName":11},987749," 奔驰乘用车救援热线：400-650-4688",{"optionId":2517,"optionTitle":2518,"optionSubtitle":11,"titleIndex":146,"indexName":11},987750," 奔驰客户服务热线：400-818-1188 转 1*道路救援",{"optionId":2520,"optionTitle":2521,"optionSubtitle":11,"titleIndex":33,"indexName":11},987751," 车内me. button按键：通过语音识别选择道路救援\t",{"subjectId":2523,"subjectTitle":2524,"subjectSubtitle":11,"subjectType":16,"titleIndex":2525,"indexName":11,"subjectTypeName":203,"optionList":2526},287208,"新车客户享有的免费道路救援时限是多久？拖车的公里数范围是多少？",159,[2527,2530,2533,2536],{"optionId":2528,"optionTitle":2529,"optionSubtitle":11,"titleIndex":16,"indexName":11},987752," 自购车 (交车 ) 之日起三年;150km或最近经销商",{"optionId":2531,"optionTitle":2532,"optionSubtitle":11,"titleIndex":15,"indexName":11},987753," 自购车之日起五年;150km或最近经销商",{"optionId":2534,"optionTitle":2535,"optionSubtitle":11,"titleIndex":146,"indexName":11},987754," 自购车之日起三年;200km或最近经销商",{"optionId":2537,"optionTitle":2538,"optionSubtitle":11,"titleIndex":33,"indexName":11},987755," 自购车之日起五年;300km或最近经销商\t",{"subjectId":2540,"subjectTitle":2541,"subjectSubtitle":11,"subjectType":16,"titleIndex":2542,"indexName":11,"subjectTypeName":203,"optionList":2543},287209,"道路救援为客户提供后续利益的前提是如客户常用车城市与坏车地点不在 同一城市，且车辆由道路救援拖车至授权经销商后，当天无法修复，可以 为车主提供后续利益。后续利益的内容是酒店住宿或继续旅行二选一。以 上说法是否正确？",160,[2544,2547],{"optionId":2545,"optionTitle":2546,"optionSubtitle":11,"titleIndex":16,"indexName":11},987756," 是\t",{"optionId":2548,"optionTitle":580,"optionSubtitle":11,"titleIndex":15,"indexName":11},987757,{"subjectId":2550,"subjectTitle":2551,"subjectSubtitle":11,"subjectType":16,"titleIndex":2552,"indexName":11,"subjectTypeName":203,"optionList":2553},287210,"如客户直接联系经销商要求救援，经销商是否可以建议客户直接拨打救援 热线，或是记录客户电话后，代客户向救援中心报案，且务必表明自己的 真实身份？",161,[2554,2556],{"optionId":2555,"optionTitle":207,"optionSubtitle":11,"titleIndex":16,"indexName":11},987758,{"optionId":2557,"optionTitle":580,"optionSubtitle":11,"titleIndex":15,"indexName":11},987759,{"subjectId":2559,"subjectTitle":2560,"subjectSubtitle":11,"subjectType":15,"titleIndex":2561,"indexName":11,"subjectTypeName":135,"optionList":2562},287211,"经销商代报案时，需向道路救援中心提供哪些信息？",162,[2563,2566,2569,2572,2575],{"optionId":2564,"optionTitle":2565,"optionSubtitle":11,"titleIndex":16,"indexName":11},987760," 代报案经销商名称及代报案人员姓氏，并表明已获得客户委托代替客 户报案",{"optionId":2567,"optionTitle":2568,"optionSubtitle":11,"titleIndex":15,"indexName":11},987761," 车辆车架号以及车牌号",{"optionId":2570,"optionTitle":2571,"optionSubtitle":11,"titleIndex":146,"indexName":11},987762," 客户姓氏及有效联系方式",{"optionId":2573,"optionTitle":2574,"optionSubtitle":11,"titleIndex":33,"indexName":11},987763," 抛锚情况简述以及抛锚车辆位置",{"optionId":2576,"optionTitle":2577,"optionSubtitle":11,"titleIndex":71,"indexName":11},987764," 代报案经销商是否愿意前往施救\t",{"subjectId":2579,"subjectTitle":2580,"subjectSubtitle":11,"subjectType":15,"titleIndex":2581,"indexName":11,"subjectTypeName":135,"optionList":2582},287212,"经销商代报案后，后续的救援流程包含以下哪些？",163,[2583,2586,2589,2592],{"optionId":2584,"optionTitle":2585,"optionSubtitle":11,"titleIndex":16,"indexName":11},987765," 道路救援中心记录信息",{"optionId":2587,"optionTitle":2588,"optionSubtitle":11,"titleIndex":15,"indexName":11},987766," 道路救援中心立即致电客户进行核实情况",{"optionId":2590,"optionTitle":2591,"optionSubtitle":11,"titleIndex":146,"indexName":11},987767," 道路救援中心派遣救援服务",{"optionId":2593,"optionTitle":2594,"optionSubtitle":11,"titleIndex":33,"indexName":11},987768," 道路救援中心向110报案\t",{"subjectId":2596,"subjectTitle":2597,"subjectSubtitle":11,"subjectType":15,"titleIndex":2598,"indexName":11,"subjectTypeName":135,"optionList":2599},287213,"经销商现场救援失败，接下来处理错误的是？",164,[2600,2603,2606,2609],{"optionId":2601,"optionTitle":2602,"optionSubtitle":11,"titleIndex":16,"indexName":11},987769," 联系道路救援中心进行报备",{"optionId":2604,"optionTitle":2605,"optionSubtitle":11,"titleIndex":15,"indexName":11},987770," 告知客户无法救援并离开",{"optionId":2607,"optionTitle":2608,"optionSubtitle":11,"titleIndex":146,"indexName":11},987771," 通知救援中心协调拖车",{"optionId":2610,"optionTitle":2611,"optionSubtitle":11,"titleIndex":33,"indexName":11},987772," 拖回店内检测\t",{"subjectId":2613,"subjectTitle":2614,"subjectSubtitle":11,"subjectType":15,"titleIndex":2615,"indexName":11,"subjectTypeName":135,"optionList":2616},287214,"以下关于经销商自解案件报销原则的描述错误的是：",165,[2617,2620,2623,2626],{"optionId":2618,"optionTitle":2619,"optionSubtitle":11,"titleIndex":16,"indexName":11},987773," 经销商可随意自行为用户提供拖车服务，并向道路救援供应商申请拖 车费用报销",{"optionId":2621,"optionTitle":2622,"optionSubtitle":11,"titleIndex":15,"indexName":11},987774," 经销商无需向道路救援先报案，  自行为用户提供拖车服务，即可向道 路救援供应商申请拖车费用报销",{"optionId":2624,"optionTitle":2625,"optionSubtitle":11,"titleIndex":146,"indexName":11},987775," 经销商自行为用户提供路修或拖车等道路救援服务情形时，如若希望   道路救援政策支持的案件 ( 自解案件)  ，必须向道路救援先报案。在得到 道路救援坐席可以提供服务确认后，才可提供服务。否则，无法报销救援 费用",{"optionId":2627,"optionTitle":2628,"optionSubtitle":11,"titleIndex":33,"indexName":11},987776," 如情况特殊，经销商自行为用户提供路修或拖车等道路救援服务时， 都无法向道路救援供应商申请救援费用报销\t",{"subjectId":2630,"subjectTitle":2631,"subjectSubtitle":11,"subjectType":16,"titleIndex":2632,"indexName":11,"subjectTypeName":203,"optionList":2633},287215,"道路救援中心路修案件经销商是否可以转派给第三方救援公司？",166,[2634,2636],{"optionId":2635,"optionTitle":207,"optionSubtitle":11,"titleIndex":16,"indexName":11},987777,{"optionId":2637,"optionTitle":1950,"optionSubtitle":11,"titleIndex":15,"indexName":11},987778,{"subjectId":2639,"subjectTitle":2640,"subjectSubtitle":11,"subjectType":16,"titleIndex":2641,"indexName":11,"subjectTypeName":203,"optionList":2642},287216,"CCB预算的适用范围是，针对自车辆首登日起，车辆使用年限在几年内？ 公里数低于多少公里的车辆，出现产品质量问题引致的售后投诉？",167,[2643,2646,2649,2652],{"optionId":2644,"optionTitle":2645,"optionSubtitle":11,"titleIndex":16,"indexName":11},987779," 6年,180,000",{"optionId":2647,"optionTitle":2648,"optionSubtitle":11,"titleIndex":15,"indexName":11},987780," 7年,180,000",{"optionId":2650,"optionTitle":2651,"optionSubtitle":11,"titleIndex":146,"indexName":11},987781," 6年,190,000",{"optionId":2653,"optionTitle":2654,"optionSubtitle":11,"titleIndex":33,"indexName":11},987782," 7年,190,000\t",{"subjectId":2656,"subjectTitle":2657,"subjectSubtitle":11,"subjectType":15,"titleIndex":2658,"indexName":11,"subjectTypeName":135,"optionList":2659},287217,"CCB可以批复的亲善类型种类有哪些？",168,[2660,2663,2666,2669,2672],{"optionId":2661,"optionTitle":2662,"optionSubtitle":11,"titleIndex":16,"indexName":11},987783," 原厂修养套餐",{"optionId":2664,"optionTitle":2665,"optionSubtitle":11,"titleIndex":15,"indexName":11},987784," 配件免费或折扣",{"optionId":2667,"optionTitle":2668,"optionSubtitle":11,"titleIndex":146,"indexName":11},987785," 单次免费保养",{"optionId":2670,"optionTitle":2671,"optionSubtitle":11,"titleIndex":33,"indexName":11},987786," 奔驰精品、充电能量包",{"optionId":2673,"optionTitle":2674,"optionSubtitle":11,"titleIndex":71,"indexName":11},987787," 代步车使用补偿\t",{"subjectId":2676,"subjectTitle":2677,"subjectSubtitle":11,"subjectType":16,"titleIndex":2678,"indexName":11,"subjectTypeName":203,"optionList":2679},287218,"CCB中涉及赔付的配件部分，是否适用于易损件？",169,[2680,2682],{"optionId":2681,"optionTitle":207,"optionSubtitle":11,"titleIndex":16,"indexName":11},987788,{"optionId":2683,"optionTitle":1950,"optionSubtitle":11,"titleIndex":15,"indexName":11},987789,{"subjectId":2685,"subjectTitle":2686,"subjectSubtitle":11,"subjectType":16,"titleIndex":2687,"indexName":11,"subjectTypeName":203,"optionList":2688},287219,"平行进口车是否可以使用CCB处理？",170,[2689,2691],{"optionId":2690,"optionTitle":207,"optionSubtitle":11,"titleIndex":16,"indexName":11},987790,{"optionId":2692,"optionTitle":1950,"optionSubtitle":11,"titleIndex":15,"indexName":11},987791,{"subjectId":2694,"subjectTitle":2695,"subjectSubtitle":11,"subjectType":16,"titleIndex":2696,"indexName":11,"subjectTypeName":203,"optionList":2697},287220,"留学生购车是否可以使用CCB处理？",171,[2698,2700],{"optionId":2699,"optionTitle":207,"optionSubtitle":11,"titleIndex":16,"indexName":11},987792,{"optionId":2701,"optionTitle":1950,"optionSubtitle":11,"titleIndex":15,"indexName":11},987793,{"subjectId":2703,"subjectTitle":2704,"subjectSubtitle":11,"subjectType":16,"titleIndex":2705,"indexName":11,"subjectTypeName":203,"optionList":2706},287221,"蓄电池、遥控器电池的质量保证期为多久？",172,[2707,2710,2713,2716],{"optionId":2708,"optionTitle":2709,"optionSubtitle":11,"titleIndex":16,"indexName":11},987794," 30天\u002F1,000公里",{"optionId":2711,"optionTitle":2712,"optionSubtitle":11,"titleIndex":15,"indexName":11},987795,"  60 天\u002F3,000 公里",{"optionId":2714,"optionTitle":2715,"optionSubtitle":11,"titleIndex":146,"indexName":11},987796," 1 年\u002F20,000公里",{"optionId":2717,"optionTitle":2718,"optionSubtitle":11,"titleIndex":33,"indexName":11},987797," 3年不限里程\t",{"subjectId":2720,"subjectTitle":2721,"subjectSubtitle":11,"subjectType":16,"titleIndex":2722,"indexName":11,"subjectTypeName":203,"optionList":2723},287222,"国家三包规定的三包期不得低于？",173,[2724,2727,2730,2733],{"optionId":2725,"optionTitle":2726,"optionSubtitle":11,"titleIndex":16,"indexName":11},987798," 2年或行驶里程50,000公里",{"optionId":2728,"optionTitle":2729,"optionSubtitle":11,"titleIndex":15,"indexName":11},987799,"  2年或行驶里程60,000公里",{"optionId":2731,"optionTitle":2732,"optionSubtitle":11,"titleIndex":146,"indexName":11},987800," 3年或行驶里程60,000公里",{"optionId":2734,"optionTitle":2718,"optionSubtitle":11,"titleIndex":33,"indexName":11},987801,{"subjectId":2736,"subjectTitle":2737,"subjectSubtitle":11,"subjectType":16,"titleIndex":2738,"indexName":11,"subjectTypeName":203,"optionList":2739},287223,"三包有效期内，下面哪条符合国家三包的退换车条件？",174,[2740,2743,2746,2749],{"optionId":2741,"optionTitle":2742,"optionSubtitle":11,"titleIndex":16,"indexName":11},987802," 该车发动机更换2次后，能正常使用的",{"optionId":2744,"optionTitle":2745,"optionSubtitle":11,"titleIndex":15,"indexName":11},987803," 该车第一次维修需更换发动机总成，但因配件无货，所以导致车辆共 维修了26天",{"optionId":2747,"optionTitle":2748,"optionSubtitle":11,"titleIndex":146,"indexName":11},987804," 该车辆因发动机报警进店维修6次，每次更换的都是不同配件",{"optionId":2750,"optionTitle":2751,"optionSubtitle":11,"titleIndex":33,"indexName":11},987805," 该车辆新车购买8天，行驶了300公里，出现汽油滤芯泄漏\t",{"subjectId":2753,"subjectTitle":2754,"subjectSubtitle":11,"subjectType":16,"titleIndex":2755,"indexName":11,"subjectTypeName":203,"optionList":2756},287224,"按照奔驰的新车质量保障政策 ( 自车辆交车之日起60日内或者行驶里程   3000公里之内，以先到者为准)  ，如因产品质量问题导致需要更换主要  总成或主要零件 (请参照主要零件清单) 的情况下，消费者可要求退换车 。   以上说法是否正确？",175,[2757,2759],{"optionId":2758,"optionTitle":207,"optionSubtitle":11,"titleIndex":16,"indexName":11},987806,{"optionId":2760,"optionTitle":2761,"optionSubtitle":11,"titleIndex":15,"indexName":11},987807,"否\t",{"subjectId":2763,"subjectTitle":2764,"subjectSubtitle":11,"subjectType":16,"titleIndex":2765,"indexName":11,"subjectTypeName":203,"optionList":2766},287225,"三包规定的退换车折旧公式以及奔驰的退换车折旧公式系数是？",176,[2767,2770,2773,2776],{"optionId":2768,"optionTitle":2769,"optionSubtitle":11,"titleIndex":16,"indexName":11},987808," [(车价款*行驶里程)\u002F1000]*系数0.5%",{"optionId":2771,"optionTitle":2772,"optionSubtitle":11,"titleIndex":15,"indexName":11},987809," [(批发价格*行驶里程)\u002F1000]*系数0.5%",{"optionId":2774,"optionTitle":2775,"optionSubtitle":11,"titleIndex":146,"indexName":11},987810," [(车价款*行驶里程)*1000]*系数0.5%",{"optionId":2777,"optionTitle":2778,"optionSubtitle":11,"titleIndex":33,"indexName":11},987811," [(车价款*行驶里程)\u002F10000]*系数0.5%\t",{"subjectId":2780,"subjectTitle":2781,"subjectSubtitle":11,"subjectType":16,"titleIndex":2782,"indexName":11,"subjectTypeName":203,"optionList":2783},287226,"单个案件的使用上限是多少？在组合多种CCB善意类型的案件中，单个案 件的代步补偿善意类型的成本上限是多少？",177,[2784,2787],{"optionId":2785,"optionTitle":2786,"optionSubtitle":11,"titleIndex":16,"indexName":11},987812," RMB3万元 (不含税成本价) ;RMB1万元 (不含税成本价)",{"optionId":2788,"optionTitle":2789,"optionSubtitle":11,"titleIndex":15,"indexName":11},987813," RMB3万元； RMB1万元\t",{"subjectId":2791,"subjectTitle":2792,"subjectSubtitle":11,"subjectType":15,"titleIndex":2793,"indexName":11,"subjectTypeName":135,"optionList":2794},287227,"什么情况下需要签署《客户服务服务公约履行确认书_A版》？",178,[2795,2798,2801,2804],{"optionId":2796,"optionTitle":2797,"optionSubtitle":11,"titleIndex":16,"indexName":11},987814," 当经销商使用了梅赛德斯-奔驰厂家渠道之外的零件时",{"optionId":2799,"optionTitle":2800,"optionSubtitle":11,"titleIndex":15,"indexName":11},987815," 当经销商使用了梅赛德斯-奔驰厂家渠道之外的产品时",{"optionId":2802,"optionTitle":2803,"optionSubtitle":11,"titleIndex":146,"indexName":11},987816," 当经销商使用了梅赛德斯-奔驰厂家渠道之外的服务时",{"optionId":2805,"optionTitle":2806,"optionSubtitle":11,"titleIndex":33,"indexName":11},987817," 当经销商使用了梅赛德斯-奔驰原厂零件时\t",{"subjectId":2808,"subjectTitle":2809,"subjectSubtitle":11,"subjectType":15,"titleIndex":2810,"indexName":11,"subjectTypeName":135,"optionList":2811},287228,"服务公约规范如何应用于Door to Door 服务？",179,[2812,2815,2818,2821],{"optionId":2813,"optionTitle":2814,"optionSubtitle":11,"titleIndex":16,"indexName":11},987818," 当客户车辆由上门取送车服务送至经销商后，要求SA在与客户电话或  其他方式确认准施工单时，需宣讲服务公约，客户清楚了解服务公约规范",{"optionId":2816,"optionTitle":2817,"optionSubtitle":11,"titleIndex":15,"indexName":11},987819," 如此次服务使用了梅赛德斯-奔驰厂家渠道之外的零件、产品及\u002F或服务 须提前与客户电话沟通",{"optionId":2819,"optionTitle":2820,"optionSubtitle":11,"titleIndex":146,"indexName":11},987820," 如此次服务使用了梅赛德斯-奔驰厂家渠道之外的零件、产品及\u002F或服务 须提前与客户电话沟通，告知须在交车环节签署《客户服务服务公约履行 确认书_A版》",{"optionId":2822,"optionTitle":2823,"optionSubtitle":11,"titleIndex":33,"indexName":11},987821," 当客户仅使用上门取送车服务从经销商处取车时，  应按照新版《客户 服务服务公约履行确认书_A版》流程规范操作\t",{"subjectId":2825,"subjectTitle":2826,"subjectSubtitle":11,"subjectType":15,"titleIndex":2827,"indexName":11,"subjectTypeName":135,"optionList":2828},287229,"车辆维修保养中使用了梅赛德斯-奔驰厂家渠道之外的零件，或者购买经 销商自营产品及\u002F或服务时，如果客户不签署《客户服务服务公约履行确 认书_A版》，我们应怎么办？",180,[2829,2832,2835,2838],{"optionId":2830,"optionTitle":2831,"optionSubtitle":11,"titleIndex":16,"indexName":11},987822," 先行开始服务，后续再行跟进确认",{"optionId":2833,"optionTitle":2834,"optionSubtitle":11,"titleIndex":15,"indexName":11},987823," 同意客户要求，不在要求签署，继续开始服务",{"optionId":2836,"optionTitle":2837,"optionSubtitle":11,"titleIndex":146,"indexName":11},987824," 如维修未开始，经销商不得提供任何相关服务",{"optionId":2839,"optionTitle":2840,"optionSubtitle":11,"titleIndex":33,"indexName":11},987825," 如由此产生客诉，经销商可按CRM相关流程进行案件升级处理\t",{"subjectId":2842,"subjectTitle":2843,"subjectSubtitle":11,"subjectType":16,"titleIndex":2844,"indexName":11,"subjectTypeName":203,"optionList":2845},287230,"服务顾问使用含有服务公约的准施工单。当客户在准施工单签字前，服务 顾问是否需要告知客户准施工单上的服务公约内容？",181,[2846,2848],{"optionId":2847,"optionTitle":207,"optionSubtitle":11,"titleIndex":16,"indexName":11},987826,{"optionId":2849,"optionTitle":1950,"optionSubtitle":11,"titleIndex":15,"indexName":11},987827,{"subjectId":2851,"subjectTitle":2852,"subjectSubtitle":11,"subjectType":15,"titleIndex":2853,"indexName":11,"subjectTypeName":135,"optionList":2854},287231,"向客户推荐\u002F销售梅赛德斯-奔驰或销售经销商\u002F集团自营类选装配件及精 品或保养\u002F延保类产品或服务时，需要进行以下哪些操作？",182,[2855,2858,2861,2864],{"optionId":2856,"optionTitle":2857,"optionSubtitle":11,"titleIndex":16,"indexName":11},987828," 需向客户进行价格公示相关介绍",{"optionId":2859,"optionTitle":2860,"optionSubtitle":11,"titleIndex":15,"indexName":11},987829," 在客户需要时，帮助客户成功查询到相关产品价格",{"optionId":2862,"optionTitle":2863,"optionSubtitle":11,"titleIndex":146,"indexName":11},987830," 产品价格应与公示价格保持一致，如高于公示价格，须给出合理说明",{"optionId":2865,"optionTitle":2866,"optionSubtitle":11,"titleIndex":33,"indexName":11},987831," 不能强制客户购买或捆绑销售\t",{"subjectId":2868,"subjectTitle":2869,"subjectSubtitle":11,"subjectType":15,"titleIndex":2870,"indexName":11,"subjectTypeName":135,"optionList":2871},287232,"服务顾问在推荐\u002F销售选装配件及精品或保养\u002F延保类产品或自营服务时， 以下哪些行为是被禁止的？",183,[2872,2875,2878,2881],{"optionId":2873,"optionTitle":2874,"optionSubtitle":11,"titleIndex":16,"indexName":11},987832," 强制客户购买",{"optionId":2876,"optionTitle":2877,"optionSubtitle":11,"titleIndex":15,"indexName":11},987833," 捆绑销售的行为",{"optionId":2879,"optionTitle":2880,"optionSubtitle":11,"titleIndex":146,"indexName":11},987834," 其他违反服务公约的行为",{"optionId":2882,"optionTitle":2883,"optionSubtitle":11,"titleIndex":33,"indexName":11},987835," 主动给客户进行价格公示\t",{"subjectId":2885,"subjectTitle":2886,"subjectSubtitle":11,"subjectType":15,"titleIndex":2887,"indexName":11,"subjectTypeName":135,"optionList":2888},287238,"服务顾问向客户销售了梅赛德斯-奔驰厂家渠道之外的零件、产品及\u002F或服 务 (列入非原厂渠道零件，服务套餐等，不包括原厂服务合约 ) 时。以下 说法正确的是？",184,[2889,2892,2895,2898],{"optionId":2890,"optionTitle":2891,"optionSubtitle":11,"titleIndex":16,"indexName":11},987851," 必须书面与客户签署《客户服务服务公约履行确认书 A版》",{"optionId":2893,"optionTitle":2894,"optionSubtitle":11,"titleIndex":15,"indexName":11},987852," 按照厂家系统操作指导，进行非原厂配件操作",{"optionId":2896,"optionTitle":2897,"optionSubtitle":11,"titleIndex":146,"indexName":11},987853," 产品\u002F配件名在工单上显示为“其它O”",{"optionId":2899,"optionTitle":2900,"optionSubtitle":11,"titleIndex":33,"indexName":11},987854," 客户口头同意则不需要签署《客户服务服务公约履行确认书 A版》\t",{"subjectId":2902,"subjectTitle":2903,"subjectSubtitle":11,"subjectType":15,"titleIndex":2904,"indexName":11,"subjectTypeName":135,"optionList":2905},287239,"在车辆维修项目开始执行之前，必须对以下哪些内容进行准确有效的沟 通？",185,[2906,2909,2912,2915],{"optionId":2907,"optionTitle":2908,"optionSubtitle":11,"titleIndex":16,"indexName":11},987855," 配件",{"optionId":2910,"optionTitle":2911,"optionSubtitle":11,"titleIndex":15,"indexName":11},987856," 产品",{"optionId":2913,"optionTitle":2914,"optionSubtitle":11,"titleIndex":146,"indexName":11},987857," 服务来源",{"optionId":2916,"optionTitle":2917,"optionSubtitle":11,"titleIndex":33,"indexName":11},987858," 技师\t"]