《城市轨道交通客运服务英语》UnitTest (Project1 & Project2)_问卷系统

When a passenger asks "Where is the nearest exit?", the most appropriate response is:

It's over there.

Go straight ahead, then turn left at the escalator — Exit3 is on your right.

I don't know.

Ask someone else.

"Please tap your card on the reader" means:

请刷卡进站

请投币购票

请出示身份证

请排队等候

Which of the following is a valid ticket type for a single trip?

Monthly pass

Single journey ticket

Annual card

Student card

If a passenger's card doesn't work at the gate, the staff should say:

Your card is broken, buy a new one.

Let me check your card for you.

You can't enter without a valid card.

Go to the ticket office over there.

Which phrase is used to warn passengers about platform safety?

Please take your seat.

Mind the gap between the train and platform.

The train is arriving soon.

Please keep your voice down.

What does the announcement "The next train to Central Station is arriving in2 minutes" mean?

The train to Central Station has just left.

The train to Central Station will come in2 minutes.

The train to Central Station is delayed.

The train to Central Station is full.

When a passenger asks for a transfer ticket, the staff should say:

Here is your transfer ticket, it's valid for90 minutes.

You don't need a transfer ticket.

Transfer tickets are not available.

Buy a new ticket at the next station.

Which of the following is a correct way to guide a passenger to the ticket machine?

The ticket machine is where you can see the big sign.

Go to the right, the ticket machines are near the entrance.

I don't know where the ticket machine is.

You can buy tickets from me.

Go to the right, the ticket machines are near the entrance.

What should a staff member say if a passenger is blocking the gate?

Move out of the way!

Please stand clear of the gate.

You are not allowed here.

Go back to the queue.

Which phrase is used to inform passengers about the train's destination?

This train is for Xizhan Station.

The train is leaving now.

Please hold on to the handrail.

The next stop is Zhongshan Park.

"Mind the gap" is used only when boarding trains.

True

False

"Single journey ticket" and "one-way ticket" are synonymous in metro context.

True

False

Day passes are valid for24 hours from the time of purchase.

True

False

"Non-refundable" means you can get your money back if you don't use the ticket.

True

False

"Stand clear" is used to ask passengers to move away from the doors.

True

False

Passengers can eat and drink on the train.

True

False

The announcement "Please let passengers alight first" is made before the train doors open.

True

False

A "senior citizen card" can be used by anyone.

True

False

"Please tap your card again" is said when the gate doesn't recognize the card.

True

False

Passengers must stand on the left side of the escalator.

True

False

List three standard English announcements heard on the platform (e.g., before train arrival).

Explain why staff should avoid saying "No" directly — give one polite alternative phrase for refusing a request (e.g., no food/drink).

What does "Please wait behind the yellow line" aim to ensure? Briefly state its safety purpose.

Name two common reasons a passenger might need assistance at the entrance gate — and the corresponding English phrases staff could use.

How would you explain "This train terminates at Xizhan Station" to a non-native speaker in simple English?

请在闸机上刷卡，然后快速通过。

下一班车5分钟后到达，请耐心等待。

为安全起见，请勿倚靠车门。

该票仅限当日单程使用，出站后自动作废。

站台湿滑，请小心慢行。

Please keep your belongings close and watch your step while boarding.

This carriage is reserved for elderly passengers, pregnant women, and people with children.

In case of emergency, press the red button and speak to the control center.

The doors are closing — please do not attempt to board.

For your safety, please stand behind the white line until the train has come to a complete stop.