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该车辆新车购买8天，行驶了300公里，出现汽油滤芯泄漏\"\t",{"subjectId":449,"subjectTitle":450,"subjectSubtitle":11,"subjectType":16,"titleIndex":451,"indexName":11,"subjectTypeName":225,"optionList":452},287800,"\"按照奔驰的新车质量保障政策（自车辆交车之日起60日内或者行驶里程3000公里之内，以先到者为准），如因产品质量问题导致需要更换主要总成或主要零件（请参照主要零件清单）的情况下，消费者可要求退换车。 以上说法是否正确？",22,[453,455],{"optionId":454,"optionTitle":245,"optionSubtitle":11,"titleIndex":16,"indexName":11},989830,{"optionId":456,"optionTitle":248,"optionSubtitle":11,"titleIndex":15,"indexName":11},989831,{"subjectId":458,"subjectTitle":459,"subjectSubtitle":11,"subjectType":16,"titleIndex":148,"indexName":11,"subjectTypeName":225,"optionList":460},287801,"\"新三包规定的退换车折旧公式以及奔驰的退换车折旧公式系数是？",[461,464,467,470],{"optionId":462,"optionTitle":463,"optionSubtitle":11,"titleIndex":16,"indexName":11},989832," [(车价款*行驶里程)\u002F1000]*系数0.5%",{"optionId":465,"optionTitle":466,"optionSubtitle":11,"titleIndex":15,"indexName":11},989833," 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RMB3万元；RMB1万元\"\t",{"subjectId":485,"subjectTitle":486,"subjectSubtitle":11,"subjectType":15,"titleIndex":487,"indexName":11,"subjectTypeName":130,"optionList":488},287803,"\"什么情况下需要签署《客户服务服务公约履行确认书_A版》？",25,[489,492,495,498],{"optionId":490,"optionTitle":491,"optionSubtitle":11,"titleIndex":16,"indexName":11},989838," 当经销商使用了梅赛德斯-奔驰厂家渠道之外的零件时",{"optionId":493,"optionTitle":494,"optionSubtitle":11,"titleIndex":15,"indexName":11},989839," 当经销商使用了梅赛德斯-奔驰厂家渠道之外的产品时",{"optionId":496,"optionTitle":497,"optionSubtitle":11,"titleIndex":141,"indexName":11},989840," 当经销商使用了梅赛德斯-奔驰厂家渠道之外的服务时",{"optionId":499,"optionTitle":500,"optionSubtitle":11,"titleIndex":33,"indexName":11},989841," 当经销商使用了梅赛德斯-奔驰原厂零件时\"\t",{"subjectId":502,"subjectTitle":503,"subjectSubtitle":11,"subjectType":15,"titleIndex":504,"indexName":11,"subjectTypeName":130,"optionList":505},287804,"\"服务公约规范如何应用于Door to Door 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应按照新版《客户服务服务公约履行确认书_A版》流程规范操作\"\t",{"subjectId":519,"subjectTitle":520,"subjectSubtitle":11,"subjectType":15,"titleIndex":521,"indexName":11,"subjectTypeName":130,"optionList":522},287805,"\"车辆维修保养中使用了梅赛德斯-奔驰厂家渠道之外的零件，或者购买经销商自营产品及\u002F或服务时，如果客户不签署《客户服务服务公约履行确认书_A版》，我们应怎么办？",27,[523,526,529,532],{"optionId":524,"optionTitle":525,"optionSubtitle":11,"titleIndex":16,"indexName":11},989846," 先行开始服务，后续再行跟进确认",{"optionId":527,"optionTitle":528,"optionSubtitle":11,"titleIndex":15,"indexName":11},989847," 同意客户要求，不在要求签署，继续开始服务",{"optionId":530,"optionTitle":531,"optionSubtitle":11,"titleIndex":141,"indexName":11},989848," 如维修未开始，经销商不得提供任何相关服务",{"optionId":533,"optionTitle":534,"optionSubtitle":11,"titleIndex":33,"indexName":11},989849," 如由此产生客诉，经销商可按CRM相关流程进行案件升级处理\"\t",{"subjectId":536,"subjectTitle":537,"subjectSubtitle":11,"subjectType":16,"titleIndex":538,"indexName":11,"subjectTypeName":225,"optionList":539},287806,"\"服务顾问使用含有服务公约的准施工单。当客户在准施工单签字前，服务顾问是否需要告知客户准施工单上的服务公约内容？",28,[540,542],{"optionId":541,"optionTitle":245,"optionSubtitle":11,"titleIndex":16,"indexName":11},989850,{"optionId":543,"optionTitle":248,"optionSubtitle":11,"titleIndex":15,"indexName":11},989851,{"subjectId":545,"subjectTitle":546,"subjectSubtitle":11,"subjectType":15,"titleIndex":547,"indexName":11,"subjectTypeName":130,"optionList":548},287807,"\"向客户推荐\u002F销售梅赛德斯-奔驰或销售经销商\u002F集团自营类选装配件及精品或保养\u002F延保类产品或服务时，需要进行以下哪些操作？",29,[549,552,555,558],{"optionId":550,"optionTitle":551,"optionSubtitle":11,"titleIndex":16,"indexName":11},989852," 需向客户进行价格公示相关介绍",{"optionId":553,"optionTitle":554,"optionSubtitle":11,"titleIndex":15,"indexName":11},989853," 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