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face=\"宋体\">一线客服\u003C\u002Ffont>\u003C\u002Fspan>\u003C\u002Fb>\u003Cb>\u003Cspan style=\"font-family: 宋体; font-size: 14pt;\">\u003Cfont face=\"宋体\">工作\u003C\u002Ffont>\u003C\u002Fspan>\u003C\u002Fb>\u003Cb>\u003Cspan style=\"font-family: 宋体; font-size: 14pt;\">\u003Cfont face=\"宋体\">还\u003C\u002Ffont>\u003C\u002Fspan>\u003C\u002Fb>\u003Cb>\u003Cspan style=\"font-family: 宋体; font-size: 14pt;\">\u003Cfont face=\"宋体\">需要改进的地方\u003C\u002Ffont>\u003C\u002Fspan>\u003C\u002Fb>\u003Cb>\u003Cspan style=\"font-family: 宋体; font-size: 14pt;\">\u003Cfont face=\"宋体\">有哪些？\u003C\u002Ffont>\u003C\u002Fspan>\u003C\u002Fb>(多选)",13,[313,316,319,322],{"optionId":314,"optionTitle":315,"optionSubtitle":11,"titleIndex":15,"indexName":130},76421,"提高一线人员技术能力",{"optionId":317,"optionTitle":318,"optionSubtitle":11,"titleIndex":21,"indexName":139},76422,"提升一线人员响应速度",{"optionId":320,"optionTitle":321,"optionSubtitle":11,"titleIndex":143,"indexName":144},76423,"提升一线人员服务态度",{"optionId":323,"optionTitle":324,"optionSubtitle":11,"titleIndex":33,"indexName":148},76424,"提升一线人员接通率",{"subjectId":326,"subjectTitle":327,"subjectSubtitle":11,"subjectType":211,"titleIndex":328,"indexName":329,"subjectTypeName":330,"optionList":331},28133,"\u003Cp class=\"MsoNormal\">\u003Cb>\u003Cspan style=\"font-family: 宋体; font-size: 14pt;\">\u003Cfont face=\"宋体\">您对公司\u003C\u002Ffont>\u003Cfont face=\"宋体\">186一线客服工作的建议：\u003C\u002Ffont>\u003C\u002Fspan>\u003C\u002Fb>\u003C\u002Fp>",14,"12","单选填空",[332],{"optionId":333,"optionTitle":239,"optionSubtitle":11,"titleIndex":15,"indexName":130},76427,{"subjectId":335,"subjectTitle":336,"subjectSubtitle":11,"subjectType":234,"titleIndex":234,"indexName":11,"subjectTypeName":235,"optionList":337},28134,"\u003Cp class=\"MsoNormal\" style=\"margin-left:0.0000pt;mso-para-margin-left:0.0000gd;text-indent:0.0000pt;\nmso-char-indent-count:0.0000;layout-grid-mode:char;mso-outline-level:1;\nmso-list:l0 level1 lfo1;\">\u003C!--[if !supportLists]-->\u003Cspan style=\"font-family:方正仿宋_GBK;font-weight:bold;font-size:14.0000pt;\nmso-font-kerning:1.0000pt;\">二、 \u003C\u002Fspan>\u003C!--[endif]-->\u003Cb>\u003Cspan style=\"font-family: 方正仿宋_GBK; font-size: 14pt;\">\u003Cfont face=\"方正仿宋_GBK\">二线运维调研\u003C\u002Ffont>\u003C\u002Fspan>\u003C\u002Fb>\u003Cb>\u003Cspan style=\"font-family: 方正仿宋_GBK; font-size: 14pt;\">\u003Co:p>\u003C\u002Fo:p>\u003C\u002Fspan>\u003C\u002Fb>\u003C\u002Fp>",[338],{"optionId":339,"optionTitle":239,"optionSubtitle":11,"titleIndex":15,"indexName":130},76428,{"subjectId":341,"subjectTitle":342,"subjectSubtitle":11,"subjectType":15,"titleIndex":343,"indexName":344,"subjectTypeName":160,"optionList":345},28136,"\u003Cp class=\"MsoNormal\">\u003Cb>\u003Cspan style=\"font-family: 宋体; font-size: 14pt;\">\u003Cfont face=\"宋体\">当\u003C\u002Ffont>\u003C\u002Fspan>\u003C\u002Fb>\u003Cb>\u003Cspan style=\"font-family: 宋体; font-size: 14pt;\">\u003Cfont face=\"宋体\">一线坐席记录工单\u003C\u002Ffont>\u003C\u002Fspan>\u003C\u002Fb>\u003Cb>\u003Cspan style=\"font-family: 宋体; font-size: 14pt;\">\u003Cfont face=\"宋体\">转接二线时\u003C\u002Ffont>\u003C\u002Fspan>\u003C\u002Fb>\u003Cb>\u003Cspan style=\"font-family: 宋体; font-size: 14pt;\">\u003Cfont face=\"宋体\">，二线运维会在多长时间内联系您\u003C\u002Ffont>\u003C\u002Fspan>\u003C\u002Fb>\u003Cb>\u003Cspan style=\"font-family: 宋体; color: rgb(0, 0, 0); font-size: 14pt;\">\u003Cfont face=\"宋体\">？\u003C\u002Ffont>\u003C\u002Fspan>\u003C\u002Fb>\u003Cspan style=\"font-family: 宋体; font-size: 14pt; font-weight: bolder;\">（单选）\u003C\u002Fspan>\u003Cb>\u003Cspan style=\"font-family: 宋体; color: rgb(0, 0, 0); font-size: 14pt;\">\u003Co:p>\u003C\u002Fo:p>\u003C\u002Fspan>\u003C\u002Fb>\u003C\u002Fp>",16,"13",[346,349,352,355],{"optionId":347,"optionTitle":348,"optionSubtitle":11,"titleIndex":15,"indexName":130},76432,"半小时内",{"optionId":350,"optionTitle":351,"optionSubtitle":11,"titleIndex":21,"indexName":139},76433,"一小时内",{"optionId":353,"optionTitle":354,"optionSubtitle":11,"titleIndex":143,"indexName":144},76434,"两小时内",{"optionId":356,"optionTitle":357,"optionSubtitle":11,"titleIndex":33,"indexName":148},76435,"当天联系",{"subjectId":359,"subjectTitle":360,"subjectSubtitle":11,"subjectType":15,"titleIndex":361,"indexName":362,"subjectTypeName":160,"optionList":363},28505,"\u003Cp class=\"MsoNormal\">\u003Cb>\u003Cspan style=\"font-family: 宋体; font-size: 14pt;\">\u003Cfont face=\"宋体\">二线运维人员在多长时间内\u003C\u002Ffont>\u003C\u002Fspan>\u003C\u002Fb>\u003Cb>\u003Cspan style=\"font-family: 宋体; font-size: 14pt;\">\u003Cfont face=\"宋体\">处理完毕\u003C\u002Ffont>\u003C\u002Fspan>\u003C\u002Fb>\u003Cb>\u003Cspan style=\"font-family: 宋体; font-size: 14pt;\">\u003Cfont face=\"宋体\">您\u003C\u002Ffont>\u003C\u002Fspan>\u003C\u002Fb>\u003Cb>\u003Cspan style=\"font-family: 宋体; font-size: 14pt;\">\u003Cfont face=\"宋体\">的问题\u003C\u002Ffont>\u003C\u002Fspan>\u003C\u002Fb>\u003Cb>\u003Cspan style=\"font-family: 宋体; color: rgb(0, 0, 0); font-size: 14pt;\">\u003Cfont face=\"宋体\">？\u003C\u002Ffont>\u003C\u002Fspan>\u003C\u002Fb>\u003Cspan style=\"font-family: 宋体; font-size: 14pt; font-weight: bolder;\">（单选）\u003C\u002Fspan>\u003C\u002Fp>",17,"14",[364,366,368,370],{"optionId":365,"optionTitle":348,"optionSubtitle":11,"titleIndex":15,"indexName":130},77438,{"optionId":367,"optionTitle":351,"optionSubtitle":11,"titleIndex":21,"indexName":139},77439,{"optionId":369,"optionTitle":354,"optionSubtitle":11,"titleIndex":143,"indexName":144},77440,{"optionId":371,"optionTitle":372,"optionSubtitle":11,"titleIndex":33,"indexName":148},77441,"当天解决",{"subjectId":374,"subjectTitle":375,"subjectSubtitle":11,"subjectType":15,"titleIndex":376,"indexName":377,"subjectTypeName":160,"optionList":378},28506,"\u003Cp class=\"MsoNormal\">\u003Cb>\u003Cspan style=\"font-family: 宋体; font-size: 14pt;\">\u003Cfont face=\"宋体\">二线运维人员是否一次就能帮您解决问题\u003C\u002Ffont>\u003C\u002Fspan>\u003C\u002Fb>\u003Cb>\u003Cspan style=\"font-family: 宋体; color: rgb(0, 0, 0); font-size: 14pt;\">\u003Cfont face=\"宋体\">？\u003C\u002Ffont>\u003C\u002Fspan>\u003C\u002Fb>\u003Cspan style=\"font-family: 宋体; font-size: 14pt; font-weight: bolder;\">（单选）\u003C\u002Fspan>\u003C\u002Fp>",18,"15",[379,382,385],{"optionId":380,"optionTitle":381,"optionSubtitle":11,"titleIndex":15,"indexName":130},77444,"一次就能解决",{"optionId":383,"optionTitle":384,"optionSubtitle":11,"titleIndex":21,"indexName":139},77445,"需要多次才能解决",{"optionId":386,"optionTitle":387,"optionSubtitle":11,"titleIndex":143,"indexName":144},77446,"总是解决不了",{"subjectId":389,"subjectTitle":390,"subjectSubtitle":11,"subjectType":21,"titleIndex":391,"indexName":392,"subjectTypeName":131,"optionList":393},28508,"\u003Cb>\u003Cspan style=\"font-family: 宋体; color: rgb(0, 0, 0); font-size: 14pt;\">\u003Cfont face=\"宋体\">当二线运维人员联系您未解决问题时，您认为主要原因是什么？（多选）\u003C\u002Ffont>\u003C\u002Fspan>\u003C\u002Fb>",19,"16",[394,397,400],{"optionId":395,"optionTitle":396,"optionSubtitle":11,"titleIndex":15,"indexName":130},77454,"技术水平低",{"optionId":398,"optionTitle":399,"optionSubtitle":11,"titleIndex":21,"indexName":139},77455,"没有相应系统权限",{"optionId":401,"optionTitle":402,"optionSubtitle":11,"titleIndex":143,"indexName":144},77456,"系统本身故障或缺陷",{"subjectId":404,"subjectTitle":405,"subjectSubtitle":11,"subjectType":15,"titleIndex":406,"indexName":407,"subjectTypeName":160,"optionList":408},28509,"\u003Cp class=\"MsoNormal\" style=\"margin-left: 0pt; text-indent: 0pt;\">\u003Cb>\u003Cspan style=\"font-family: 宋体; font-size: 14pt;\">\u003Cfont face=\"宋体\">您对\u003C\u002Ffont>\u003C\u002Fspan>\u003C\u002Fb>\u003Cb>\u003Cspan style=\"font-family: 宋体; color: rgb(0, 0, 0); font-size: 14pt;\">\u003Cfont face=\"宋体\">二线运维\u003C\u002Ffont>\u003C\u002Fspan>\u003C\u002Fb>\u003Cb>\u003Cspan style=\"font-family: 宋体; font-size: 14pt;\">\u003Cfont face=\"宋体\">人员\u003C\u002Ffont>\u003C\u002Fspan>\u003C\u002Fb>\u003Cb>\u003Cspan style=\"font-family: 宋体; font-size: 14pt;\">\u003Cfont face=\"宋体\">的\u003C\u002Ffont>\u003C\u002Fspan>\u003C\u002Fb>\u003Cb>\u003Cspan style=\"font-family: 宋体; font-size: 14pt;\">\u003Cfont face=\"宋体\">服务态度\u003C\u002Ffont>\u003C\u002Fspan>\u003C\u002Fb>\u003Cb>\u003Cspan style=\"font-family: 宋体; color: rgb(0, 0, 0); font-size: 14pt;\">\u003Cfont face=\"宋体\">是否满意？\u003C\u002Ffont>\u003C\u002Fspan>\u003C\u002Fb>\u003Cspan style=\"font-family: 宋体; font-size: 14pt; font-weight: bolder;\">（单选）\u003C\u002Fspan>\u003Cb>\u003Cspan style=\"font-family: 宋体; font-size: 14pt;\">\u003Co:p>\u003C\u002Fo:p>\u003C\u002Fspan>\u003C\u002Fb>\u003C\u002Fp>",20,"17",[409,411,413,415],{"optionId":410,"optionTitle":285,"optionSubtitle":11,"titleIndex":15,"indexName":130},77459,{"optionId":412,"optionTitle":164,"optionSubtitle":11,"titleIndex":21,"indexName":139},77460,{"optionId":414,"optionTitle":305,"optionSubtitle":11,"titleIndex":143,"indexName":144},77461,{"optionId":416,"optionTitle":293,"optionSubtitle":11,"titleIndex":33,"indexName":148},77462,{"subjectId":418,"subjectTitle":419,"subjectSubtitle":11,"subjectType":21,"titleIndex":81,"indexName":420,"subjectTypeName":131,"optionList":421},28510,"\u003Cp class=\"MsoNormal\">\u003Cb>\u003Cspan style=\"font-family: 宋体; font-size: 14pt;\">\u003Cfont face=\"宋体\">您认为\u003C\u002Ffont>\u003C\u002Fspan>\u003C\u002Fb>\u003Cb>\u003Cspan style=\"font-family: 宋体; font-size: 14pt;\">\u003Cfont face=\"宋体\">二线\u003C\u002Ffont>\u003C\u002Fspan>\u003C\u002Fb>\u003Cb>\u003Cspan style=\"font-family: 宋体; font-size: 14pt;\">\u003Cfont face=\"宋体\">运维\u003C\u002Ffont>\u003C\u002Fspan>\u003C\u002Fb>\u003Cb>\u003Cspan style=\"font-family: 宋体; font-size: 14pt;\">\u003Cfont face=\"宋体\">人员的\u003C\u002Ffont>\u003C\u002Fspan>\u003C\u002Fb>\u003Cb>\u003Cspan style=\"font-family: 宋体; font-size: 14pt;\">\u003Cfont face=\"宋体\">工作\u003C\u002Ffont>\u003C\u002Fspan>\u003C\u002Fb>\u003Cb>\u003Cspan style=\"font-family: 宋体; font-size: 14pt;\">\u003Cfont face=\"宋体\">还\u003C\u002Ffont>\u003C\u002Fspan>\u003C\u002Fb>\u003Cb>\u003Cspan style=\"font-family: 宋体; font-size: 14pt;\">\u003Cfont face=\"宋体\">需要改进的地方\u003C\u002Ffont>\u003C\u002Fspan>\u003C\u002Fb>\u003Cb>\u003Cspan style=\"font-family: 宋体; font-size: 14pt;\">\u003Cfont face=\"宋体\">有哪些？（多选）\u003C\u002Ffont>\u003C\u002Fspan>\u003C\u002Fb>\u003C\u002Fp>","18",[422,425,428,431],{"optionId":423,"optionTitle":424,"optionSubtitle":11,"titleIndex":15,"indexName":130},77465,"运维服务流程",{"optionId":426,"optionTitle":427,"optionSubtitle":11,"titleIndex":21,"indexName":139},77466,"服务响应速度 ",{"optionId":429,"optionTitle":430,"optionSubtitle":11,"titleIndex":143,"indexName":144},77467,"服务态度与沟通技巧",{"optionId":432,"optionTitle":433,"optionSubtitle":11,"titleIndex":33,"indexName":148},77468,"业务技能",{"subjectId":435,"subjectTitle":436,"subjectSubtitle":11,"subjectType":211,"titleIndex":437,"indexName":438,"subjectTypeName":330,"optionList":439},28511,"\u003Cp class=\"MsoNormal\">\u003Cb>\u003Cspan style=\"font-family: 宋体; font-size: 14pt;\">\u003Cfont face=\"宋体\">您对公司二线运维工作的建议：\u003C\u002Ffont>\u003C\u002Fspan>\u003C\u002Fb>\u003C\u002Fp>",22,"19",[440],{"optionId":441,"optionTitle":239,"optionSubtitle":11,"titleIndex":15,"indexName":130},77469,{"subjectId":443,"subjectTitle":444,"subjectSubtitle":11,"subjectType":234,"titleIndex":445,"indexName":11,"subjectTypeName":235,"optionList":446},28512,"\u003Cp class=\"MsoNormal\" style=\"margin-left:0.0000pt;mso-para-margin-left:0.0000gd;text-indent:0.0000pt;\nmso-char-indent-count:0.0000;layout-grid-mode:char;mso-outline-level:1;\nmso-list:l0 level1 lfo1;\">\u003C!--[if !supportLists]-->\u003Cspan style=\"font-family:方正仿宋_GBK;font-weight:bold;font-size:14.0000pt;\nmso-font-kerning:1.0000pt;\">三、\u003C\u002Fspan>\u003C!--[endif]-->\u003Cb>\u003Cspan style=\"font-family: 方正仿宋_GBK; font-size: 14pt;\"> \u003Cfont face=\"方正仿宋_GBK\">常用信息系统相关问题调研\u003C\u002Ffont>\u003C\u002Fspan>\u003C\u002Fb>\u003Cb>\u003Cspan style=\"font-family: 方正仿宋_GBK; font-size: 14pt;\">\u003Co:p>\u003C\u002Fo:p>\u003C\u002Fspan>\u003C\u002Fb>\u003C\u002Fp>",23,[447],{"optionId":448,"optionTitle":239,"optionSubtitle":11,"titleIndex":15,"indexName":130},77470,{"subjectId":450,"subjectTitle":451,"subjectSubtitle":11,"subjectType":21,"titleIndex":452,"indexName":453,"subjectTypeName":131,"optionList":454},28514,"\u003Cp class=\"MsoNormal\">\u003Cb>\u003Cspan style=\"font-family: 宋体; font-size: 14pt;\">\u003Cfont face=\"宋体\">您在日常办公中主要使用的信息系统有哪些？（多选）\u003C\u002Ffont>\u003C\u002Fspan>\u003C\u002Fb>\u003C\u002Fp>",24,"20",[455,457,459,461,463,466,469,471,474],{"optionId":456,"optionTitle":192,"optionSubtitle":11,"titleIndex":15,"indexName":130},77475,{"optionId":458,"optionTitle":195,"optionSubtitle":11,"titleIndex":21,"indexName":139},77476,{"optionId":460,"optionTitle":198,"optionSubtitle":11,"titleIndex":143,"indexName":144},77477,{"optionId":462,"optionTitle":204,"optionSubtitle":11,"titleIndex":33,"indexName":148},77478,{"optionId":464,"optionTitle":465,"optionSubtitle":11,"titleIndex":71,"indexName":152},77479," 门户",{"optionId":467,"optionTitle":468,"optionSubtitle":11,"titleIndex":30,"indexName":156},77480,"内容管理    ",{"optionId":470,"optionTitle":201,"optionSubtitle":11,"titleIndex":211,"indexName":212},77481,{"optionId":472,"optionTitle":473,"optionSubtitle":11,"titleIndex":216,"indexName":217},77482,"内外网邮件系统          ",{"optionId":475,"optionTitle":228,"optionSubtitle":11,"titleIndex":51,"indexName":221},77483,{"subjectId":477,"subjectTitle":478,"subjectSubtitle":11,"subjectType":21,"titleIndex":479,"indexName":480,"subjectTypeName":131,"optionList":481},28515,"\u003Cp class=\"MsoNormal\" style=\"margin-left:0.0000pt;mso-para-margin-left:0.0000gd;text-indent:0.0000pt;\nmso-char-indent-count:0.0000;\">\u003Cb>\u003Cspan style=\"font-family: 宋体; font-size: 14pt;\">\u003Cfont face=\"宋体\">在工作中，\u003C\u002Ffont>\u003C\u002Fspan>\u003C\u002Fb>\u003Cb>\u003Cspan style=\"font-family: 宋体; font-size: 14pt;\">\u003Cfont face=\"宋体\">您\u003C\u002Ffont>\u003C\u002Fspan>\u003C\u002Fb>\u003Cb>\u003Cspan style=\"font-family: 宋体; font-size: 14pt;\">\u003Cfont face=\"宋体\">通常\u003C\u002Ffont>\u003C\u002Fspan>\u003C\u002Fb>\u003Cb>\u003Cspan style=\"font-family: 宋体; font-size: 14pt;\">\u003Cfont face=\"宋体\">会因为信息\u003C\u002Ffont>\u003C\u002Fspan>\u003C\u002Fb>\u003Cb>\u003Cspan style=\"font-family: 宋体; font-size: 14pt;\">\u003Cfont face=\"宋体\">系统\u003C\u002Ffont>\u003C\u002Fspan>\u003C\u002Fb>\u003Cb>\u003Cspan style=\"font-family: 宋体; font-size: 14pt;\">\u003Cfont face=\"宋体\">的哪些\u003C\u002Ffont>\u003C\u002Fspan>\u003C\u002Fb>\u003Cb>\u003Cspan style=\"font-family: 宋体; font-size: 14pt;\">\u003Cfont face=\"宋体\">问题联系\u003C\u002Ffont>\u003C\u002Fspan>\u003C\u002Fb>\u003Cb>\u003Cspan style=\"font-family: 宋体; font-size: 14pt;\">\u003Cfont face=\"宋体\">公司\u003C\u002Ffont>\u003Cfont face=\"宋体\">186信息客服\u003C\u002Ffont>\u003C\u002Fspan>\u003C\u002Fb>\u003Cb>\u003Cspan style=\"font-family: 宋体; font-size: 14pt;\">\u003Cfont face=\"宋体\">？（多选）\u003C\u002Ffont>\u003C\u002Fspan>\u003C\u002Fb>\u003Cb>\u003Cspan style=\"font-family: 宋体; font-size: 14pt;\">\u003Co:p>\u003C\u002Fo:p>\u003C\u002Fspan>\u003C\u002Fb>\u003C\u002Fp>",25,"21",[482,485,488,491,494,497],{"optionId":483,"optionTitle":484,"optionSubtitle":11,"titleIndex":15,"indexName":130},77486,"使用操作问题",{"optionId":486,"optionTitle":487,"optionSubtitle":11,"titleIndex":21,"indexName":139},77487,"故障报错问题     ",{"optionId":489,"optionTitle":490,"optionSubtitle":11,"titleIndex":143,"indexName":144},77488,"流程问题 ",{"optionId":492,"optionTitle":493,"optionSubtitle":11,"titleIndex":33,"indexName":148},77489,"账号权限问题     ",{"optionId":495,"optionTitle":496,"optionSubtitle":11,"titleIndex":71,"indexName":152},77490,"桌面终端问题         ",{"optionId":498,"optionTitle":228,"optionSubtitle":11,"titleIndex":30,"indexName":156},77491,{"subjectId":500,"subjectTitle":501,"subjectSubtitle":11,"subjectType":211,"titleIndex":502,"indexName":503,"subjectTypeName":330,"optionList":504},28516,"\u003Cp class=\"15\" 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face=\"宋体\">您认为在用信息系统出现应用问题的主要原因是？（多选）\u003C\u002Ffont>\u003C\u002Fspan>\u003C\u002Fb>\u003C\u002Fp>",27,"23",[513,516,519,522,525,528,531],{"optionId":514,"optionTitle":515,"optionSubtitle":11,"titleIndex":15,"indexName":130},77495,"系统培训少 ",{"optionId":517,"optionTitle":518,"optionSubtitle":11,"titleIndex":21,"indexName":139},77496,"系统设计复杂     ",{"optionId":520,"optionTitle":521,"optionSubtitle":11,"titleIndex":143,"indexName":144},77497,"系统更新未及时通知",{"optionId":523,"optionTitle":524,"optionSubtitle":11,"titleIndex":33,"indexName":148},77498,"自己操作不当",{"optionId":526,"optionTitle":527,"optionSubtitle":11,"titleIndex":71,"indexName":152},77499,"系统本身设计BUG",{"optionId":529,"optionTitle":530,"optionSubtitle":11,"titleIndex":30,"indexName":156},77500,"系统故障正在维护检修  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14pt;\">\u003Co:p>\u003C\u002Fo:p>\u003C\u002Fspan>\u003C\u002Fb>\u003C\u002Fp>",28,"24",[540,543,546,549,552],{"optionId":541,"optionTitle":542,"optionSubtitle":11,"titleIndex":15,"indexName":130},77504,"系统稳定性要好",{"optionId":544,"optionTitle":545,"optionSubtitle":11,"titleIndex":21,"indexName":139},77505,"系统运行速度要快",{"optionId":547,"optionTitle":548,"optionSubtitle":11,"titleIndex":143,"indexName":144},77506,"系统流程和操作要简化",{"optionId":550,"optionTitle":551,"optionSubtitle":11,"titleIndex":33,"indexName":148},77507,"系统功能完善，要不断更新和迭代",{"optionId":553,"optionTitle":554,"optionSubtitle":11,"titleIndex":71,"indexName":152},77508,"新系统上线或功能更新及时提供培训指导",{"subjectId":556,"subjectTitle":557,"subjectSubtitle":11,"subjectType":15,"titleIndex":558,"indexName":559,"subjectTypeName":160,"optionList":560},28519,"\u003Cp class=\"MsoNormal\">\u003Cb>\u003Cspan style=\"font-family: 宋体; font-size: 14pt;\">\u003Cfont face=\"宋体\">您是否能及时收到常用信息系统的检修公告或功能更新的相关通知？\u003C\u002Ffont>\u003C\u002Fspan>\u003C\u002Fb>\u003Cspan style=\"font-family: 宋体; font-size: 14pt; font-weight: bolder;\">（单选）\u003C\u002Fspan>\u003Cb>\u003Cspan style=\"font-family: 宋体; font-size: 14pt;\">\u003Co:p>\u003C\u002Fo:p>\u003C\u002Fspan>\u003C\u002Fb>\u003C\u002Fp>",29,"25",[561,564],{"optionId":562,"optionTitle":563,"optionSubtitle":11,"titleIndex":15,"indexName":130},77511,"是",{"optionId":565,"optionTitle":566,"optionSubtitle":11,"titleIndex":21,"indexName":139},77512,"否  ",{"subjectId":568,"subjectTitle":569,"subjectSubtitle":11,"subjectType":21,"titleIndex":570,"indexName":571,"subjectTypeName":131,"optionList":572},28520,"\u003Cp class=\"MsoNormal\">\u003Cb>\u003Cspan style=\"font-family: 宋体; font-size: 14pt;\">\u003Cfont face=\"宋体\">您通常以什么方式获取常用信息系统的检修公告或功能更新的通知？（多选）\u003C\u002Ffont>\u003C\u002Fspan>\u003C\u002Fb>\u003Cb>\u003Cspan style=\"font-family: 宋体; font-size: 14pt;\">\u003Co:p>\u003C\u002Fo:p>\u003C\u002Fspan>\u003C\u002Fb>\u003C\u002Fp>",30,"26",[573,576,579,581,584],{"optionId":574,"optionTitle":575,"optionSubtitle":11,"titleIndex":15,"indexName":130},77515,"内网电子公告板 ",{"optionId":577,"optionTitle":578,"optionSubtitle":11,"titleIndex":21,"indexName":139},77516,"一级部署信息通信服务网站       ",{"optionId":580,"optionTitle":142,"optionSubtitle":11,"titleIndex":143,"indexName":144},77517,{"optionId":582,"optionTitle":583,"optionSubtitle":11,"titleIndex":33,"indexName":148},77518,"i国网APP  ",{"optionId":585,"optionTitle":586,"optionSubtitle":11,"titleIndex":71,"indexName":152},77519,"本单位智慧客服系统        ",{"subjectId":588,"subjectTitle":589,"subjectSubtitle":11,"subjectType":211,"titleIndex":590,"indexName":591,"subjectTypeName":330,"optionList":592},28521,"\u003Cp class=\"MsoNormal\">\u003Cb>\u003Cspan style=\"font-family: 宋体; font-size: 14pt;\">\u003Cfont face=\"宋体\">您觉得以什么方式获取信息系统的检修公告或功能更新会更便捷？\u003C\u002Ffont>\u003C\u002Fspan>\u003C\u002Fb>\u003C\u002Fp>",31,"27",[593],{"optionId":594,"optionTitle":239,"optionSubtitle":11,"titleIndex":15,"indexName":130},77520,{"subjectId":596,"subjectTitle":597,"subjectSubtitle":11,"subjectType":15,"titleIndex":598,"indexName":599,"subjectTypeName":160,"optionList":600},28522,"\u003Cp class=\"MsoNormal\">\u003Cb>\u003Cspan style=\"font-family: 宋体; font-size: 14pt;\">\u003Cfont face=\"宋体\">您是否能便捷快速地获取到常用信息系统的操作指导手册？\u003C\u002Ffont>\u003C\u002Fspan>\u003C\u002Fb>\u003Cspan style=\"font-family: 宋体; font-size: 14pt; font-weight: 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bolder;\">（单选）\u003C\u002Fspan>\u003Cb>\u003Cspan style=\"font-family: 宋体; font-size: 14pt;\">\u003Co:p>\u003C\u002Fo:p>\u003C\u002Fspan>\u003C\u002Fb>\u003C\u002Fp>",35,"31",[630,633],{"optionId":631,"optionTitle":632,"optionSubtitle":11,"titleIndex":15,"indexName":130},77573,"是                              ",{"optionId":634,"optionTitle":635,"optionSubtitle":11,"titleIndex":21,"indexName":139},77574,"否，原因是",{"subjectId":637,"subjectTitle":638,"subjectSubtitle":11,"subjectType":211,"titleIndex":12,"indexName":639,"subjectTypeName":330,"optionList":640},28543,"\u003Cp class=\"MsoNormal\">\u003Cb>\u003Cspan style=\"font-family: 宋体; font-size: 14pt;\">\u003Cfont face=\"宋体\">您在工作中需要\u003C\u002Ffont>\u003Cfont face=\"宋体\">186信息客服主动提供哪些服务或信息系统知识培训？\u003C\u002Ffont>\u003C\u002Fspan>\u003C\u002Fb>\u003Cb>\u003Cspan style=\"font-family: 宋体; font-size: 14pt;\">\u003Co:p>\u003C\u002Fo:p>\u003C\u002Fspan>\u003C\u002Fb>\u003C\u002Fp>","32",[641],{"optionId":642,"optionTitle":239,"optionSubtitle":11,"titleIndex":15,"indexName":130},77577]